Nancy Lublin: How data from a crisis text line is saving lives
Nancy Lublin - Activist
As the CEO and Founder of Crisis Text Line, Nancy Lublin is using technology and data to help save lives. Full bio
of thousands of other people.
in the world for young people.
in the United States.
with young people is by text,
young people communicate.
for food pantries,
for senior citizens who are homebound.
having nothing to do with peanut butter
we ever got said exactly this:
Are you there?"
so horrific could happen to a human being,
something so intimate, so personal.
we had to stop triaging this
for these people in pain.
just a few thousand people in each market.
we were in all 295 area codes in America.
than when Facebook first launched.
the cute boy across the hall,
about her bulimia.
or "um" or hyperventilating or crying.
on the desk in front of me."
in the drawer while we text?"
gets the girl to give her her address,
a text line, you want help.
an active rescue
from this girl.
on our way to the hospital."
and I think I'm going to be OK."
that that's an unusual exchange,
2.41 active rescues a day.
are about suicide and depression -- huge.
counseling other strangers
to cold moments.
of more than 6.5 million text messages
hot and sweaty about this,
psyched is the data:
to provide a really juicy corpus.
and learnings from that data set.
and the world can be better.
to make us better?
someone watching this
at some point in time in your life --
from Harvard on the wall?
in the bottom 10 percent?
saw a marriage counselor,
but I need to see you next week, sir."
what makes a great counselor.
the words "numbs" and "sleeve,"
in the words "mg" and "rubber band,"
for substance abuse.
"sex," "oral" and "Mormon,"
that a counselor could figure out
means that an automatic pop-up says,
try asking one of these questions"
near the texter."
all over this country.
a funnyman, commit suicide,
on every phone hotline in the country.
or "I want to kill myself,"
you're code orange,
first map of real-time crises.
through natural language processes,
of the week for eating disorders: Monday.
for substance abuse: 5am.
a beautiful place to visit
for suicidal ideation.
and free and open.
for eating disorders,
to be there on Mondays.
substance abuse questions spike at 5am.
Native American reservations in Montana.
as a mental health activist.
as a national health activist.
I'm a little nerdy.
and those people in hoodies down the road
find Chinese food at 2am in Dallas,
and get a car immediately,
to make the world a better place.
being raped by her father.
we never heard from her again.
somewhere safe and healthy,
the creation of Crisis Text Line
About the speaker:Nancy Lublin - Activist
As the CEO and Founder of Crisis Text Line, Nancy Lublin is using technology and data to help save lives.
Why you should listen
Nancy Lublin is Founder and CEO of Crisis Text Line, the nations first free, 24/7 text line for people in crisis. To date, almost 10 million text messages have come through the text line.
Nancy recently left her post as CEO of DoSomething.org, one of the largest global organizations for young people and social change. Previously, she founded Dress for Success, the organization that helps women transition from welfare to work.
Nancy Lublin | Speaker | TED.com