TEDxCreightonU
Leah Georges: How generational stereotypes hold us back at work
Leah Georges: Bagaimana stereotipe generasi menghambat pekerjaan kita
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Silent Generation, baby boomer, generasi X, milenial, dan generasi Z -- kita bersama di lapangan kerja. Bagaimana asumsi kita tentang setiap generasi menghambat kinerja dan komunikasi kita? Psikolog sosial Leah Georges menunjukkan sebenarnya kita sama, bukan berbeda, dan memberikan taktik yang membantu untuk menjembatani perbedaan generasi dalam lingkungan kerja.
Leah Georges - Social psychologist
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Double-click the English transcript below to play the video.
00:12
So, for the first time
in America's modern history,
in America's modern history,
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Pertama kalinya dalam
sejarah modern Amerika,
sejarah modern Amerika,
00:14
we have five generations
interacting at work.
interacting at work.
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ada 5 generasi saling
berinteraksi saat bekerja.
berinteraksi saat bekerja.
00:17
The veterans, born between 1922 and 1943,
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Para veteran, lahir antara
tahun 1922-1943,
tahun 1922-1943,
00:21
are known as the Greatest Generation,
the matures, the silents.
the matures, the silents.
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dikenal sebagai Generasi Terhebat karena
mereka dewasa dan pendiam.
mereka dewasa dan pendiam.
00:25
They're known for their self-sacrifice,
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Mereka terkenal akan pengorbanan diri,
00:27
respect for authority
and work as its own reward.
and work as its own reward.
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hormat kepada atasan dan bekerja
demi pekerjaan itu sendiri.
demi pekerjaan itu sendiri.
00:31
The boomers came shortly after,
born between 1944 and 1960.
born between 1944 and 1960.
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Para boomer menyusul setelahnya, lahir
antara tahun 1944-1960.
antara tahun 1944-1960.
00:37
This is a generation
characterized by hard work.
characterized by hard work.
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Generasi ini terkenal dengan
watak pekerja keras.
watak pekerja keras.
00:39
In fact, we can thank this generation
for the term "workaholic."
for the term "workaholic."
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Kita bisa berterima kasih pada mereka
atas istilah "gila kerja."
atas istilah "gila kerja."
00:43
They appreciate competition,
they love effective communication.
they love effective communication.
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Mereka menghargai kompetisi dan
menyukai komunikasi efektif.
menyukai komunikasi efektif.
00:47
And they're thinking towards retirement,
if they haven't retired already.
if they haven't retired already.
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Dan mereka memikirkan rencana pensiun,
untuk yang belum pensiun.
untuk yang belum pensiun.
00:52
Generation X is known
as the lost generation
as the lost generation
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Generasi X dikenal sebagai
generasi yang hilang
generasi yang hilang
00:55
the latchkey generation,
born between 1961 and 1980.
born between 1961 and 1980.
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generasi tanpa pengawasan orang dewasa,
lahir antara tahun 1961-1980.
lahir antara tahun 1961-1980.
00:59
This is the smallest generation,
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Ini adalah generasi terkecil,
01:01
sandwiched between boomers
and the big millennials.
and the big millennials.
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digolongkan bersama generasi
boomer dan milenial tua.
boomer dan milenial tua.
01:04
More parents were divorced
in this generation
in this generation
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Perceraian semakin banyak
pada generasi ini
pada generasi ini
01:07
than any generation prior.
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dibandingkan dengan sebelumnya.
01:09
They also were the first generation
to tell us about work-life balance,
to tell us about work-life balance,
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Mereka juga yang pertama mengajari
keseimbangan kehidupan dengan pekerjaan,
keseimbangan kehidupan dengan pekerjaan,
01:12
and the first to really
ask for that in the workplace.
ask for that in the workplace.
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dan mengajukannya di lingkungan kerja
untuk pertama kalinya.
untuk pertama kalinya.
01:16
And then millennials -- you know,
the everybody-gets-a-ribbon generation --
the everybody-gets-a-ribbon generation --
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Lalu ada milenial -- tahulah, generasi
'semua orang dapat penghargaan' --
'semua orang dapat penghargaan' --
01:20
born between 1981 and 2000.
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lahir antara tahun 1981-2000.
01:22
Never knew a time where technology
wasn't present in the home.
wasn't present in the home.
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Mereka tidak pernah merasakan kealpaan
teknologi dalam rumah mereka.
teknologi dalam rumah mereka.
