ABOUT THE SPEAKER
Jess Kutch - Labor entrepreneur
TED Fellow Jess Kutch is the cofounder of Coworker.org, a nonprofit that helps people join together to improve their jobs and workplaces.

Why you should listen

Jess Kutch and her team at Coworker.org are figuring out the technology, organizing models, financing and policies that can help workers improve their companies and industries in today’s economy. At Coworker.org, they believe anyone can be a workplace organizer and that seeking positive change at work is a form of civic and community leadership that requires infrastructure. Since 2013, hundreds of thousands of people in the United States and worldwide have used Coworker.org tools and services to win wage increases, scheduling improvements and parental leave benefits; end biased dress codes; fix harassment policies; demand corporate ethics and much more. Coworker.org also helps channel workers' information about the real-time effects of digital economy trends -- like automation, data profiting, surveillance and app-based gig work -- to influence decisions that will shape the future of work and inequality. 

Kutch has 15 years of experience innovating at the intersection of technology and social change. Previously, she led a team at Change.org that inspired hundreds of thousands of people to launch and lead their own efforts on the platform. She also spent five years at the Service Employees International Union (SEIU), where she pioneered digital strategies for the labor movement. Kutch is a TED Fellow, an Echoing Green Global Fellow, a J.M.K. Innovation Prize winner and an Aspen Institute Job Quality Fellow. She is a frequently requested speaker at business, labor, futurist, democracy and economic conferences around the world. She has been invited to provide expert testimony to the EEOC Task Force on Harassment in the Workplace and the National Labor Relations Board. In 2015, Coworker.org cohosted the first-ever White House Town Hall on Worker Voice.

 

More profile about the speaker
Jess Kutch | Speaker | TED.com
TED2019

Jess Kutch: What productive conflict can offer a workplace

潔絲‧庫奇: 有效益之衝突在職場所展現的成效

Filmed:
1,286,027 views

有什麼點子可以讓你的工作場所變更好嗎?勞工組織者以及 TED 研究會員潔絲‧庫奇告訴你如何付諸實行。在這場簡潔的演說中,她解釋了「有效益的衝突」──大家組織起來去挑戰和改變他們的工作生活,讓它變得更好──對於員工及僱主都是有益的。
- Labor entrepreneur
TED Fellow Jess Kutch is the cofounder of Coworker.org, a nonprofit that helps people join together to improve their jobs and workplaces. Full bio

Double-click the English transcript below to play the video.

