ABOUT THE SPEAKER
Daniel Goleman - Psychologist
Daniel Goleman, psychologist and award-winning author of Emotional Intelligence and other books on EI, challenges traditional measures of intelligence as a predictor of life success.

Why you should listen

Daniel Goleman brought the notion of "EI" to prominence as an alternative to more traditional measures of IQ with his 1995 mega-best-seller Emotional Intelligence.

Since the publication of that book, conferences and academic institutes have sprung up dedicated to the idea. EI is taught in public schools, and corporate leaders have adopted it as a new way of thinking about success and leadership. EI, and one's "EIQ," can be an explanation of why some "average" people are incredibly successful, while "geniuses" sometimes fail to live up to their promise.

More profile about the speaker
Daniel Goleman | Speaker | TED.com
TED2007

Daniel Goleman: Why aren't we more compassionate?

丹尼尔·戈尔曼讲述同情心的故事

Filmed:
2,222,780 views

《情商》的作者——丹尼尔·戈尔曼,为我们解析为什么我们更多的时候不那么有同情心。
- Psychologist
Daniel Goleman, psychologist and award-winning author of Emotional Intelligence and other books on EI, challenges traditional measures of intelligence as a predictor of life success. Full bio

Double-click the English transcript below to play the video.

00:13
You know, I'm struck来袭 by how one of the implicit含蓄 themes主题 of TEDTED
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TED的隐性主题之一是同情心,这让我很受触动。
00:17
is compassion同情, these very moving移动 demonstrations示威 we've我们已经 just seen看到:
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我们已经倾听了这些感人的演说:
00:21
HIVHIV in Africa非洲, President主席 Clinton克林顿 last night.
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例如昨晚关于非洲艾滋病、克林顿总统等的演讲。
00:25
And I'd like to do a little collateral抵押 thinking思维, if you will,
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而我也想谈一些与同情心相关的想法
00:30
about compassion同情 and bring带来 it from the global全球 level水平 to the personal个人.
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我会从全球的层面谈到个人的层面。
00:35
I'm a psychologist心理学家, but rest休息 assured保证,
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我是一个心理学家,但请尽管放心,
00:37
I will not bring带来 it to the scrotal阴囊.
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我不会谈到阴囊的
00:39
(Laughter笑声)
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(笑声)
00:44
There was a very important重要 study研究 doneDONE a while ago
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不久前有一项非常重要的研究
00:46
at Princeton普林斯顿 Theological神学 Seminary学院 that speaks说话 to why it is
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在普林斯顿神学院展开,解释了为什么
00:51
that when all of us have so many许多 opportunities机会 to help,
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在我们有如此多的机会可以去助人的情况下
00:54
we do sometimes有时, and we don't other times.
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我们却时而帮忙,有时不会
00:58
A group of divinity students学生们 at the Princeton普林斯顿 Theological神学 Seminary学院
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来自普林斯顿神学院的学生
01:02
were told that they were going to give a practice实践 sermon讲道
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被告知他们将进行一次布道实习
01:06
and they were each given特定 a sermon讲道 topic话题.
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并且分配给每人一个布道的主题
01:09
Half of those students学生们 were given特定, as a topic话题,
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一半的学生得到的主题是
01:12
the parable寓言 of the Good Samaritan撒玛利亚:
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关于仁慈心善的人的故事:
01:14
the man who stopped停止 the stranger陌生人 in --
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关于一个在路边
01:17
to help the stranger陌生人 in need by the side of the road.
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帮助需要帮助的陌生人的故事
01:19
Half were given特定 random随机 Bible圣经 topics主题.
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另外的一半学生得到的是随机的圣经故事
01:22
Then one by one, they were told they had to go to another另一个 building建造
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他们轮流被告知他们将去另外一栋楼
01:26
and give their sermon讲道.
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去布道
01:27
As they went from the first building建造 to the second第二,
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在他们去那栋楼的途中
01:30
each of them passed通过 a man who was bent弯曲 over and moaning呻吟,
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他们每个人都经过了一个弯着腰呻吟着的人
01:34
clearly明确地 in need. The question is: Did they stop to help?
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显然此人需要帮助。问题是:他们停下来帮忙了么?
01:38
The more interesting有趣 question is:
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更有意思的问题是:
01:40