01:26
They're incredibly pragmatic,
they're hopeful and they're determined.
they're hopeful and they're determined.
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Mereka sangat pragmatis, penuh harapan,
dan berkemauan kuat.
dan berkemauan kuat.
01:30
They think they're going
to change the world,
to change the world,
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Mereka berpikir mereka akan
mengubah dunia,
mengubah dunia,
01:32
in fact, I believe they're going to do it.
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dan saya percaya mereka akan melakukannya.
01:34
They might be a little bit
idealistic sometimes,
idealistic sometimes,
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Terkadang mereka
mungkin sedikit terlalu idealis,
mungkin sedikit terlalu idealis,
01:36
but in just the last several years,
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tapi hanya dalam beberapa tahun terakhir,
01:38
we've seen millennials
overtake Generation X
overtake Generation X
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kita sudah melihat generasi milenial
melengserkan generasi X
melengserkan generasi X
01:41
to be the most represented
generation in the workforce.
generation in the workforce.
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dari posisi generasi yang paling
banyak dalam lapangan kerja.
banyak dalam lapangan kerja.
01:44
In fact, more than one in three people
in the United States labor force
in the United States labor force
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Malah, lebih dari 1 banding 3 orang dalam
lapangan pekerjaan AS
lapangan pekerjaan AS
01:48
is a millennial.
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adalah seorang milenial.
01:50
And soon to join us there,
Generation Z, born since 2000,
Generation Z, born since 2000,
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Lalu yang menyusul kita,
Generasi Z, lahir sejak tahun 2000,
Generasi Z, lahir sejak tahun 2000,
01:53
our high school interns
or soon to be high school graduates.
or soon to be high school graduates.
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anak SMA magang atau calon
lulusan SMA di sekitar kita.
lulusan SMA di sekitar kita.
01:57
Now, if you open any internet browser,
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Nah, kalau kalian buka browser mana pun,
01:59
look at Amazon,
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cek website Amazon,
02:01
search any of your favorite
search engines,
search engines,
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dan mesin pencari kesukaan kalian
yang mana saja,
yang mana saja,
02:03
you might assume there's a literal war
in the workplace, right?
in the workplace, right?
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kalian mungkin berasumsi ada perang
secara harfiah dalam karier, kan?
secara harfiah dalam karier, kan?
02:07
We see blog topics like
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Kita melihat topik besar seperti
02:08
"Seventeen reasons why millennials
are the worst generation."
are the worst generation."
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"17 alasan mengapa milenial
adalah generasi terburuk."
adalah generasi terburuk."
02:12
And "Why baby boomers
have ruined it for everybody."
have ruined it for everybody."
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dan "Mengapa baby boomer
sudah merusak segalanya."
sudah merusak segalanya."
02:14
Or "Bridging the great
generational divide."
generational divide."
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atau "Menjembatani
perbedaan antargenerasi."
perbedaan antargenerasi."
02:17
It's like turning into this
"West Side Story,"
"West Side Story,"
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Rasanya mirip drama "West Side Story,"
02:19
like, boomers come in one door,
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Boomer masuk dari satu pintu,
02:20
millennials come in
another door, the lobby,
another door, the lobby,
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milenial dari pintu lain di lobi,
02:22
they just fight with each other all day,
complain, go home, do the same,
complain, go home, do the same,
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lalu mereka berkelahi sepanjang hari,
protes, pulang, dan ulangi lagi,
protes, pulang, dan ulangi lagi,
02:26
come back to work, right?
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terus kembali bekerja?
02:28
Well, so what if I told you
these generations may not exist?
these generations may not exist?
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Nah, bagaimana kalau saya bilang
generasi-generasi ini mungkin tidak ada?
generasi-generasi ini mungkin tidak ada?
02:34
I've been spending some time
thinking about this and researching this,
thinking about this and researching this,
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Sudah lama saya memikirkan
dan meneliti tentang ini,
dan meneliti tentang ini,
02:37
and fellow researchers and I
aren't exactly sure
aren't exactly sure
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saya dan peneliti lain tidak begitu yakin
02:40
that these generations are real.
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generasi-generasi ini sungguhan ada.
02:42
And in fact, if we can agree
that these groups even exist,
that these groups even exist,
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Justru kalau kita bisa sama-sama
setuju kelompok ini ada,
setuju kelompok ini ada,
02:46
we certainly don't agree
who belongs in them.
who belongs in them.