00:12
I am a labor勞動 organizer組織者,
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我是勞工組織者,
00:15
and in 2013, I cofounded共同創立
an organization組織 called coworker同事.org組織
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2013 年,我與合夥人共創了
一個叫 coworker.org 的組織,
00:19
that uses使用 technology技術
to help people join加入 with coworkers合作夥伴
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用科技來協助人們與同事合作,
00:24
and organize組織 for improvements改進
in the workplace職場.
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組織起來一同改善工作環境。
00:27
Now, there are two kinds
of reactions反應 to what I do.
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對於我的工作,
一般人通常會有兩種反應。
00:31
Actually其實, no, there are three.
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不,其實有三種。
00:33
The first is complete完成 confusion混亂
about what organizing組織 is.
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第一種是對「組織」定義的全然困惑。
00:37
When my doctor醫生 asked
what I do and I told him,
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我的醫生問過我是做什麼
工作的,我告訴他時,
00:39
he thought I meant意味著 organizing組織,
like, Marie瑪麗 Kondo-style孔多風格.
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他以為我指的是近藤麻理惠
(整理專家)做的那種組織。
00:43
(Laughter笑聲)
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(笑聲)
00:44
He was like, "Oh, that's so great,
I could use some of that around here.
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他說:「喔,很好,
我這裡的確需要整理組織一下。
00:48
I would love to clean清潔 up
our patient患者 files."
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我想整理一下病人的檔案。」
00:50
And I had to explain說明 to him that no, no,
it's not that kind of organizing組織,
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我得向他解釋,不,不,
不是那種組織(整理),
00:54
it's more like if you showed顯示 up
to work tomorrow明天
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比較像是:如果你明天來工作時,
00:57
and all the nurses護士 in the office辦公室
had gotten得到 together一起
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辦公室裡的所有護士集合起來
01:00
to ask for an across-the-board全面的板 raise提高.
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要求全體加薪。
01:01
(Laughter笑聲)
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(笑聲)
01:03
"Oh," he replied回答, and he got really quiet安靜.
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他回了「喔」之後就安靜下來了。
01:06
(Laughter笑聲)
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(笑聲)
01:07
Yeah, and that's
the second第二 kind of reaction反應:
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是的,那是第二種反應:
01:10
the uncomfortable不舒服 kind.
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不舒服的反應。
01:12
People usually平時 withdraw收回
from the conversation會話
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大家通常會不想繼續談下去,
01:14
and find someone有人 else其他 to talk to.
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另外找人聊天。
01:17
Finally最後, there's the third第三 reaction反應,
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最後,還有第三種反應,
01:19
the excited興奮 one,
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興奮的反應,
01:20
the, "Oh my God, yes! We need this!"
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「我的天!我們需要這個!」的反應。
01:23
And someone有人 always proceeds收益
to tell me a story故事.
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總是有人會上前與我分享故事。
01:26
It's always a story故事 about a job工作
or a coworker同事 or a friend朋友
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故事通常都是關於工作、同事
或朋友在工作上忍受了糟透的事。
01:30
who's誰是 enduring持久 something awful可怕 at work.
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01:33
What I've noticed注意到 is that there is never
a neutral中性 response響應 to what I do.
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我注意到大家對我的工作
都不會有很中庸的反應。
01:37
You're either repelled擊退 by it,
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若不是很排斥,
01:39
or you're struck來襲 with
a lightning閃電 bolt螺栓 of excitement激動.
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就是會極度興奮。
01:43
So why does my work stir攪拌 up
such這樣 strong強大 reactions反應?
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所以,為什麼我的工作
會造成這些強烈的反應?
01:47
My hunch直覺 is that it's about conflict衝突.
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我直覺地認為和衝突有關。
01:50
If you have power功率 in your workplace職場,
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如果你在工作職場上擁有權力,
01:52
maybe as a CEOCEO
or a senior前輩 leader領導 of some kind,
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也許你是執行長或資深主管之類的,
01:56
you're going to feel uncomfortable不舒服
with that power功率 being存在 challenged挑戰.
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當你的權力被挑戰時,你會不舒服。
02:00
But if you lack缺乏 power功率, or you know someone有人
who lacks缺乏 it and needs需求 it,
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但如果你沒有權力,或你認識
某個沒有權力但很需要它的人,
02:04
you might威力 grab me by the shoulders肩膀
and shake me, you're so pumped.
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你可能會激動到
抓著我的肩膀一直搖我。
02:08
But really, we can all benefit效益
from understanding理解
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但其實如果我們能了解到
職場中的衝突能帶來什麼樣的影響,
02:12
what conflict衝突 can offer提供 in our workplaces工作場所.
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我們都能從中受益。
02:15
The power功率 imbalance失調
in our workplace職場 is real真實,
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職場中的權力失衡是真的,
02:17
and it's constantly經常 changing改變.
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且它經常在改變。
02:19
Power功率 moves移動 between之間 us,
depending根據 on our roles角色 and status狀態.
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權力會依據我們的
角色和地位在彼此間移動。
02:24
Now, sometimes有時 this can feel
like office辦公室 politics政治, right?
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有時,這感覺好像
辦公室政治,對吧?
02:27
Which哪一個 is never fun開玩笑.
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這從來都不有趣。
02:29
But when we contest比賽
for power功率 thoughtfully沉思地
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但當我們在爭取權益時
如能夠深思熟慮
02:32
and together一起 with our coworkers合作夥伴,
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並團結同事的力量共同參與,
02:34
it can be incredibly令人難以置信 productive生產的.
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就會產生不可思議的成效。
02:36
And it's that kind of productive生產的 conflict衝突
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那就是今天我想要
和大家談的有效益的衝突,
02:38
that I want to talk
to you all about today今天,
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可能會讓某些人不舒服的那種衝突。
02:40
the kind that can make
some of us uncomfortable不舒服.
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02:43
Business商業 leaders領導者 should embrace擁抱
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當員工和政策及決策產生衝突時,
02:44
when their workers工人 conflict衝突
with policies政策 and decisions決定,
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企業領導者應要能接納,
02:47
both for what it teaches us
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因為衝突不只能教我們一些事,
02:50
and for what it says about
our commitment承諾 to each other.
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也能表現出我們對彼此的承諾。
02:53
So what do I mean by
"productive生產的 conflict衝突"?
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何謂「有效益的衝突」?
02:56
Well, let me tell you a story故事.
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讓我先說個故事。
02:58
In 2016, a store商店 employee僱員
for an outdoor戶外 retailer零售商 --
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2016 年,有間戶外用品
零售店的店員——
03:02
I'll call her "Alex亞歷克斯" --
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稱她為艾莉克斯——
03:04
Alex亞歷克斯 approached接近 her boss老闆
and asked for a raise提高.
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艾莉克斯找她老闆要求加薪。
03:07
Now, she was told her pay工資
was fairly相當 standard標準 for her position位置
