TED@BCG Toronto
Elizabeth Lyle: How to break bad management habits before they reach the next generation of leaders
Elizabet Lajl (Elizabeth Lyle): Kako prekinuti loše navike upravljanja pre nego što stignu do nove generacije lidera
Filmed:
Readability: 4
2,307,815 views
Kompanije računaju da će njihovi budući lideri raditi brže, sa više fleksibilnosti i poverenja nego pre. Ali kako može srednji menadžment da se popne na poziciju u korporaciji, ako u isto vreme preispituje način na koji se to radilo oduvek? Ekspert za liderstvo, Elizabet Lajl, nudi novi pristup za menjanje pravila dok ste u usponu, deleći kreativne načine kojima organizacije mogu pružiti srednjem menadžmentu prostor i podučavanje, koji su im potrebni da bi počeli da rukovode na drugačiji način.
Elizabeth Lyle - Leadership development expert
BCG's Elizabeth Lyle challenges top leaders to create high-performance, future-ready organizational cultures. Full bio
BCG's Elizabeth Lyle challenges top leaders to create high-performance, future-ready organizational cultures. Full bio
Double-click the English transcript below to play the video.
00:13
I am guilty of stacking
my dishes in the sink
my dishes in the sink
0
1002
2835
Ja sam kriva za gomilanje
posuđa u sudoperi,
posuđa u sudoperi,
00:15
and leaving them there for hours.
1
3861
1921
ostavljajući ih tamo satima.
00:18
I fact-checked this with my boyfriend.
2
6518
2082
Proverila sam ovaj podatak
sa mojim momkom.
sa mojim momkom.
00:20
He says it's less like hours
and more like days,
and more like days,
3
8624
2627
On kaže da će pre biti dani, nego sati,
00:23
but that's not the point.
4
11275
1221
ali nije u tome poenta.
00:25
The point is sometimes
I don't finish the job
I don't finish the job
5
13035
2874
Poenta je da ja nekad ne dovršim posao,
00:27
until the stack has gotten high enough
that it's peaking over the lip of the sink
that it's peaking over the lip of the sink
6
15933
3810
dok gomila ne postane tako velika
da viri iz sudopere
da viri iz sudopere
00:31
and my inner clean freak loses it.
7
19767
1757
a moj unutrašnji čistunac ne poludi.
00:34
This charming habit developed
when I was in college,
when I was in college,
8
22730
2442
Ova simpatična navika se razvila
dok sam bila na fakultetu,
dok sam bila na fakultetu,
00:37
and I had tons of excuses.
9
25196
1264
uz gomilu izgovora.
00:39
"I'm running to class!"
10
27117
1372
"Žurim na čas!"
00:40
"What's one more dirty dish in the sink?"
11
28513
2091
"Šta je još jedan prljavi
sud u sudoperi?"
sud u sudoperi?"
00:42
Or my favorite, "I think
I can save time and water
I can save time and water
12
30628
3556
Ili moj omiljeni: "Mislim da mogu
da uštedim i vreme i vodu
da uštedim i vreme i vodu
00:46
if I do them all together later."
13
34208
2302
ako ih sve zajedno operem, kasnije."
00:48
(Laughter)
14
36534
1064
(Smeh)
00:49
But it's not like I needed those excuses,
because nobody was calling me on it.
because nobody was calling me on it.
15
37622
3672
Ali nisu mi bili potrebni ti izgovori,
zato što me niko nije prozivao zbog toga.
zato što me niko nije prozivao zbog toga.
00:54
I wish they had.
16
42132
1150
Volela bih da jeste.
00:55
I look back now
17
43673
1151
Gledam sada
00:56
and realize that every time
I didn't put a dish in the dishwasher
I didn't put a dish in the dishwasher
18
44848
3049
i shvatam, da svaki put kad
nisam stavila sud u mašinu
nisam stavila sud u mašinu
00:59
and finish what I started,
19
47921
1269
i završila šta sam počela,
01:01
it became more second nature to me,
20
49214
1932
to je polako postajalo deo moje prirode,
01:03
and I grew less likely
to question why I was doing it.
to question why I was doing it.
21
51170
2607
i sve sam se manje pitala zašto to radim.
01:06
Today, I'm a 30-something,
certified dirty-dish leaver,
certified dirty-dish leaver,
22
54352
4032
Danas, sa 30 plus nešto godina,
ja sam overeni ostavljač prljavog posuđa,
ja sam overeni ostavljač prljavog posuđa,
01:10
and breaking this habit is hard.
23
58408
1849
a prekidanje ove navike je teško.
01:13
So when I'm not at home avoiding the sink,
24
61497
2779
Dakle, kada ne izbegavam
pranje suđa kod kuće,
pranje suđa kod kuće,
ja radim sa velikim,
kompleksnim organizacijama,
kompleksnim organizacijama,
01:16
I work with large, complex organizations
on leadership transformation
on leadership transformation
25
64300
3883
na transformaciji liderstva
01:20
in times of change.