Did it matter they were contemplating考虑 the parable寓言
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若他们的主题是关于那个仁慈心善的人的故事对他们的行为有影响吗?
01:43
of the Good Samaritan撒玛利亚? Answer回答: No, not at all.
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结果:一点都没有影响。
01:48
What turned转身 out to determine确定 whether是否 someone有人 would stop
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决定了是否会停下来
01:51
and help a stranger陌生人 in need
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去帮助有需要的陌生人
01:52
was how much of a hurry匆忙 they thought they were in --
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完全取决于他们自认为的忙碌程度
01:56
were they feeling感觉 they were late晚了, or were they absorbed吸收
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他们感到自己要迟到了,或者是他们全神贯注于
02:00
in what they were going to talk about.
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他们所要谈的内容
02:02
And this is, I think, the predicament困境 of our lives生活:
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这,我想,就是我们人生的窘境:
02:05
that we don't take every一切 opportunity机会 to help
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我们并不总是去帮助他人,
02:09
because our focus焦点 is in the wrong错误 direction方向.
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因为我们的关注点存在偏差
02:12
There's a new field领域 in brain science科学, social社会 neuroscience神经科学.
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脑科学有一新领域:社会神经科学
02:16
This studies学习 the circuitry电路 in two people's人们 brains大脑
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研究的是人的脑神经元回路
02:20
that activates激活 while they interact相互作用.
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在互动过程中激活
02:22
And the new thinking思维 about compassion同情 from social社会 neuroscience神经科学
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及关于来自社会神经科学的同情心的新想法
02:26
is that our default默认 wiring接线 is to help.
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是我们
02:30
That is to say, if we attend出席 to the other person,
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这也就是说,如果我们
02:35
we automatically自动 empathize同情, we automatically自动 feel with them.
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我们不由自主地感动身受,会去同情对方。
02:39
There are these newly identified确定 neurons神经元, mirror镜子 neurons神经元,
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新发现的神经元,即镜像神经元
02:41
that act法案 like a neuro神经 Wi-Fi无线上网, activating激活 in our brain
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就好像神经无线保真技术一样,在大脑中激活
02:45
exactly究竟 the areas activated活性 in theirs他们的. We feel "with" automatically自动.
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与对方大脑里相同的区域。我们不由自主地与对方“心心相映”了。
02:49
And if that person is in need, if that person is suffering痛苦,
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若是那个人需要帮助,若是他正承受痛苦,
02:54
we're automatically自动 prepared准备 to help. At least最小 that's the argument论据.
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我们不由自主地要去帮他。至少这是论点。
02:58
But then the question is: Why don't we?
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可问题是:为什么我们会不去帮忙呢?
03:01
And I think this speaks说话 to a spectrum光谱
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我认为这有一个范围
03:04
that goes from complete完成 self-absorption自吸,
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从完全的专心致志
03:07
to noticing注意到, to empathy同情 and to compassion同情.
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到注意对方,再到感同身受,最后同情
03:09
And the simple简单 fact事实 is, if we are focused重点 on ourselves我们自己,
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简单的事实是如果我们关注我们自己
03:14
if we're preoccupied斤斤计较, as we so often经常 are throughout始终 the day,
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如果我们像通常一样一整天都更多的关注自身的话
03:17
we don't really fully充分 notice注意 the other.
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我们实际上并没有完全注意到他人
03:20
And this difference区别 between之间 the self and the other focus焦点
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这种对自己和对他人的关注度的差距
03:22
can be very subtle微妙.
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可能是非常细微
03:23
I was doing my taxes the other day, and I got to the point
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有一天我在纳税,当我要
03:27
where I was listing清单 all of the donations捐款 I gave,
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列出我的捐赠物时
03:30
and I had an epiphany顿悟, it was -- I came来了 to my check
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我在写支票
03:33
to the Seva塞瓦 Foundation基础 and I noticed注意到 that I thought,
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给Seva基金会时,我留意到我的想法——
03:36
boy男孩, my friend朋友 Larry拉里 Brilliant辉煌 would really be happy快乐
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我的朋友Larry Brilliant一定会因