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她得到的答案是,以她的
職務來說,她的薪水合乎標準,
03:10
and that her boss老闆 didn't even have
the authority權威 to give such這樣 a raise提高.
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且她的老闆並沒有權力幫她加薪。
03:14
And that was supposed應該 to be
the end結束 of the conversation會話.
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對談應該就這樣結束了。
03:18
Unhappy不快樂 with that answer回答,
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艾莉克斯對這個答案
感到不滿,回家後,
03:19
Alex亞歷克斯 went home, and she decided決定
to create創建 a campaign運動 on coworker同事.org組織,
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她決定在 coworker.org 上
發起一個活動,
03:23
asking the corporate企業 office辦公室
to give raises加薪 to store商店 employees僱員.
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要求公司總部給店員加薪。
03:27
Within days, employees僱員
from around the country國家
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幾天之內,全國各地的員工
03:30
began開始 joining加盟 Alex'sAlex的 effort功夫
and sharing分享 their own擁有 stories故事
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開始加入艾莉克斯的活動,
分享他們自己收入的故事——
03:33
about what they were earning盈利 --
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03:34
11, 12 dollars美元 an hour小時 --
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十一或十二美金的時薪——
03:36
and how that wage工資
was impacting影響 their lives生活.
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以及那樣的薪水如何影響他們的生活。
03:38
Some even shared共享
that they had quit放棄 recently最近
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還有人分享說他們最近
03:41
to work for competitors競爭對手 who paid支付 more.
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為了更高的薪水
跳槽到競爭對手的公司工作。
03:44
But here's這裡的 the thing: they also shared共享
that they didn't want to quit放棄,
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但重點來了:他們也
分享說他們不想辭職,
03:47
they liked喜歡 their job工作, they believed相信
in the company's公司 mission任務,
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他們喜歡他們的工作,
相信公司的使命,
03:50
but for them, the pay工資 issue問題
was a growing生長 problem問題 in their work lives生活.
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但,對他們來說,薪水問題
對他們工作生活的影響越來越大。
03:55
Well, after weeks of this groundswell風潮
of employee僱員 activism行動,
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在員工行動主義迅速發展了幾週之後,
04:00
the company公司 decided決定 to raise提高 wages工資
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公司決定要加薪,
04:02
by five to 15 percent百分
in cities城市 across橫過 the country國家.
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幅度為 5% 至 15%,
全國各城市都一起實施。
04:05
And that's what I mean
by productive生產的 conflict衝突:
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那就是我所謂有效益的衝突:
04:08
pushing推動 up against反對 the things
that aren't working加工 for us
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當走頭無路時,
要對抗對我們而言行不通的事情。
04:10
when there exists存在 no other path路徑 forward前鋒.
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04:13
The other thing I learned學到了
in doing this work
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從這項工作我還學到另一件事,
04:16
is that people engage從事
in productive生產的 conflict衝突
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當員工在乎自己的工作和同事時,
04:18
when they care關心 about their jobs工作
and their coworkers合作夥伴.
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他們就會參與有效益的衝突。
04:21
Now, that surprised詫異 me at first.
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一開始,這點讓我很驚訝。
04:24
I expected預期 the worst最差 jobs工作,
the worst最差 workplaces工作場所,
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我本來以為我們的網站上
大部分的員工行動主義
04:26
to have the most
employee僱員 activism行動 on our site現場,
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都會和最糟糕的工作、
最糟糕的工作環境有關,
04:29
but the opposite對面 is often經常 true真正.
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但結果卻相反。
04:32
When we come together一起,
we can accomplish完成 great things.
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當我們團結合作,
便能成就了不起的事。
04:37
At one company公司,
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有一間公司,
04:39
there are more than 50 campaigns活動
by employees僱員 there
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有超過五十個由員工發起的活動,
04:42
on issues問題 ranging不等 from dress連衣裙 code changes變化
to legitimate合法 safety安全 concerns關注.
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主題從改變服裝規定
到合理的安全考量都有。
04:47
And get this:
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要知道:
04:48
that same相同 company公司 has
the lowest最低 voluntary自主性 turnover周轉 rate
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在這個產業的各大連鎖店中,
這間公司的自願離職率最低。
04:53
of any major重大的 chain in its sector扇形.
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04:55
And it also has one of the higher更高
productivity生產率 rates利率 as well.
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它的生產力也比其他同業較高。
05:01
Business商業 leaders領導者:
you shouldn't不能 fear恐懼 conflict衝突,
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給企業主:你們不要害怕衝突,
05:03
and you shouldn't不能 try to tamp down on it
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當你的企業內出現衝突時,
05:05
the minute分鐘 it bubbles泡泡 up
in your workforce勞動力.
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也不要嘗試去壓制它。
05:08
While it can introduce介紹 uncertainties不確定性
that can be difficult to manage管理,
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雖然衝突可能會帶來
很難處理的不確定性,
05:13
those uncertainties不確定性 are trying
to tell you something
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但那些不確定性其實也試圖在告訴你
05:16
about an underlying底層 problem問題
that needs需求 your attention注意.
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需要去注意那些潛藏的問題。
05:20
And I think this is
especially特別 important重要 right now,
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我想在現代這點特別地重要,
05:23
you know, as technology技術
transforms變換 nearly幾乎 everyone's大家的 job工作
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因為科技幾乎改變了所有人的工作,
05:28
and as the structures結構
that contain包含 our work
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我們的工作所屬的架構
05:31
are changing改變 at a pace步伐 not seen看到
since以來 the Industrial產業 Revolution革命.
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也在以工業革命之後
前所未見地快速改變。
05:35
We all need to be shaping成型
and participating參與 in the future未來 of work.
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我們都需要塑造和參與未來的工作。
05:40
We all need to be challenging具有挑戰性的
and changing改變 the parts部分 of our work lives生活
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我們工作生活中有問題的部分,
我們都得要去挑戰和改變它們。
05:44
that are broken破碎.
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05:47
So I hope希望 the next下一個 time
a coworker同事 invites邀請 you
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我希望下次同事邀請你
05:50
maybe to join加入 a sign-on登錄
letter to your boss老闆,
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一起連署向你的老闆陳情時,
05:53
or a group of employees僱員 asks for a meeting會議
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或有一群員工要求開會
05:56
to discuss討論 their concerns關注
about the new health健康 care關心 plan計劃,
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討論對新醫療保健計畫的想法時,
06:00
I hope希望 you'll你會 consider考慮 it an opportunity機會
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我希望你能把它視為是一個
06:03
to build建立 a better workplace職場,
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打造更佳的工作環境、
06:05
a stronger business商業
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更壯大的企業
06:07
and an economy經濟 that works作品 for all of us.
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及適用所有人的經濟體的大好機會。
06:10
Thank you.
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謝謝。
06:11
(Applause掌聲)
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(掌聲)
Translated by Lilian Chiu
Reviewed by SF Huang