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kita tidak sepandangan soal siapa
yang berada di setiap tipe.
yang berada di setiap tipe.
02:49
And they span something like 20 years.
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Dan mereka terus ada selama 20 tahun.
02:52
So at whatever point in history,
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Jadi, dalam titik sejarah mana pun,
02:53
a one-year-old and a 20-year-old
are said to share the same value system,
are said to share the same value system,
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Anak 1 tahun dan orang berumur 20 tahun
dikatakan memiliki sistem nilai yang sama,
dikatakan memiliki sistem nilai yang sama,
02:58
to want the same things at work,
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menginginkan hal yang sama dalam bekerja,
03:00
to have the same stereotypes
working for and against them.
working for and against them.
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memiliki stereotipe positif dan negatif
yang sama tentang mereka.
yang sama tentang mereka.
03:04
And in fact, different areas of the world
define these generations differently.
define these generations differently.
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Justru bagian dunia yang berbeda
memandang setiap generasi dengan berbeda.
memandang setiap generasi dengan berbeda.
03:07
So we can't even compare generations
across various areas of the world.
across various areas of the world.
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Jadi, kita tidak bisa membandingkan
setiap generasi di berbagai belahan dunia.
setiap generasi di berbagai belahan dunia.
03:12
And these stereotypes
about each generation
about each generation
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Stereotipe-stereotipe setiap generasi
03:14
have, in a lot of ways,
created this self-fulfilling prophecy,
created this self-fulfilling prophecy,
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kurang lebih telah membentuk pemikiran
yang memenuhi prasangka,
yang memenuhi prasangka,
03:17
that people begin to act
as if they're part of that generation
as if they're part of that generation
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sehingga orang mulai bertingkah seperti
bagian dari generasi tertentu
bagian dari generasi tertentu
03:20
because we've said out loud
that generation is real.
that generation is real.
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karena kita sudah bilang jelas-jelas
bahwa generasi itu nyata.
bahwa generasi itu nyata.
03:23
I'm not so sure that it is.
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Saya tidak begitu yakin.
03:25
And in fact, this idea of generations
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Konsep tentang generasi-generasi ini
03:27
has become deeply embedded
in United States culture.
in United States culture.
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telah sangat tertanam dalam
budaya AS.
budaya AS.
03:30
When we talk generations,
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Saat membicarakan generasi,
03:32
people know exactly
what we're talking about.
what we're talking about.
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orang-orang tahu mereka
sedang ngomong apa.
sedang ngomong apa.
03:35
In fact, people have
a lot of thoughts and feelings
a lot of thoughts and feelings
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Malah, orang-orang memiliki banyak
opini dan perasaan
opini dan perasaan
03:37
about each of these generations.
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tentang generasi-generasi ini.
03:39
And I'll tell you how I know this.
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Saya tahu dari mana?
03:40
I did the thing
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Saya melakukan hal
03:41
that every red-blooded American
and pre-tenure academic does
and pre-tenure academic does
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yang dilakukan oleh setiap
orang Amerika dan calon akademisi
orang Amerika dan calon akademisi
03:44
when they have a question.
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kalau ada pertanyaan.
03:46
I Googled some stuff.
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Saya Google beberapa hal.
03:47
And this is what I learned.
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Dan ini yang saya pelajari.
03:49
Google is based on algorithms,
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Google berdasarkan algoritma,
03:51
and they provide you
with commonly searched terms,
with commonly searched terms,
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dan hasil itu memberi
istilah yang sering dicari,
istilah yang sering dicari,
03:53
or suggested hits, based
on what other people are searching
on what other people are searching
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atau kata kunci disarankan,
berdasarkan pencarian orang lain
berdasarkan pencarian orang lain
03:56
surrounding the same topic.
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tentang topik yang sama.
03:58
And it gave me a really good sense
of what people think
of what people think
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Dan itu membuat saya memahami
apa pikiran orang-orang
apa pikiran orang-orang
04:00
about each of these generations.
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tentang setiap generasi.
04:02
Take a look.
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Lihatlah.
04:03
I learned that baby boomers
are conservative,
are conservative,
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Saya mendapati baby boomer
itu konservatif,
itu konservatif,
04:06
that Americans think they're stupid.
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orang Amerika berpikir mereka bodoh.
04:08
The worst generation, they're angry,
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Generasi terburuk, sering marah,
04:10
apparently they're racist
and they're so important.
and they're so important.