26
68207
1263
u vreme promena.
01:21
My job is to work
with the most senior leaders
with the most senior leaders
27
69834
3184
Moj posao je rad sa najvišim menadžmentom
01:25
to examine how they lead today
28
73042
1563
da bih ustanovila kako danas vode
01:26
and establish habits
better suited for the future.
better suited for the future.
29
74629
2585
i stvorila navike koje će
bolje odgovarati u budućnosti.
bolje odgovarati u budućnosti.
01:30
But what interests me more
than senior leaders these days
than senior leaders these days
30
78293
2826
Ali ono što mene više od toga
interesuje ovih dana,
interesuje ovih dana,
01:33
is what's going on with the junior ones.
31
81143
1931
je, šta se dešava sa mlađim menadžmentom.
01:35
We call them "middle managers,"
32
83701
1749
Mi ih zovemo "srednji menadžment",
01:37
but it's a term I wish we could change
33
85474
1866
ali to je termin koji bih rado menjala
01:39
because what they are is our pipeline
of future talent for the C-suite,
of future talent for the C-suite,
34
87364
3605
zato što je upravo tu naš
rasadnik budućih talenata
rasadnik budućih talenata
za visoke pozicije,
01:42
and they are starting to leave
their dishes in the sink.
their dishes in the sink.
35
90993
2633
a oni počinju da gomilaju svoje
prljavo posuđe u sudoperi.
prljavo posuđe u sudoperi.
01:46
While organizations
are hiring people like me
are hiring people like me
36
94353
2602
Dok organizacije angažuju
ljude kao što sam ja
ljude kao što sam ja
01:48
to redevelop their senior
leaders for the future,
leaders for the future,
37
96979
2793
da reprogramiram njihove
više lidere za budućnost,
više lidere za budućnost,
01:51
outdated leadership habits
are forming right before our eyes
are forming right before our eyes
38
99796
3393
stare liderske navike
se formiraju pred našim očima
se formiraju pred našim očima
01:55
among the middle managers
who will one day take their place.
who will one day take their place.
39
103213
2847
među srednjim menadžmentom koji će,
jednog dana, zauzeti njihovo mesto.
jednog dana, zauzeti njihovo mesto.
01:59
We need middle managers
and senior leaders to work together,
and senior leaders to work together,
40
107488
4264
Potrebno nam je da srednji menadžment
i lideri rade zajedno,
i lideri rade zajedno,
02:03
because this is a big problem.
41
111776
2026
zato što je to veliki problem.
02:05
Organizations are evolving rapidly,
42
113826
3390
Organizacije se razvijaju jako brzo
02:09
and they're counting
on their future leaders
on their future leaders
43
117240
2055
računajući da će njihovi budući lideri
02:11
to lead with more speed, flexibility,
trust and cooperation than they do today.
trust and cooperation than they do today.
44
119319
5149
voditi brže, sa više fleksibilnosti,
poverenja i saradnje nego oni danas.
poverenja i saradnje nego oni danas.
02:18
I believe there is a window of time
in the formative middle-manager years
in the formative middle-manager years
45
126622
3484
Ja verujem da postoji momenat u vremenu,
u procesu stvaranja srednjeg menadžmenta
u procesu stvaranja srednjeg menadžmenta
02:22
when we can lay the groundwork
for that kind of leadership,
for that kind of leadership,
46
130130
2763
kada možemo napraviti temelj
za tu vrstu liderstva,
za tu vrstu liderstva,
02:24
but we're missing it.
47
132917
1356
ali mi ga propuštamo.
02:26
Why?
48
134297
1239
Zašto?
02:27
Because our future leaders
are learning from senior role models
are learning from senior role models
49
135560
3104
Zato što naši budući lideri uče
od starijih uzora
od starijih uzora
02:30
who just aren't ready to role model yet,
50
138688
2093
koji jednostavno nisu
spremni da budu uzor,
spremni da budu uzor,
02:32
much less change the systems
that made them so successful.
that made them so successful.
51
140805
3546
a još manje da menjaju sistem
koji im je obezbedio uspeh.
koji im je obezbedio uspeh.
02:37
We need middle managers
and senior leaders to work together
and senior leaders to work together
52
145637
2777
Potrebno je da srednji menadžment
i lideri rade zajedno
i lideri rade zajedno
02:40
to define a new way of leading
53
148438
1541
na novom načinu liderstva,
02:42
and develop each other
to rise to the occasion.
to rise to the occasion.
54
150003
2433
koji će razvijati jedni druge
kako bi dostigli taj nivo.
kako bi dostigli taj nivo.
02:45
One of my favorite senior clients --
55
153946
1828
Jedan od mojih omiljenih klijenata -
02:47
we'll call her Jane --
56
155798
1252
zvaćemo je Džejn -
02:49
is a poster child for what's
old-fashioned in leadership today.
old-fashioned in leadership today.
57
157074
3145
je živi primer staromodnog
liderstva danas.
liderstva danas.