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ABOUT THE SPEAKER
Jess Kutch - Labor entrepreneur
TED Fellow Jess Kutch is the cofounder of Coworker.org, a nonprofit that helps people join together to improve their jobs and workplaces.

Why you should listen

Jess Kutch and her team at Coworker.org are figuring out the technology, organizing models, financing and policies that can help workers improve their companies and industries in today’s economy. At Coworker.org, they believe anyone can be a workplace organizer and that seeking positive change at work is a form of civic and community leadership that requires infrastructure. Since 2013, hundreds of thousands of people in the United States and worldwide have used Coworker.org tools and services to win wage increases, scheduling improvements and parental leave benefits; end biased dress codes; fix harassment policies; demand corporate ethics and much more. Coworker.org also helps channel workers' information about the real-time effects of digital economy trends -- like automation, data profiting, surveillance and app-based gig work -- to influence decisions that will shape the future of work and inequality. 

Kutch has 15 years of experience innovating at the intersection of technology and social change. Previously, she led a team at Change.org that inspired hundreds of thousands of people to launch and lead their own efforts on the platform. She also spent five years at the Service Employees International Union (SEIU), where she pioneered digital strategies for the labor movement. Kutch is a TED Fellow, an Echoing Green Global Fellow, a J.M.K. Innovation Prize winner and an Aspen Institute Job Quality Fellow. She is a frequently requested speaker at business, labor, futurist, democracy and economic conferences around the world. She has been invited to provide expert testimony to the EEOC Task Force on Harassment in the Workplace and the National Labor Relations Board. In 2015, Coworker.org cohosted the first-ever White House Town Hall on Worker Voice.

 

More profile about the speaker
Jess Kutch | Speaker | TED.com