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sepertinya juga rasis dan suka
merasa penting.
merasa penting.
04:14
Looking at Generation X,
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Lalu Generasi X,
04:16
I learned Generation X is a cynical group,
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Saya mendapati Generasi X itu sinis,
04:18
they're angry,
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suka marah,
04:20
they're known as the lost
generation -- we know this;
generation -- we know this;
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dianggap generasi yang hilang --
kita sudah tahu;
kita sudah tahu;
04:22
they're the smallest generation.
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mereka generasi terkecil.
04:24
Apparently, they're stupid too.
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Rupanya mereka juga bodoh.
04:26
(Laughter)
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(tertawa)
04:27
And mostly, they're frustrated
with baby boomers.
with baby boomers.
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Yang terpenting, mereka pusing dengan
baby boomer.
baby boomer.
04:30
Alright, millennials,
this is what I learned about us.
this is what I learned about us.
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Oke, milenial. Ini yang saya
temukan tentang kita.
temukan tentang kita.
04:33
So, we're obsessed with food.
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Terobsesi dengan makanan.
04:34
(Laughter)
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(tertawa)
04:37
We're also stupid, ah!
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Kita juga bodoh, wah!
04:40
We're lazy, we're sensitive, we're fired,
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Pemalas, sensitif, sering dipecat,
04:42
we're also hated,
and we think we're important.
and we think we're important.
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kita juga dibenci dan suka merasa penting.
04:44
And perhaps the most terrifying
search result on the internet --
search result on the internet --
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Dan mungkin hasil pencarian
yang paling menakutkan --
yang paling menakutkan --
04:48
Generation Z is screwed.
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Generasi Z tidak ada harapan.
04:50
(Laughter)
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(tertawa)
04:53
OK, so, for five years,
I've been talking to leaders and followers
I've been talking to leaders and followers
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Oke, selama 5 tahun, saya sudah
berbicara kepada pemimpin dan pengikut
berbicara kepada pemimpin dan pengikut
04:58
across a wide variety of organizations.
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dari berbagai macam organisasi.
05:00
And this is what I've come to realize.
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Saat itulah saya sadar.
05:02
Generations haven't become
part of the conversation --
part of the conversation --
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Generasi belum menjadi
bagian dari pembicaraan --
bagian dari pembicaraan --
05:05
generations have become
the conversation at work.
the conversation at work.
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generasi sudah menjadi
topik perbincangan kerja.
topik perbincangan kerja.
05:09
What I've learned
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Saya sudah mempelajari
05:10
is that we're working under the assumption
that those Google results are true.
that those Google results are true.
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bahwa kita berasumsi hasil-hasil
di Google itu benar.
di Google itu benar.
05:15
And so, what I think
is that organizations are now desperate
is that organizations are now desperate
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Jadi, saya kira semua organisasi
sangat ingin
sangat ingin
05:20
to figure out how to "manage"
the multigenerational workplace.
the multigenerational workplace.
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mencari tahu cara "mengelola"
lapangan kerja multigenerasi.
lapangan kerja multigenerasi.
05:24
"Manage" it.
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"Mengelola," kata kuncinya.
05:25
We manage all sorts of things.
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Kita mengelola berbagai macam hal.
05:27
We're preparing for this
wave of millennials to come to work.
wave of millennials to come to work.
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Kita bersiap untuk gelombang milenial
dalam lingkungan kerja kita.
dalam lingkungan kerja kita.
05:31
So we prepare for hurricanes, right?
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Jadi, kita bersiap untuk angin topan, kan?
05:33
We prepare to take the MCAT,
we prepare for natural disasters.
we prepare for natural disasters.
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Kita bersiap untuk ujian MCAT,
kita bersiap untuk bencana alam.
kita bersiap untuk bencana alam.
05:36
Why are we preparing
for 23-year-olds to come to work?
for 23-year-olds to come to work?
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Mengapa kita bersiap untuk orang
23 tahun masuk kantor?
23 tahun masuk kantor?
05:39
(Laughter)
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(tertawa)
05:40
I've talked to these organizations,
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Saya sudah berdiskusi dengan mereka
05:42
and I've heard amazing things
that they're doing
that they're doing
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dan mendengar hal-hal
menakjubkan yang mereka lakukan
menakjubkan yang mereka lakukan
05:44
to create a workspace
for everybody to get along
for everybody to get along
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untuk menciptakan lingkungan kerja
agar semua orang rukun
agar semua orang rukun
05:47
and to have autonomy
and to feel like they're thriving.
and to feel like they're thriving.