03:39
that I gave money to Seva塞瓦.
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我把钱捐给Seva而感到高兴的。
03:40
Then I realized实现 that what I was getting得到 from giving
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于是我意识到我因给予而获得的
03:43
was a narcissistic自恋 hit击中 -- that I felt good about myself.
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是自我陶醉——我对自己感到满意
03:47
Then I started开始 to think about the people in the Himalayas喜马拉雅山
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于是我开始想到在喜马拉雅山脉的人们
03:52
whose谁的 cataracts白内障 would be helped帮助, and I realized实现
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他们的白内障将得到医治,我意识到
03:55
that I went from this kind of narcissistic自恋 self-focus自聚焦
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我从这种自我陶醉变成了
03:59
to altruistic利他 joy喜悦, to feeling感觉 good
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无私的快乐,
04:02
for the people that were being存在 helped帮助. I think that's a motivator动力.
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因别人受助而快乐。我想这就是一种动力。
04:06
But this distinction分别 between之间 focusing调焦 on ourselves我们自己
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但关注自己与
04:09
and focusing调焦 on others其他
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关注他人的区别
04:10
is one that I encourage鼓励 us all to pay工资 attention注意 to.
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是我鼓励咱们大家都去留意的。
04:13
You can see it at a gross level水平 in the world世界 of dating约会.
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你可以在约会者中粗略了解此情况。
04:17
I was at a sushi寿司 restaurant餐厅 a while back
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前阵子我去了一家寿司店
04:20
and I overheard偷听 two women妇女 talking about the brother哥哥 of one woman女人,
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无意间听到了两位女士在讨论其中一位的兄弟,
04:24
who was in the singles单打 scene现场. And this woman女人 says,
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这位女士说
04:27
"My brother哥哥 is having trouble麻烦 getting得到 dates日期,
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“我弟弟在寻找伴侣方面有困难,
04:29
so he's trying speed速度 dating约会." I don't know if you know speed速度 dating约会?
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所以他现在尝试闪电配对." 不知你们对闪电配对是否了解?
04:31
Women妇女 sit at tables and men男人 go from table to table,
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女士们坐在桌边,男士们依次与她们沟通,
04:35
and there's a clock时钟 and a bell, and at five minutes分钟, bingo答对了,
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有个时钟和铃铛,每隔五分钟,时间到,
04:39
the conversation会话 ends结束 and the woman女人 can decide决定
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交流便结束,女士就决定
04:41
whether是否 to give her card or her email电子邮件 address地址 to the man
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是否将其名片或电邮地址给这位男士
04:45
for follow跟随 up. And this woman女人 says,
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以便今后联络。这位女士说,
04:47
"My brother's兄弟 never gotten得到 a card, and I know exactly究竟 why.
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“我弟弟从来就没得到过名片。我知道原因何在。
04:51
The moment时刻 he sits坐镇 down, he starts启动 talking non-stop马不停蹄 about himself他自己;
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每当他坐下,他就开始不停地谈自己的情况,
04:56
he never asks about the woman女人."
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从不问对方的情况。”
04:58
And I was doing some research研究 in the Sunday星期日 Styles样式 section部分
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我在《纽约时报》的“周日格调”板块做了一些调查
05:03
of The New York纽约 Times, looking at the back stories故事 of marriages婚姻 --
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关注一些婚姻背后的故事
05:06
because they're very interesting有趣 -- and I came来了 to the marriage婚姻
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因为他们很有意思。
05:09
of Alice爱丽丝 Charney查尼 Epstein爱泼斯坦. And she said
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在调查Alice Charney Epstein的婚姻时,她说
05:12
that when she was in the dating约会 scene现场,
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当她在约会时,
05:15
she had a simple简单 test测试 she put people to.
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她会给对方一个考验。
05:18
The test测试 was: from the moment时刻 they got together一起,
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这个考验也就是:当他们在一起的时候,
05:20
how long it would take the guy to ask her a question
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要过多久这个男士才会问她一个
05:23
with the word "you" in it.
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带有“你”字的问题。
05:25
And apparently显然地 Epstein爱泼斯坦 acedACED the test测试, therefore因此 the article文章.
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显然,Epstein先生通过了考验,所以才有了这篇报道。
05:29