02:52
She rose to her C-level position
58
160880
2153
Ona se uzdigla na rukovodeću poziciju
02:55
based on exceptional
individual performance.
individual performance.
59
163057
2794
na osnovu svojih izuzetnih
ličnih sposobnosti.
ličnih sposobnosti.
02:57
Come hell or high water,
Jane got the job done,
Jane got the job done,
60
165875
3102
Kroz vatru i vodu,
Džejn će završiti posao,
Džejn će završiti posao,
03:01
and today, she leads like it.
61
169001
2202
i danas, ona vodi upravo tako.
03:03
She is tough to please,
62
171545
1580
Veoma joj je teško ugoditi,
03:05
she doesn't have a lot of time
for things that's aren't mission-critical,
for things that's aren't mission-critical,
63
173149
3482
nema baš puno vremena za stvari
koje nisu baš ključne
koje nisu baš ključne
03:08
and she really doesn't trust
anyone's judgment more than her own.
anyone's judgment more than her own.
64
176641
3073
i u suštini ne veruje ničijoj proceni
više nego svojoj.
više nego svojoj.
03:11
Needless to say,
Jane's in behavior boot camp.
Jane's in behavior boot camp.
65
179738
2940
Ne treba reći;
Džejn je na programu odvikavanja.
Džejn je na programu odvikavanja.
03:15
Those deeply ingrained habits
66
183693
1699
Ove duboko usađenje navike
03:17
are deeply inconsistent
with where her organization is heading.
with where her organization is heading.
67
185416
3496
su u potpunoj suprotnosti od onoga
čemu teži njena organizacija.
čemu teži njena organizacija.
03:21
The command-and-control behavior
that she was once rewarded for
that she was once rewarded for
68
189348
2954
Njeno ponašanje "naredi i kontorliši"
zbog koga je nekad bila nagrađena
zbog koga je nekad bila nagrađena
03:24
just isn't going to work
69
192326
1641
jednostavno više ne funkcioniše,
03:25
in a faster-moving, flatter, more
digitally interconnected organization.
digitally interconnected organization.
70
193991
4001
uz brze promene, odsustvo hijerarhije
i veću digitalnu povezanost organizacije.
i veću digitalnu povezanost organizacije.
03:30
What got her here won't get her there.
71
198446
2382
Ono što ju je dovelo tu,
neće je tu i zadržati.
neće je tu i zadržati.
03:34
But I want to talk about John,
72
202348
1464
Ali ja želim da pričam o Džonu,
03:35
a supertalented, up-and-coming
manager who works for Jane,
manager who works for Jane,
73
203836
3159
supertalentovanom menadžeru
u usponu, koji radi za Džejn
u usponu, koji radi za Džejn
03:39
because her habits are rubbing off on him.
74
207019
2187
zato što se njene navike prenose na njega.
03:41
Recently, he and I were strategizing
75
209968
2208
Nedavno, nas dvoje smo pravili strategiju
03:44
about a decision we needed to put
in front of the CEO, Jane's boss,
in front of the CEO, Jane's boss,
76
212200
3357
oko postavljanja neke odluke
pred izvršnog direktora, Džejninog šefa.
pred izvršnog direktora, Džejninog šefa.
03:47
and the rest of Jane's peers.
77
215581
1503
i ostatak Džejninih kolega.
03:49
He said to me, "Liz,
you're not going to like this,
you're not going to like this,
78
217771
3187
On mi je rekao, "Liz,
neće ti se ovo svideti,
neće ti se ovo svideti,
03:52
but the way decisions
get made around here
get made around here
79
220982
2080
ali način na koji se ovde donose odluke
03:55
is with a bunch of meetings
before the meeting."
before the meeting."
80
223086
2303
je kroz gomilu sastanaka
pre samog sastanka."
pre samog sastanka."
03:58
I counted.
81
226223
1379
Ja sam brojala.
03:59
That was going to mean
eight one-on-ones, exec by exec,
eight one-on-ones, exec by exec,
82
227626
3571
To bi značilo osam sastanaka
jedan na jedan, izvršilac po izvršilac
jedan na jedan, izvršilac po izvršilac
04:03
to make sure each one of them
was individually on board enough
was individually on board enough
83
231221
2968
kako bi se osiguralo da je svako,
ponaosob, dovoljno obavešten
ponaosob, dovoljno obavešten
04:06
that things would go smoothly
in the actual meeting.
in the actual meeting.
84
234213
2548
kako bi stvari glatko prošle
na pravom sastanku.
na pravom sastanku.
04:10
He promised, "It's not how
we'll do things in the future,
we'll do things in the future,
85
238356
3025
Obećao je: "Nećemo tako raditi
u budućnosti,
u budućnosti,
04:13
but it's how we have to do them today."
86
241405
1930
ali sada moramo da radimo tako."
04:16
John wasn't wrong on either count.
87
244504
1858
Džon nije pogrešio ni u čemu.