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dan memiliki kebebasan, juga
bisa merasa nyaman.
bisa merasa nyaman.
05:51
But I've also heard some
really incredibly harebrained ideas
really incredibly harebrained ideas
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Tapi saya juga mendengar ide-ide tolol
05:53
about how to navigate
the multigenerational workplace.
the multigenerational workplace.
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tentang cara membuat lapak
untuk berbagai generasi.
untuk berbagai generasi.
05:56
Are you ready?
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Siap?
05:57
This is what I saw.
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Ini yang saya lihat.
05:58
I visited an organization,
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Saya ke suatu organisasi,
06:00
and they adopted this idea
that if you can see it, you can be it.
that if you can see it, you can be it.
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dan mereka mengadopsi ide kalau Anda
bisa lihat, Anda bisa jadi seperti itu.
bisa lihat, Anda bisa jadi seperti itu.
06:04
A really important concept.
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Konsep yang sungguh penting.
06:06
But I think they blew it.
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Tapi penerapan mereka gagal.
06:07
The put pictures on the walls
of the ideal multigenerational workplace,
of the ideal multigenerational workplace,
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Mereka menaruh gambar tentang lapak
yang ideal untuk berbagai generasi
yang ideal untuk berbagai generasi
06:11
because if you can see it, you can be it.
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karena kalau Anda bisa lihat,
Anda bisa begitu.
Anda bisa begitu.
06:14
(Laughter)
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(tertawa)
06:17
Or like this one.
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Atau seperti yang ini.
06:18
(Laughter)
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(tertawa)
06:21
Like, I don't even want to work here.
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Saya saja tidak mau bekerja di sini.
06:23
(Laughter)
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(tertawa)
06:24
You don't get to wear
color here, apparently,
color here, apparently,
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Kalian tidak boleh pakai
baju berwarna lain di sini, sepertinya,
baju berwarna lain di sini, sepertinya,
06:27
and HR seriously has problems
with people jumping in heels,
with people jumping in heels,
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dan bagian HR bermasalah dengan
orang pakai sepatu jinjit,
orang pakai sepatu jinjit,
06:30
I promise you that, OK?
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Itu sungguhan, oke?
06:32
I talked to an organization
who recently decided
who recently decided
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Saya berbicara dengan organisasi
yang baru-baru ini menolak
yang baru-baru ini menolak
06:35
against putting a ball pit
in the break room
in the break room
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keputusan menaruh arena mandi bola
di ruang santai
di ruang santai
06:38
because that's how you retain millennials.
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karena itu cara membuat milenial betah.
06:41
We're 30, not three.
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Umur kita sudah 30, bukan lagi 3 tahun.
06:43
(Laughter)
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(tertawa)
06:44
And in fact, I know a young,
at the time, millennial,
at the time, millennial,
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Saya kenal milenial yang
pada saat itu masih muda,
pada saat itu masih muda,
06:49
who was told that if she wanted
people to take her seriously,
people to take her seriously,
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dia diberitahu kalau dia mau
dianggap serius oleh orang lain,
dianggap serius oleh orang lain,
06:53
just because she was a millennial,
she would have to do this --
she would have to do this --
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hanya karena dia gen milenial,
dia harus melakukan ini --
dia harus melakukan ini --
06:57
wear shoulder pads.
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pakai pelindung bahu.
06:59
Yes.
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Iya.
07:00
People younger than her and older than her
wouldn't take her seriously
wouldn't take her seriously
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Yang lebih muda atau tua daripada
dia tidak akan menyeriusi dia
dia tidak akan menyeriusi dia
07:03
unless she wore shoulder pads.
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kecuali kalau dia pakai pelindung bahu.
07:06
Straight-out-of-the-80s,
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Pelindung bahu era 80an
07:07
can't-even-buy-them-anywhere
shoulder pads.
shoulder pads.
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dan sudah tidak bisa dibeli di mana pun.
07:09
This young woman had two graduate degrees.
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Dia punya dua gelar pascasarjana.
07:13
This young woman was me.
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Wanita itu adalah saya.
07:16
And this is the best we came up with?
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Ini hal terbaik yang bisa kita pikirkan?