(Laughter笑声)
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(笑声)
05:30
Now this is a -- it's a little test测试
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这是一个,一个很小的测试
05:32
I encourage鼓励 you to try out at a party派对.
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我鼓励你们也去在派对上尝试一下。
05:34
Here at TEDTED there are great opportunities机会.
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在TED这就就有很多很好的机会。
05:38
The Harvard哈佛 Business商业 Review评论 recently最近 had an article文章 called
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最近《哈佛商业评论》上有篇文章
05:41
"The Human人的 Moment时刻," about how to make real真实 contact联系
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题为《人情时刻》,讲述的是如何
05:44
with a person at work. And they said, well,
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在工作时与别人真正地接触。他们称
05:47
the fundamental基本的 thing you have to do is turn off your BlackBerry黑莓,
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你要做的最基本的事情是关掉黑莓(手机),
05:51
close your laptop笔记本电脑, end结束 your daydream梦话
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关闭笔记本,结束白日梦
05:55
and pay工资 full充分 attention注意 to the person.
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然后专心地与对方交流。
05:58
There is a newly coined创造 word in the English英语 language语言
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英语中有个新造的词汇
06:03
for the moment时刻 when the person we're with whips鞭子 out their BlackBerry黑莓
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该词使用的情景是:与我们交谈的人突然掏出黑莓
06:06
or answers答案 that cell细胞 phone电话, and all of a sudden突然 we don't exist存在.
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或接听来电,然后顷刻间就当我们不存在了。
06:10
The word is "pizzledpizzled": it's a combination组合 of puzzled困惑 and pissed生气 off.
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这个词语就是“pizzled”。这个词语是由“puzzled(困惑的)”和“pissed off(愤怒)”组合而成的。
06:14
(Laughter笑声)
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(笑声)
06:17
I think it's quite相当 apt易于. It's our empathy同情, it's our tuning调音 in
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我想这是挺恰当的。正是我们的同理心
06:24
which哪一个 separates中隔离 us from MachiavelliansMachiavellians or sociopaths反社会.
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把我们和反社会者区别开来。
06:27
I have a brother-in-law长者的意思是铁则 who's谁是 an expert专家 on horror恐怖 and terror恐怖 --
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我姐(妹)夫是研究恐惧的专家,
06:32
he wrote the Annotated注释 Dracula德古拉, the Essential必要 Frankenstein科学怪人 --
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他拥有the Annotated Dracula, the Essential Frenkenstein等著作
06:35
he was trained熟练 as a Chaucer乔叟 scholar学者,
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他被训练成为乔叟研究学者
06:36
but he was born天生 in Transylvania特兰西瓦尼亚
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但他出生地是特兰西瓦尼亚
06:38
and I think it affected受影响 him a little bit.
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我想这对他有点影响。
06:40
At any rate, at one point my brother-in-law长者的意思是铁则, Leonard伦纳德,
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不论如何,在某一点上,我的姐(妹)夫,李奥纳多
06:44
decided决定 to write a book about a serial串行 killer凶手.
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下定决心写一本关于一个连续作案的杀人恶魔的书。
06:46
This is a man who terrorized恐吓 the very vicinity附近 we're in
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书中的这个人多年前给我们的生活带来了恐慌。
06:50
many许多 years年份 ago. He was known已知 as the Santa圣诞老人 Cruz克鲁兹 strangler扼杀.
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他就是圣克鲁斯扼杀者。
06:53
And before he was arrested被捕, he had murdered谋杀 his grandparents祖父母,
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在他被捕之前,他谋杀了他的祖父母,
06:57
his mother母亲 and five co-eds共同编着 at UCUC Santa圣诞老人 Cruz克鲁兹.
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他的母亲及在圣他克鲁兹分校的五位女生。
07:01
So my brother-in-law长者的意思是铁则 goes to interview访问 this killer凶手
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所以,我的姐(妹)夫去采访了这位杀人犯。
07:04
and he realizes实现 when he meets符合 him
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当他见到他时,他意识到
07:06
that this guy is absolutely绝对 terrifying可怕的.
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这个家伙的确令人恐怖。
07:08
For one thing, he's almost几乎 seven feet tall.
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一方面,他有将近七英尺高。
07:10
But that's not the most terrifying可怕的 thing about him.
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但这还不是最让人觉得恐怖的。
07:13
The scariest最可怕的 thing is that his IQ智商 is 160: a certified认证 genius天才.
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最可怕的是他的智商达到了160,一个绝对的天才。
07:19
But there is zero correlation相关 between之间 IQ智商 and emotional情绪化 empathy同情,