04:19
Meetings before the meeting
are a necessary evil
are a necessary evil
88
247061
2239
Sastanci pre sastanka su nužno zlo
04:21
in his company today,
89
249324
1151
u njegovoj kompaniji,
04:22
and I didn't like it at all.
90
250499
1515
i meni se to ni malo nije dopalo.
04:24
Sure, it was going
to be inefficient and annoying,
to be inefficient and annoying,
91
252739
3409
Naravno, biće neefikasano i iritirajuće,
04:28
but what bothered me most
was his confidence
was his confidence
92
256172
2184
ali ono što mi je najviše smetalo,
bila je njegova samouverenost
bila je njegova samouverenost
04:30
that it's not how
they'll do things in the future.
they'll do things in the future.
93
258380
2368
da se tako neće raditi u budućnosti.
04:33
How could he be sure?
94
261323
1340
Kako on može biti siguran?
04:35
Who was going to change it and when,
if it wasn't him and now?
if it wasn't him and now?
95
263263
3660
Ko će to promeniti i kada,
ako ne on i ako ne sada?
ako ne on i ako ne sada?
04:39
What would the trigger be?
96
267994
1355
Šta bi bio okidač?
04:41
And when it happened,
97
269373
1243
I kada se to desi,
04:42
would he even know how to have
effective meetings without pre-meetings?
effective meetings without pre-meetings?
98
270640
3859
da li bi on znao kako da vodi efektivne
sastanke bez pred-sastanaka?
sastanke bez pred-sastanaka?
04:47
He was confidently implying
that when he's the boss,
that when he's the boss,
99
275233
2474
On je sa sigurnošću ukazivao
da će, kad on bude šef,
da će, kad on bude šef,
04:49
he'll change the rules
and do things differently,
and do things differently,
100
277731
2508
on promeniti pravila i raditi drugačije,
04:52
but all I could see were dishes
stacking in the sink
stacking in the sink
101
280263
2993
a jedino što sam ja mogla da vidim
je suđe nagomilano u sudoperi
je suđe nagomilano u sudoperi
04:55
and a guy with a lot of good excuses.
102
283280
1904
i tipa sa puno dobrih izgovora.
04:57
Worse, a guy who might be
out of a job one day
out of a job one day
103
285793
2929
Još gore, tipa koji bi mogao
da ostane bez posla jednog dana
da ostane bez posla jednog dana
05:00
because he learned too late how to lead
104
288746
2202
zato što je kasno naučio kako da vodi
05:02
in the organizations of tomorrow.
105
290972
1788
organizaciju sutrašnjice.
05:07
These stories really get to me
106
295141
1885
Ove priče me zaista pogađaju
05:09
when it's the fast-track,
high-potential managers like John
high-potential managers like John
107
297050
3146
kada imamo pravog igrača
sa velikim potencijalom, kao Džon,
sa velikim potencijalom, kao Džon,
05:12
because they're probably
the most capable of making waves
the most capable of making waves
108
300220
3235
zato što su oni verovatno
najsposobniji da naprave promene
najsposobniji da naprave promene
05:15
and redefining how leaders
lead from the inside.
lead from the inside.
109
303479
2969
i promene način liderstva iznutra.
05:18
But what we find is that they're often
doing the best job at not rocking the boat
doing the best job at not rocking the boat
110
306472
4389
Ali ono što smo otkrili je da oni
najčešće ne žele da talasaju
najčešće ne žele da talasaju
05:22
and challenging the system
111
310885
2205
i izazivaju sistem
05:25
because they're trying to impress
112
313114
1620
zato što se trude da zadive
05:26
and make life easier on the senior leaders
who will promote them.
who will promote them.
113
314758
3185
i učine život lakšim višim liderima
koji će ih unaprediti.
koji će ih unaprediti.
05:30
As someone who also likes to get promoted,
114
318515
2192
Kao neko ko takođe voli da bude unapređen,
05:32
I can hardly blame him.
115
320731
1496
ne mogu baš da ga krivim.
05:34
It's a catch-22.
116
322251
1459
U tome je kvaka 22.
05:36
But they're also so self-assured
117
324617
1931
Ali u isto vreme, oni su tako samouvereni
05:38
that they'll be able
to change their behavior
to change their behavior
118
326572
2159
da će biti u stanju
da promene svoje ponašanje
da promene svoje ponašanje
05:40
once they've earned the authority
to do things differently,
to do things differently,
119
328755
2763
jednom kada dobiju ovlašćenje
da stvari rade drugačije,
da stvari rade drugačije,
05:43
and that is a trap.
120
331542
1399
i tu je zamka.