07:18
How to navigate the multigenerational
workplace ... is shoulder pads?
workplace ... is shoulder pads?
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Cara menjembatani perbedaan generasi
dalam pekerjaan ... pakai pelindung bahu?
dalam pekerjaan ... pakai pelindung bahu?
07:22
(Laughter)
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(tertawa)
07:24
So, this is also what I've learned
talking to organizations
talking to organizations
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Jadi, ini juga yang sudah saya pelajari
dari banyak organisasi
dari banyak organisasi
07:27
that employ a wide range
of people of various ages.
of people of various ages.
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yang memperkerjakan orang-orang
dari berbagai usia.
dari berbagai usia.
07:31
We are so much more similar
than we are different.
than we are different.
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Kita punya lebih banyak persamaan
daripada perbedaan.
daripada perbedaan.
07:34
And we're hearing this consistently.
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Dan kita sering dengar ini.
07:36
People want work that matters,
they want flexibility,
they want flexibility,
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Orang ingin pekerjaan yang penting,
fleksibilitas,
fleksibilitas,
07:39
they want support, they want appreciation,
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dukungan, apresiasi,
07:41
they want better coffee.
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dan kopi lebih enak.
07:42
But none of these things
are tied to a generation.
are tied to a generation.
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Tapi semua ini tidak dikaitkan
dengan generasi tertentu.
dengan generasi tertentu.
07:46
Now, sure, we see small differences
in what people want.
in what people want.
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Oke, kita melihat perbedaan kecil
dalam keinginan orang.
dalam keinginan orang.
07:49
We know 20-year-olds and 60-year-olds
go home and do different things.
go home and do different things.
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Kita tahu orang 20 tahun dan 60 tahun
melakukan hal berbeda di rumah.
melakukan hal berbeda di rumah.
07:52
They have different values.
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Nilai panutan mereka berbeda.
07:54
At least when it comes
to things happening outside of work.
to things happening outside of work.
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Setidaknya begitulah untuk
hal di luar pekerjaan.
hal di luar pekerjaan.
07:57
But I think what's happened
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Tapi menurut saya,
07:59
is that this focus
on generational cohorts,
on generational cohorts,
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yang terjadi adalah fokus
terhadap perbedaan generasi,
terhadap perbedaan generasi,
08:02
these groups of people,
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kelompok orang-orang ini,
08:03
has created a space where we just forgot
that people are people.
that people are people.
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telah menciptakan tempat di mana
kita lupa orang tetaplah orang.
kita lupa orang tetaplah orang.
08:09
And to know who they really are,
who we really work with,
who we really work with,
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Untuk mengenal mereka sebenarnya siapa,
dengan siapa kita bekerja,
dengan siapa kita bekerja,
08:12
we have to figure out
how to better navigate
how to better navigate
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kita harus mencari cara mengakomodir
08:14
this multigenerational workplace
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berbagai generasi ini
08:16
than ball pits.
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lebih dari sekadar bak mandi bola.
08:18
Call me one of those idealist millennials,
but I think we can get there.
but I think we can get there.
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Sebut saja saya milenial idealis,
tapi kita bisa mencapainya.
tapi kita bisa mencapainya.
08:21
And I don't think the idea
is too terribly difficult.
is too terribly difficult.
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Dan saya pikir konsepnya
tidak terlalu sulit.
tidak terlalu sulit.
08:25
What if we radically, simply, not easily,
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Bagaimana kalau kita secara sederhana
08:29
meet people where they are?
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menemui orang di mana mereka berada?
08:32
Individualize our approach.
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Buatlah pendekatan personal.
08:34
I've never met a generation.
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Saya jarang menemui generasi.
08:35
I've had a lot of conversations
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Saya sudah banyak berbincang
08:37
with people who happened to identify
with a specific generational cohort.
with a specific generational cohort.
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dengan orang-orang yang mengakui
mereka kelompok generasi tertentu.
mereka kelompok generasi tertentu.
08:41
I know that 80-year-olds text message
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2769
Saya kenal orang 80 tahun yang SMS-an
08:44
and 23-year-olds crochet blankets.
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dan orang 23 tahun yang merajut selimut.
08:46
None of these things are stereotypical
of that generation, right?
of that generation, right?
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Hal seperti itu tidak melulu milik
generasi tertentu, kan?
generasi tertentu, kan?