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但是智商和情绪的同理心之间毫无关系,
07:23
feeling感觉 with the other person.
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同理心是指感同身受的明白他人的感受。
07:25
They're controlled受控 by different不同 parts部分 of the brain.
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它们是由大脑的不同部分控制的。
07:28
So at one point, my brother-in-law长者的意思是铁则 gets得到 up the courage勇气
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所以,一方面,我姐(妹)夫鼓起勇气
07:31
to ask the one question he really wants to know the answer回答 to,
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问了一个他真想知道答案的问题。
07:33
and that is: how could you have doneDONE it?
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即:你怎么能这么做?
07:36
Didn't you feel any pity可怜 for your victims受害者?
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难道你就对受害者没有一点点的同情吗?
07:38
These were very intimate亲密 murders谋杀 -- he strangled勒死 his victims受害者.
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这些都是非常亲密的谋杀,他扼死了他们。
07:42
And the strangler扼杀 says very matter-of-factly物质实事求是地,
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这个扼杀者很平淡地回答道:
07:44
"Oh no. If I'd felt the distress苦难, I could not have doneDONE it.
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“呃,不的。若我觉得痛苦,我就不会这么做了。
07:49
I had to turn that part部分 of me off. I had to turn that part部分 of me off."
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我得不去考虑这点。我得不去考虑这点。”
07:55
And I think that that is very troubling令人不安,
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我觉得这很令人烦扰。
08:01
and in a sense, I've been reflecting反映 on turning车削 that part部分 of us off.
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从某种意义上说,
08:05
When we focus焦点 on ourselves我们自己 in any activity活动,
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我们在活动中关注我们自己的话,
08:08
we do turn that part部分 of ourselves我们自己 off if there's another另一个 person.
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当有其他人时,我们就不会关注自身
08:12
Think about going shopping购物 and think about the possibilities可能性
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想象一下购物时的情景,想象一下
08:17
of a compassionate富于同情心的 consumerism消费主义.
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同情消费的可能性。
08:20
Right now, as Bill法案 McDonough麦克唐纳 has pointed out,
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现在,正如比尔.麦克唐纳所指出的,
08:24
the objects对象 that we buy购买 and use have hidden consequences后果.
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我们所购买及使用的物品都有潜在的后果。
08:28
We're all unwitting不知情 victims受害者 of a collective集体 blind spot.
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我们都是共同盲点的不知情的受害者。
08:32
We don't notice注意 and don't notice注意 that we don't notice注意
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我们没有注意到,且没注意到我们没注意到
08:35
the toxic有毒的 molecules分子 emitted发射 by a carpet地毯 or by the fabric on the seats.
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地毯或椅子织物所放射出来的有毒分子。
08:42
Or we don't know if that fabric is a technological技术性
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或者我们不知道这一织物是技术上的
08:47
or manufacturing制造业 nutrient养分; it can be reused重用
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或制造业的营养物。它可以被再生使用
08:51
or does it just end结束 up at landfill垃圾填埋场? In other words,
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还是被丢到垃圾堆里呢?换句话说,
08:53
we're oblivious浑然不觉 to the ecological生态 and public上市 health健康
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我们疏忽了我们购买和使用的产品所带来的生态,公共健康
08:59
and social社会 and economic经济 justice正义 consequences后果
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及社会经济公正
09:02
of the things we buy购买 and use.
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所带来的结果
09:06
In a sense, the room房间 itself本身 is the elephant in the room房间,
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在某种意义上,房间本身就是“房中之象”(众所周知,但被某房忽略不提的问题),
09:10
but we don't see it. And we've我们已经 become成为 victims受害者
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但我们却没看到。于是我们便成了受害者
09:14
of a system系统 that points us elsewhere别处. Consider考虑 this.
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把我们引向它处的体系的受害者。试想一下,
09:18
There's a wonderful精彩 book called
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有本好书,题为
09:22
Stuff东东: The Hidden Life of Everyday每天 Objects对象.
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《材料:日常用品之隐秘人生》
09:25
And it talks会谈 about the back story故事 of something like a t-shirtT恤衫.
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该书谈的是诸如T恤衫的幕后故事。
09:28
And it talks会谈 about where the cotton was grown长大的
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该书谈还到棉花的生产地,
09:31
and the fertilizers化肥 that were used and the consequences后果