05:45
Because if I've learned anything
from working with Jane,
from working with Jane,
121
333339
2621
Jer, ako sam nešto naučila
radeći sa Džejn,
radeći sa Džejn,
05:47
it's that when that day comes,
122
335984
1612
to je da, kada osvane taj dan,
05:49
John will wonder how he could
possibly do anything differently
possibly do anything differently
123
337620
2977
Džon će se pitati kako bi on
uopšte mogao raditi drugačije
uopšte mogao raditi drugačije
05:52
in his high-stakes,
high-pressure executive job
high-pressure executive job
124
340621
3106
na svojoj visokorizičnoj
izvršnoj poziciji, punoj pritisaka,
izvršnoj poziciji, punoj pritisaka,
05:55
without risking his own success
and the organization's,
and the organization's,
125
343751
3556
bez rizikovanja svog ličnog uspeha
i uspeha organizacije,
i uspeha organizacije,
05:59
and he'll wish it didn't feel
so safe and so easy
so safe and so easy
126
347331
3797
i poželeće da nije tako
sigurno i tako lako
sigurno i tako lako
06:03
to keep doing things
the way they've always been done.
the way they've always been done.
127
351152
2869
nastaviti raditi na način
na koji se uvek radilo.
na koji se uvek radilo.
06:07
So the leadership development
expert in me asks:
expert in me asks:
128
355353
2993
Dakle, ekspert za razvoj
liderstva u meni se pita:
liderstva u meni se pita:
06:10
How can we better intervene
in the formative years
in the formative years
129
358370
2846
Kako možemo bolje da utičemo
u tim godinama razvoja
u tim godinama razvoja
06:13
of our soon-to-be senior leaders?
130
361240
1737
na naše buduće više lidere?
06:15
How can we use the fact that John
and his peers want to take charge
and his peers want to take charge
131
363825
3698
Kako možemo iskoristiti činjenicu
da Džon i njegove kolege žele da menjaju
da Džon i njegove kolege žele da menjaju
06:19
of their professional destinies
132
367547
1666
svoju profesionalnu sudbinu
06:21
and get them ready to lead
the organizations of the future,
the organizations of the future,
133
369237
3027
i spremiti ih da vode
organizacije budućnosti,
organizacije budućnosti,
06:24
rather than let them
succumb to the catch-22
succumb to the catch-22
134
372288
2867
a ne pustiti ih da se sapletu o kvaku 22
06:27
that will perfectly prepare them
to lead the organizations of the past?
to lead the organizations of the past?
135
375179
4093
koja će ih bez greške prirpemiti
da vode organizaciju prošlosti?
da vode organizaciju prošlosti?
06:32
We'll have to start by coming to terms
with a very real paradox,
with a very real paradox,
136
380956
3097
Moraćemo da krenemo
od jednog stvarnog paradoksa,
od jednog stvarnog paradoksa,
06:36
which is this:
137
384077
1290
a to je ovo:
06:37
the best form of learning
happens on the job --
happens on the job --
138
385391
2400
najbolji način učenja
dešava se na poslu,
dešava se na poslu,
06:39
not in a classroom, not via e-modules.
139
387815
2623
ne u učionici, ne putem e-modula.
06:43
And the two things we rely on
to shape on-the-job learning
to shape on-the-job learning
140
391028
3254
A dve stvari na koje se oslanjamo
za stvaranje forme učenja na poslu
za stvaranje forme učenja na poslu
06:46
are role models and work environments.
141
394306
2637
su uzori i radno okruženje.
06:49
And as we just talked about,
142
397559
1440
I kao što smo upravo rekli,
06:51
our role models are in behavior
boot camp right now,
boot camp right now,
143
399023
3642
naši uzori su sad na prevaspitavanju,
06:54
and our work environments
are undergoing unprecedented disruption.
are undergoing unprecedented disruption.
144
402689
4164
a naša radna okruženja
prolaze kroz neviđene promene.
prolaze kroz neviđene promene.
06:58
We are systematically changing
just about everything
just about everything
145
406877
3236
Mi sistemski menjamo skoro sve
07:02
about how organizations work,
146
410137
2039
u vezi sa funkcionisanjem organizacije,
07:04
but by and large, still measuring
and rewarding behavior
and rewarding behavior
147
412200
3314
ali uglavnom, još uvek mereći
i nagrađujući ponašanje
i nagrađujući ponašanje
07:07
based on old metrics,
148
415538
1769
po starom principu,
07:09
because changing those systems takes time.
149
417331
2129
zato što menjanje tih sistema
zahteva vreme.
zahteva vreme.
07:12
So, if we can't fully count on role models
or the system right now,
or the system right now,
150
420113
5783
Dakle, ako ne možemo baš da računamo
na uzore ili sistem u ovom trenutku,
na uzore ili sistem u ovom trenutku,
07:17
it's on John to not miss
this critical development window.
this critical development window.
151
425920
3338
na Džonu je da ne propusti
ovaj ključni prostor za razvoj.
ovaj ključni prostor za razvoj.
07:21
Yes, he'll need Jane's help to do it,
152
429817
2564
Da, biće mu potrebna Džejnina pomoć,
07:24
but the responsibility is his
because the risks are actually his.
because the risks are actually his.
153
432405
3761
ali odgovornost je na njemu,
zato što je rizik u suštini njegov.
zato što je rizik u suštini njegov.