08:49
Nilofer Merchant --
she's a thought leader in innovation --
she's a thought leader in innovation --
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Nilofer Merchant -- dia adalah
pionir inovasi --
pionir inovasi --
08:52
she tells us we have to meet people
in their onlyness,
in their onlyness,
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Dia bilang kita harus menemui orang
dalam keunikan mereka,
dalam keunikan mereka,
08:55
that is, that spot in the world
where only we stand,
where only we stand,
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yaitu titik dalam dunia
yang hanya ada kita,
yang hanya ada kita,
08:58
as a function of our unique history,
our experiences and our hopes.
our experiences and our hopes.
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sebagai fungsi dari sejarah, pengalaman,
dan harapan unik kita.
dan harapan unik kita.
09:03
But this requires
flexibility and curiosity.
flexibility and curiosity.
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Tapi ini memerlukan rasa ingin tahu
dan pikiran terbuka.
dan pikiran terbuka.
09:06
And what happens when we meet
people in their onlyness,
people in their onlyness,
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Kalau kita menemui orang dalam
keunikan mereka,
keunikan mereka,
09:10
only the spot in the world
that they stand,
that they stand,
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di titik dunia yang hanya ada mereka,
09:12
we learn that that boomer who is just
acting "angry" at work all the time
acting "angry" at work all the time
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kita tahu boomer yang biasanya suka
"marah" terus saat bekerja
"marah" terus saat bekerja
09:17
is scared.
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sebenarnya ketakutan.
09:18
Because he's worked every day
since he was 16 years old,
since he was 16 years old,
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Karena dia sudah bekerja setiap hari
sejak usianya 16 tahun,
sejak usianya 16 tahun,
09:22
and on a Monday,
sooner than he can imagine,
sooner than he can imagine,
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dan suatu Senin, lebih cepat daripada
yang dia bayangkan,
yang dia bayangkan,
09:25
he'll never go to work again.
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dia tidak bisa bekerja lagi.
09:27
He's got plans.
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Dia punya rencana.
09:29
It's going to take like a week and a half
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Menyelesaikan semua tugas
rencana pensiun
rencana pensiun
09:31
to do all the things
on that retirement list.
on that retirement list.
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akan makan waktu 1,5 minggu untuknya.
09:33
But then what?
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Lalu apa?
09:35
What if we give a little bit of grace
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Bagaimana kalau kita sedikit lebih
09:36
to the person that might be
a little scared?
a little scared?
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berempati pada orang yang
mungkin takut?
mungkin takut?
09:40
Or that Generation X-er
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Atau generasi X itu
09:42
who has four drop-offs,
three kids, two hands,
three kids, two hands,
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yang punya 4 tempat tujuan, 3 anak,
dan 2 tangan,
dan 2 tangan,
09:46
and is just trying to keep
the wheels on the bus.
the wheels on the bus.
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dan hanya berusaha untuk
tetap bisa menyetir.
tetap bisa menyetir.
09:48
Sure, maybe she's a little aloof at work.
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Mungkin dia agak penyendiri di kantor.
09:50
Maybe she's a little independent,
maybe she's exhausted.
maybe she's exhausted.
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Mungkin dia mandiri atau kecapekan.
09:53
Or that millennial
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Atau milenial itu
09:54
who asks for a raise after two months
because they're "entitled?"
because they're "entitled?"
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yang minta kenaikan gaji setelah 2 bulan
karena mereka "manja?"
karena mereka "manja?"
09:58
Well, maybe it's because
that generation has more debt
that generation has more debt
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Mungkin itu karena hutang pinjaman
milenial setelah
milenial setelah
10:00
than any generation before them,
coming out of college,
coming out of college,
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lulus kuliah, lebih banyak daripada
generasi sebelumnya.
generasi sebelumnya.
10:03
and they just need the money
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dan mereka hanya butuh uang
10:06
to keep going, to pay rent.
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untuk tetap hidup dan punya rumah.
10:08
And suddenly, when you meet people
in their onlyness,
in their onlyness,
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Tiba-tiba, kalau Anda menemui orang
dalam keunikan mereka,
dalam keunikan mereka,
10:11
that spot in the world only they stand,
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titik yang hanya ada mereka,
10:13
we're not talking
about a generation anymore.
about a generation anymore.
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kita tidak lagi bicara soal generasi.
10:15
We're talking about Jim or Jen or Candice.
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Kita bicara tentang Jim, Jen,
atau Candice.
atau Candice.