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使用的化肥及其对
09:33
for soil of that fertilizer肥料. And it mentions提到, for instance,
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土壤带来的后果。该书还提到,比如说,
09:37
that cotton is very resistant to textile纺织品 dye染料;
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棉花是非常不易织物染色的,
09:40
about 60 percent百分 washes off into wastewater废水.
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大约百分之60会被随着废水被洗掉。
09:43
And it's well known已知 by epidemiologists流行病学家 that kids孩子
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流行病学家都深知
09:46
who live生活 near textile纺织品 works作品 tend趋向 to have high rates利率 of leukemia白血病.
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住在纺织工厂附近的儿童患白血病的几率很高。
09:52
There's a company公司, Bennett贝内特 and Company公司, that supplies耗材 Polo马球.comCOM,
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有这么一家公司,Bennett and Company,该公司支持着Polo.com网站。
09:57
Victoria's维多利亚的 Secret秘密 -- they, because of their CEOCEO, who's谁是 aware知道的 of this,
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维多利亚的秘密——他们,因为他们的首席执行官知道这一点,
10:03
in China中国 formed形成 a joint联合 venture冒险 with their dye染料 works作品
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而在中国建了一家合资企业,他们的染织工厂能
10:07
to make sure that the wastewater废水
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确保废水
10:09
would be properly正确 taken采取 care关心 of before it returned to the groundwater地下水.
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在流向地下水之前能被适当的处理。
10:13
Right now, we don't have the option选项 to choose选择 the virtuous t-shirtT恤衫
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现在,我们没有选择这种道德T恤的能力
10:18
over the non-virtuous非良性 one. So what would it take to do that?
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而不去选择其它无德产品机会。那怎样才能做到这一点呢?
10:25
Well, I've been thinking思维. For one thing,
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嗯,我一直在思考这一点。
10:28
there's a new electronic电子 tagging标记 technology技术 that allows允许 any store商店
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有一项新的电子标签技术可以让任何商铺
10:33
to know the entire整个 history历史 of any item项目 on the shelves货架 in that store商店.
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了解到该商铺货架上任一商品的完整历史。
10:38
You can track跟踪 it back to the factory. Once一旦 you can track跟踪 it
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可以追踪其生产工厂。一旦你能追踪到
10:40
back to the factory, you can look at the manufacturing制造业 processes流程
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其工厂,你就能了解其生产过程,
10:44
that were used to make it, and if it's virtuous,
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并知道它是否符合道德标准,
10:48
you can label标签 it that way. Or if it's not so virtuous,
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可以用此方式进行标签。若其不符合道德标准,
10:52
you can go into -- today今天, go into any store商店,
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你可去任一家商铺,
10:56
put your scanner扫描器 on a palm棕榈 onto a barcode条码,
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将你手上的扫描仪放在条形码上
10:59
which哪一个 will take you to a website网站.
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该条形码将引领你进入一家网站。
11:01
They have it for people with allergies过敏 to peanuts花生.
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有人对花生过敏。
11:04
That website网站 could tell you things about that object目的.
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这网站可以告诉你关于该物品的情况。
11:07
In other words, at point of purchase采购,
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也就是说,在购买时,
11:08
we might威力 be able能够 to make a compassionate富于同情心的 choice选择.
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我们也就能够做出一个有同情心的选择。
11:12
There's a saying in the world世界 of information信息 science科学:
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在信息科学界有一种说法:
11:18
ultimately最终 everybody每个人 will know everything.
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最终每一个人都会了解一切。
11:21
And the question is: will it make a difference区别?
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然而问题是:这有什么不同么?
11:25
Some time ago when I was working加工 for The New York纽约 Times,
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有段时间我在《纽约时报》工作,
11:29
it was in the '80s, I did an article文章
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那是80年代的事情了,我写了一篇文章
11:31
on what was then a new problem问题 in New York纽约 --
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谈到纽约的新问题——
11:33
it was homeless无家可归 people on the streets街道.
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大街上无家可归的人们。
11:35
And I spent花费 a couple一对 of weeks going around with a social社会 work agency机构
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我花了数周的时间与一家为无家人员服务的社会工作机构一起工作。