07:28
Either he inherits
an organization that is failing
an organization that is failing
154
436582
3339
Ili će naslediti organizaciju koja propada
07:31
because of stubbornly
old-fashioned leadership,
old-fashioned leadership,
155
439945
2722
zbog tvrdoglavog i staromodnog liderstva,
07:34
or he himself fails to build
the capabilities to lead one
the capabilities to lead one
156
442691
3647
ili on lično neće uspeti
da izgradi sposobnosti da vodi
da izgradi sposobnosti da vodi
07:38
that transformed
while he was playing it safe.
while he was playing it safe.
157
446362
2603
onu koja se transformisala
dok je on igrao na sigurno.
dok je on igrao na sigurno.
07:42
So now the question is,
where does John start?
where does John start?
158
450677
3256
I sad je pitanje, odakle Džon da počne?
07:47
If I were John, I'd ask
to start flying the plane.
to start flying the plane.
159
455114
3258
Da sam ja na njegovom mestu,
zamolila bih da počnem da vozim avion.
zamolila bih da počnem da vozim avion.
07:51
For my 13th birthday,
my grandpa, a former Navy pilot,
my grandpa, a former Navy pilot,
160
459474
3391
Za moj 13. rođendan,
moj deda, bivši pilot mornarice,
moj deda, bivši pilot mornarice,
07:54
gave me the gift of being able
to fly a very small plane.
to fly a very small plane.
161
462889
3060
dao mi je poklon, da mogu
da vozim veoma mali avion.
da vozim veoma mali avion.
07:59
Once we were safely airborne,
162
467433
1943
Kada smo bili na sigurnom u vazduhu,
08:01
the pilot turned over the controls,
folded his hands,
folded his hands,
163
469400
2805
pilot je okrenuo kontrolni uređaj,
prekrstio ruke
prekrstio ruke
08:04
and he let me fly.
164
472229
1432
i pustio me da upravljam.
08:07
It was totally terrifying.
165
475016
1494
Bilo je potpuno zastrašujuće.
08:09
It was exhilarating, but it was also
on-the-job learning with a safety net.
on-the-job learning with a safety net.
166
477215
4373
Bilo je stimulativno, i u isto vreme je
bilo učenje na poslu, uz sigurnosnu mrežu.
bilo učenje na poslu, uz sigurnosnu mrežu.
08:14
And because it was real,
167
482106
1687
I upravo zato što je bilo stvarno,
08:15
I really learned how to do it myself.
168
483817
2063
ja sam naučila kako to da radim.
08:19
Likewise, in the workplace,
every meeting to be led,
every meeting to be led,
169
487017
3381
Isto tako, na radnom mestu,
svaki sastanak koji se vodi,
svaki sastanak koji se vodi,
08:22
every decision to be made
170
490422
1497
svaka odluka koja se donosi
08:23
can be a practice flight
171
491943
1411
može biti vežba letenja
08:25
for someone who could really
use the learning experience
use the learning experience
172
493378
2621
za nekog ko bi stvarno mogao
da iskoristi ovo iskustvo
da iskoristi ovo iskustvo
08:28
and the chance to figure out
how to do it their own way.
how to do it their own way.
173
496023
2886
i šansu da shvati
kako da to radi na svoj način.
kako da to radi na svoj način.
08:31
So instead of caving,
John needs to knock on Jane's door,
John needs to knock on Jane's door,
174
499412
3988
Tako da, umesto da tavori, Džon bi trebalo
da zakuca na Džejnina vrata,
da zakuca na Džejnina vrata,
08:35
propose a creative strategy
175
503424
1651
predloži kreativnu strategiju
08:37
for having the meeting
without the eight pre-meetings,
without the eight pre-meetings,
176
505099
3264
da se održi sastanak
bez osam pred-sastanaka,
bez osam pred-sastanaka,
08:40
show her he's thought
through the trade-offs
through the trade-offs
177
508387
2712
da joj pokaže svoje mišljenje
kroz kompromise
kroz kompromise
08:43
and ask for her support
to do it differently.
to do it differently.
178
511123
2294
i zamoli za njenu podršku
da to uradi drugačije.
da to uradi drugačije.
08:47
This isn't going to be easy for Jane.
179
515117
1806
Ovo neće biti lako za Džejn.
08:49
Not only does she need to trust John,
180
517772
2800
Ne samo da treba da veruje Džonu,
08:52
she needs to accept that with a little bit
of room to try his hand at leading,
of room to try his hand at leading,
181
520596
5493
nego treba da prihvati da će,
kada dobije samo malo prostora
kada dobije samo malo prostora
08:58
John will inevitably start
leading in some ways
leading in some ways
182
526113
2571
Džon neminovno početi da vodi na način
09:00
that are far more John than Jane.
183
528708
2691
koji će biti mnogo više Džonov
nego Džejnin.
nego Džejnin.
09:04
And this won't be an indictment of her.
184
532589
1938
I to neće biti njena optužnica.
09:06
Rather, it will be individualism.
185
534850
2105
Već više individualizam.
09:08
It will be progress.
