Haley Van Dyck: How a start-up in the White House is changing business as usual
Haley Van Dyck - Disrupter
Haley Van Dyck is building a startup at the White House and recruiting world-class technology talent to change how government works for the American people. Full bio
been conditioned to believe
beginning to disrupt
business from the inside out.
let's start with the problem.
with a number: 137.
processed by the VA.
in the first place,
over 1,000 different websites
by the United States government.
of incredible change.
every single inconvenience in my life
in my apartment,
a warm, gluten-free meal
in less than 10 minutes.
who depends on food stamps
be able to do online.
work from her couch means
days or hours off of work
of the tech revolution
challenges of our time --
to deliver digital services that work
the very people who need it most.
trying to go to college,
trying to get health care,
when they need it.
a presidential election every four years.
that provides services they need
its shit together and catch up.
I was passionate about.
campaign in 2008,
best practices into politics.
than any political campaign in history.
that changed the game of politics forever.
a small group of us
directly into government,
ready to get to work.
and they handed me a laptop.
elections had come and gone
the operating system on that computer.
than we ever could have imagined.
institution in the world.
a year -- 86 billion --
venture capital industry spends
are not getting what we pay for,
seeing the light of day.
painful moment for any organization,
continues to operate
is the riskiest option,
any further than our backyard,
are the very ideas, the very people,
into a radically different place
student loans or veterans' benefits
for the very entrepreneurs and innovators
here's where we get to talk
new formulas we've discovered
is a new network of start-ups,
to create radical change.
Digital Service is to help government
children, the elderly -- everybody --
a more awesome government,
awesome government, right?
government work better,
well, it's pretty funny --
of our team a little bit like
meets SEAL Team 6.
interesting, far-off places,
of our democracy.
for the United States Digital Service
the very best talent
of duty inside government.
build the products and companies
the most innovative in the world.
people from the tech core
already inside government
in a targeted formation
life-changing, important services
massive air cover,
for the better.
from the inside out.
patterns of disruption,
routine and standard in one industry
where it's a radical departure
that was normal from hospitality
is doing exactly that.
and the private sector has learned
planetary-scale digital services
from the status quo.
already see the results
like the rescue effort of Healthcare.gov,
that we ran this play,
concentration of badasses
Facebook, Amazon, Twitter and the likes,
as they are intelligent.
over half of us are women.
a couple of examples
two examples quickly.
to eight months to process.
of miles -- thousands of miles! --
that if it brought this system online,
and provide a better service,
into the failing program.
inside the agency
of just six people,
effort of Healthcare.gov --
in transitioning this project
more modern development practices.
is taking big, multi-year projects
into bite-sized chunks,
every couple of weeks,
in a black box for years.
of our team being on the ground,
our first products to production.
for your replacement green card.
be here in this country.
processes the replacement
file for a replacement green card
touching a piece of paper.
for the applicant
a brand-new practice civics test.
it can be quite the stressful process.
simple-to-use tool in plain language
in pursuing their American dream.
all of this work on immigration,
and making them more human.
civil servants on the ground
this hopeful or optimistic
time in government.
and culture change
it back to veterans for a second,
and their sacrifice.
that just a few months ago,
a veteran needs into one place.
but it's significant progress,
with the users who matter most:
because it should be,
normal for government.
are made by committees of stakeholders
the interests of the user,
the users themselves.
we looked at the data,
that matter most to them:
and disability benefits.
live on the site today,
to streamline more services,
and the old sites, shut down.
looks like in 2016.
there, I noticed a quote
is beyond human beings."
as a society, as a country,
when we have to fight,
to the belief that things won't change.
that are the most worth doing,
an abstract institution or a concept.
About the speaker:Haley Van Dyck - Disrupter
Haley Van Dyck is building a startup at the White House and recruiting world-class technology talent to change how government works for the American people.
Why you should listen
Haley Van Dyck helped found the US Digital Service in August 2014. As its Deputy Administrator, she's building a team of tech experts to improve the usefulness, user experience and reliability of America's most important digital services. The team is already making a difference on services that matter most to citizens, from healthcare to immigration to veterans' benefits.
Since 2008, Van Dyck has helped craft President Obama's technology strategy, including the US Open Data Policy. Her work is helping infuse lean operating strategies and Silicon Valley expertise into the federal government.
Haley Van Dyck | Speaker | TED.com