11:39
that ministered服事 to the homeless无家可归. And I realized实现 seeing眼看 the homeless无家可归
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我意识到这些无家可归的人
11:42
through通过 their eyes眼睛 that almost几乎 all of them were psychiatric精神病 patients耐心
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大多数都是精神病人
11:47
that had nowhere无处 to go. They had a diagnosis诊断. It made制作 me --
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他们无处可去。他们有诊断的结论。这使我
11:52
what it did was to shake me out of the urban城市的 trance发呆 where,
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从城市人的恍惚中惊醒,
11:56
when we see, when we're passing通过 someone有人 who's谁是 homeless无家可归
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当我们经过一个无家可归的,
11:59
in the periphery周边 of our vision视力, it stays入住 on the periphery周边.
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一个处在我们视野边缘的人,
12:04
We don't notice注意 and therefore因此 we don't act法案.
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我们没有注意到,我们也就没有采取任何行动。
12:09
One day soon不久 after that -- it was a Friday星期五 -- at the end结束 of the day,
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在那不久后的一天,这是一个周五,工作完后,
12:14
I went down -- I was going down to the subway地铁. It was rush hour小时
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我正要走下地铁站。正值下班高峰期
12:17
and thousands数千 of people were streaming down the stairs楼梯.
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上万人的人流涌下台阶。
12:19
And all of a sudden突然 as I was going down the stairs楼梯
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突然,正当我走下梯子时
12:21
I noticed注意到 that there was a man slumped下跌 to the side,
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我注意到有一个人倒在一边
12:24
shirtless赤膊上阵, not moving移动, and people were just stepping步进 over him --
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没穿上衣,一动不动,人们从他身上跨过
12:29
hundreds数以百计 and hundreds数以百计 of people.
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成百上千的人们从他身上跨过。
12:31
And because my urban城市的 trance发呆 had been somehow不知何故 weakened减弱,
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因为我的这种“城市人的恍惚”已经减弱,
12:35
I found发现 myself stopping停止 to find out what was wrong错误.
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我停下来了解出了什么问题。
12:39
The moment时刻 I stopped停止, half a dozen other people
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我刚停步,六七个路人
12:42
immediately立即 ringed环状的 the same相同 guy.
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也注意到了他。
12:44
And we found发现 out that he was Hispanic西班牙, he didn't speak说话 any English英语,
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我们发现他是西班牙人,他不说英语,
12:46
he had no money, he'd他会 been wandering飘零 the streets街道 for days, starving挨饿,
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他身无分文,已经在街上游荡了数天,饥肠辘辘,
12:51
and he'd他会 fainted昏厥 from hunger饥饿.
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最终饿晕了。
12:52
Immediately立即 someone有人 went to get orange橙子 juice果汁,
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有人立刻去买了橘子汁,
12:54
someone有人 brought a hotdog热狗, someone有人 brought a subway地铁 cop警察.
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有人拿来了热狗,有人带来了地铁警察。
12:57
This guy was back on his feet immediately立即.
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不一会儿,这个人就能站起来了。
13:00
But all it took was that simple简单 act法案 of noticing注意到,
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所需要做的仅仅只是去注意罢了。
13:05
and so I'm optimistic乐观.
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所以我还是乐观的
13:06
Thank you very much.
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谢谢大家
13:07
(Applause掌声)
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(掌声)
Translated by Haiming Lin
Reviewed by Zheng Zeng

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ABOUT THE SPEAKER
Daniel Goleman - Psychologist
Daniel Goleman, psychologist and award-winning author of Emotional Intelligence and other books on EI, challenges traditional measures of intelligence as a predictor of life success.

Why you should listen

Daniel Goleman brought the notion of "EI" to prominence as an alternative to more traditional measures of IQ with his 1995 mega-best-seller Emotional Intelligence.

Since the publication of that book, conferences and academic institutes have sprung up dedicated to the idea. EI is taught in public schools, and corporate leaders have adopted it as a new way of thinking about success and leadership. EI, and one's "EIQ," can be an explanation of why some "average" people are incredibly successful, while "geniuses" sometimes fail to live up to their promise.

More profile about the speaker
Daniel Goleman | Speaker | TED.com