186
536979
1346
To će biti napredak.
09:10
And it might even be a chance
for Jane to learn a thing or two
for Jane to learn a thing or two
187
538349
3019
A možda će to biti i šansa za Džejn
da nauči par stvari
da nauči par stvari
09:13
to take her own leadership game
to the next level.
to the next level.
188
541392
2407
i da svoje liderske sposobnosti
podigne na viši nivo.
podigne na viši nivo.
09:17
I work with another senior client
who summed up this dilemma beautifully
who summed up this dilemma beautifully
189
545678
3381
Radim sa još jednim klijentom,
koji je predivno sažeo ovu dilemu
koji je predivno sažeo ovu dilemu
09:21
when we were talking
about why he and his peers
about why he and his peers
190
549083
2206
kada smo pričali o tome zašto on i kolege
09:23
haven't empowered the folks below them
with more decision rights.
with more decision rights.
191
551313
3405
nisu podstakli svoje podređene
da imaju veću moć odlučivanja.
da imaju veću moć odlučivanja.
09:26
He said,
192
554742
1150
On je rekao:
09:28
"We haven't done it
because we just don't trust
because we just don't trust
193
556925
2192
"Nismo to uradili
zato što ne verujemo
zato što ne verujemo
09:31
that they're going to make
the right decisions.
the right decisions.
194
559141
2445
da će oni doneti prave odluke.
09:33
But then again, how could they?
195
561610
1731
Ali opet, kako bi i mogli?
09:35
We've just never given them
decisions to practice with."
decisions to practice with."
196
563365
2622
Mi im samo nikad nismo dali
da vežbaju sa odlukama."
da vežbaju sa odlukama."
09:39
So I'm not advocating that Jane
hands over the controls
hands over the controls
197
567162
3371
Dakle, ja ne propagiram da Džejn
preda svoju komandu
preda svoju komandu
09:42
and folds her hands indefinitely,
198
570557
2090
i skrsti ruke zauvek,
09:44
but what I am saying
199
572671
1177
već ono što govorim
09:45
is that if she doesn't engineer
learning and practice
learning and practice
200
573872
2572
je da ukoliko ona ne ugradi
učenje i praksu
učenje i praksu
09:48
right into John's day today,
201
576468
2363
u Džona danas,
09:50
he'll never be able to do what she does,
202
578855
2326
on nikada neće moći da radi ono što i ona,
09:53
much less do it any differently
than she does it.
than she does it.
203
581205
2937
a još manje da će raditi drugačije
od toga kako je ona radila.
od toga kako je ona radila.
09:57
Finally, since we're going to be pushing
both of them outside their comfort zones,
both of them outside their comfort zones,
204
585534
4081
Na kraju, pošto ćemo ih oboje
izbaciti iz njihove zone komfora,
izbaciti iz njihove zone komfora,
10:01
we need some outside coaches
205
589639
1414
potrebni su eksterni treneri
10:03
to make sure this isn't a case
of the blind leading the blind.
of the blind leading the blind.
206
591077
3058
da se pobrinu da ne bude slučaj
gde slepac vodi slepca.
gde slepac vodi slepca.
10:06
But what if instead of using coaches
207
594650
2445
Ali šta ako umesto eksternih trenera
10:09
to coach each one of them
to individually be more effective,
to individually be more effective,
208
597119
3389
koji će ih pojedinočno učiti
kako da budu efikasniji,
kako da budu efikasniji,
10:12
we started coaching
the interactions between them?
the interactions between them?
209
600532
2966
počnemo da ih učimo
kako da međusobno komuniciraju?
kako da međusobno komuniciraju?
10:16
If I could wave my magic wand,
210
604114
2173
Kada bih mogla mahnuti čarobnim štapićem,
10:18
I would have coaches sitting
in the occasional team meeting
in the occasional team meeting
211
606311
2763
imala bih trenere koji sede
na sastancima timova
na sastancima timova
10:21
of Jane and her direct reports,
212
609098
1864
Džejn i njenih direktnih izveštača,
10:22
debriefing solely
on how well they cooperated that day.
on how well they cooperated that day.
213
610986
3579
pojedinačno izveštavajući
kako su tog dana sarađivali.
kako su tog dana sarađivali.
10:27
I would put a coach in the periodic
feedback session between Jane and John,
feedback session between Jane and John,
214
615646
4789
Postavila bih trenera na periodični
sastanak između Džejn i Džona,
sastanak između Džejn i Džona,
10:32
and just like a couples' therapist
coaches on communication,
coaches on communication,
215
620459
3136
i baš kao što terapeut za parove
uči komuniciranju,
uči komuniciranju,
10:35
they would offer advice and observations
216
623619
2134
on bi ponudio savet i zapažanja
10:37
on how that conversation
can go better in the future.
can go better in the future.
217
625777
2635
kako razogovor može biti bolji ubuduće.
10:41
Was Jane simply reinforcing
what Jane would have done?
what Jane would have done?