10:19
And so here's my challenge to us.
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Ini tantangan saya untuk kalian.
10:21
Pick a person, just one,
and explore their onlyness.
and explore their onlyness.
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Pilih satu orang saja, dan jelajahi
keunikan mereka.
keunikan mereka.
10:25
And then learn.
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Lalu pelajari itu.
10:26
And then in the moments
where it's appropriate, teach.
where it's appropriate, teach.
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Dan saat yang tepat tiba,
ajari diri kalian sendiri.
ajari diri kalian sendiri.
10:29
And figure out what they bring to work
that no one else can bring to work,
that no one else can bring to work,
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Cari tahu apa yang hanya mereka
bisa bawa ke tempat kerja,
bisa bawa ke tempat kerja,
10:33
because that's what makes work richer.
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yang membuat kerja lebih bermakna.
10:34
And then do it again.
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Lalu lakukan lagi.
10:36
And do it again.
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Dan lagi.
10:37
And then some day, we're not
working with generations anymore.
working with generations anymore.
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Lalu, suatu hari, kita tidak
bekerja dengan generasi lagi.
bekerja dengan generasi lagi.
10:40
We're working with people.
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Kita bekerja dengan orang.
10:42
And so to really understand the beauty
of the multigenerational workplace,
of the multigenerational workplace,
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Jadi, untuk memahami keindahan
lingkungan kerja multigenerasi,
lingkungan kerja multigenerasi,
10:45
I think we just have to meet
people where they are.
people where they are.
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Saya pikir kita harus melihat
orang lain apa adanya.
orang lain apa adanya.
10:48
And that doesn't require
that we unpack and live there with them.
that we unpack and live there with them.
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Kita tidak perlu pindah dan tinggal
bersama mereka.
bersama mereka.
10:52
But we might find, at least on occasion,
it's a beautiful place to visit.
it's a beautiful place to visit.
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Terkadang, kita akan menemukan,
keindahan dalam keunikan mereka.
keindahan dalam keunikan mereka.
10:56
And so I think there's just no need
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Karena itu, saya pikir tidak perlulah
10:58
to argue about which generation
is the most angry
is the most angry
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berdebat tentang generasi mana yang
paling suka marah,
paling suka marah,
11:01
or the most entitled
or the most so obsessed with food.
or the most so obsessed with food.
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paling manja, atau paling terobsesi
dengan makanan.
dengan makanan.
11:04
We all come to the classroom,
to work, back to our homes,
to work, back to our homes,
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Kita masuk ke kelas, kantor, lalu pulang
11:07
a little bit tired and a little bit
tattered sometimes.
tattered sometimes.
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terkadang dalam keadaan sedikit
lelah dan kacau.
lelah dan kacau.
11:11
Maybe let's just do our best
to humbly meet people where they are,
to humbly meet people where they are,
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Mari kita berusaha mengenal
keunikan orang dengan rendah hati,
keunikan orang dengan rendah hati,
11:14
how they show up that day,
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dan kondisi mereka pada hari itu,
11:15
generation and all.
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terlepas dari generasi.
11:17
And in those moments
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Dan pada saat itulah
11:18
where it can feel a little bit
like intergenerational warfare,
like intergenerational warfare,
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rasanya mungkin sedikit seperti
perang antargenerasi,
perang antargenerasi,
11:22
I think we can at least all agree
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saya pikir kita semua setidaknya
bisa sepakat
bisa sepakat
11:25
that shoulder pads aren't the solution.
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bahwa pelindung bahu bukanlah solusinya.
11:27
(Laughter)
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(tertawa)
11:29
Thank you.
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Terima kasih.
11:30
(Applause)
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(tepuk tangan)
ABOUT THE SPEAKER
Leah Georges - Social psychologistLeah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace.
Why you should listen
Leah Georges, Ph.D., M.L.S., approaches most questions as if they are 50 percent math problem and 50 percent art project. Her training at the intersection of social psychology and law taught her that facts are rarely altogether factual, answers are seldom black and white, and the most fascinating explanations happen in that gray area in between. It's a mess in there, but it's worth it.
Georges is an assistant professor in Creighton University's doctoral program in interdisciplinary leadership, where she challenges herself and her students to explore complex, real-world problems and create data-driven and interesting solutions. As a leadership and research methods professor, Georges has been recognized as an award-winning educator and advisor by her students and peers.
Leah Georges | Speaker | TED.com