218
629021
3044
Da li je Džejn samo podsticala
ono što bi Džejn uradila?
ono što bi Džejn uradila?
10:44
Or was Jane really helping John
219
632089
1650
Ili je Džejn stvarno pomagala Džonu
10:45
think through what to do
for the organization?
for the organization?
220
633763
2894
da razmisli šta da uradi za organizaciju?
10:49
That is seriously hard
mentorship to provide,
mentorship to provide,
221
637174
2536
Taj oblik mentorstva
je izuzetno teško obezbediti,
je izuzetno teško obezbediti,
10:51
and even the best leaders
need help doing it,
need help doing it,
222
639734
2486
gde čak i najboljim liderima
treba pomoć da to urade,
treba pomoć da to urade,
10:54
which is why we need more coaches
coaching more leaders,
coaching more leaders,
223
642244
3304
zbog čega nam je potrebno više trenera
koji će podučavati što više lidera,
koji će podučavati što više lidera,
10:57
more in real time
224
645572
1555
više u stvarnim situacijama,
10:59
versus any one leader behind closed doors.
225
647151
2672
umesto bilo kog lidera
iza zatvorenih vrata.
iza zatvorenih vrata.
11:03
Around 20 years ago,
Warren Buffet gave a school lecture
Warren Buffet gave a school lecture
226
651649
3512
Pre nekih 20 godina,
Voren Bafet je održao predavanje u školi
Voren Bafet je održao predavanje u školi
11:07
in which he said, "The chains
of habit are too light to be felt
of habit are too light to be felt
227
655185
4519
u kome je rekao: "Okovi navika
su suviše laki da bi ih osetili,
su suviše laki da bi ih osetili,
11:11
until they're too heavy to be broken."
228
659728
2584
sve dok ne postanu
suviše teški da bi se prekinuli."
suviše teški da bi se prekinuli."
11:15
I couldn't agree more,
229
663061
1485
Potpuno se slažem,,
11:16
and I see it happening
with our future leaders in training.
with our future leaders in training.
230
664570
3391
a vidim da se to dešava
sa našim budućim liderima.
sa našim budućim liderima.
11:20
Can we and they be doing more
to build their leadership capabilities
to build their leadership capabilities
231
668740
4593
Možemo li mi i oni uraditi više
da izgradimo njihove liderske sposobnosti
da izgradimo njihove liderske sposobnosti
11:25
while they're still open, eager
232
673357
2203
dok su još otvoreni, željni
11:27
and not too far gone down a path
of bad habits we totally saw coming?
of bad habits we totally saw coming?
233
675584
4659
i još uvek nisu zagazili u vode
loših navika, što smo videli da slede?
loših navika, što smo videli da slede?
11:33
I wish my college roommates
and I called each other out back then
and I called each other out back then
234
681377
3093
Volela bih da smo moji cimeri i ja
prozvali jedni druge onda,
prozvali jedni druge onda,
11:36
for the dishes.
235
684494
1241
zbog sudova.
11:37
It would have been so much easier
to nip that habit in the bud
to nip that habit in the bud
236
685759
3783
Bilo bi mnogo lakše
saseći tu naviku u korenu,
saseći tu naviku u korenu,
11:41
than it is to change it today.
237
689566
1714
nego promeniti je danas.
11:43
But I still believe in a future for myself
full of gleaming sinks
full of gleaming sinks
238
691841
3745
Ali ja i dalje verujem u svoju budućnost
punu sjajnih sudopera
punu sjajnih sudopera
11:47
and busy dishwashers,
239
695610
1365
i zaposlenih mašina za suđe,
11:48
and so we're working on it,
240
696999
1368
i zato radimo na tome,
11:50
every day, together, moment to moment,
241
698391
3229
svakog dana, zajedno, trenutak po trenutak
11:53
one dirty dish at a time.
242
701644
1651
jedan po jedan prljavi sud.
11:56
Thank you.
243
704000
1151
Hvala vam.
11:57
(Applause)
244
705175
4921
(Aplauz)
ABOUT THE SPEAKER
Elizabeth Lyle - Leadership development expertBCG's Elizabeth Lyle challenges top leaders to create high-performance, future-ready organizational cultures.
Why you should listen
In the midst of transformations, Elizabeth Lyle challenges top leaders and their teams to double-down on creating high performance, future-ready organizational cultures -- and to start by evolving their own day-to-day leadership behaviors, which sit at the core of how organizations work (and whether or not they can successfully transform).
Lyle has helped the leaders of some of the oldest, largest and most complex organizations in the world to think differently about their most valuable asset: people and their talents. She has pioneered approaches that enable leaders to change how they connect with, invest in, grow and deploy that all-important asset to unlock strategic advantage and competitive potential.
Lyle is a partner and managing director of The Boston Consulting Group, based in the firm's Boston office. She is a founding member of BCG's Leadership & Talent Enablement Center in North America. She holds an MBA from Harvard Business School and a BS with Distinction from the University of Virginia's McIntire School of Commerce.
Elizabeth Lyle | Speaker | TED.com