TEDxCreightonU
Leah Georges: How generational stereotypes hold us back at work
莉雅 ‧ 喬治斯: 刻板的世代印象何以讓我們在職場上裹足不前
Filmed:
Readability: 3.7
2,158,242 views
沉默的世代、嬰兒潮世代、X 世代、千禧世代、Z 世代——全都在職場上。我們對彼此的刻板印象何以讓我們無法把工作與溝通做得更好？社會心理學家莉雅 ‧ 喬治斯告訴我們，我們之間其實大同小異。她也提供了有用的策略，讓我們能夠得心應手地處理現今多世代共處的職場。
Leah Georges - Social psychologist
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Double-click the English transcript below to play the video.
00:12
So, for the first time
in America's modern history,
in America's modern history,
0
579
2381
這是美國現代史上第一次，
00:14
we have five generations
interacting at work.
interacting at work.
1
2984
2571
有五個世代的人在職場上互動。
00:17
The veterans, born between 1922 and 1943,
2
5579
3587
1922 年到 1943 年間出生的老手，
00:21
are known as the Greatest Generation,
the matures, the silents.
the matures, the silents.
3
9190
3935
即我們熟知的最偉大世代，
是成熟、沉默的一群人。
是成熟、沉默的一群人。
00:25
They're known for their self-sacrifice,
4
13149
2277
自我犧牲是他們的特色，
00:27
respect for authority
and work as its own reward.
and work as its own reward.
5
15450
3334
尊重權威並認為工作本身就是報酬。
00:31
The boomers came shortly after,
born between 1944 and 1960.
born between 1944 and 1960.
6
19141
5416
緊接著是 1944 年到
1960 年在嬰兒潮世代出生的人。
1960 年在嬰兒潮世代出生的人。
00:37
This is a generation
characterized by hard work.
characterized by hard work.
7
25002
2636
這個世代的特色是辛勤工作。
00:39
In fact, we can thank this generation
for the term "workaholic."
for the term "workaholic."
8
27662
3244
事實上，就是因為這個世代
才出現了「工作狂」一詞。
才出現了「工作狂」一詞。
00:43
They appreciate competition,
they love effective communication.
they love effective communication.
9
31795
3901
他們珍惜競爭，熱愛有效的溝通。
00:47
And they're thinking towards retirement,
if they haven't retired already.
if they haven't retired already.
10
35720
3658
他們不是已經退休就是正考慮退休。
00:52
Generation X is known
as the lost generation
as the lost generation
11
40402
3070
X 世代被認為是失落的一代，
00:55
the latchkey generation,
born between 1961 and 1980.
born between 1961 and 1980.
12
43496
4248
鑰匙兒童世代，在 1961 年
到 1980 年間出生。
到 1980 年間出生。
00:59
This is the smallest generation,
13
47768
1874
這是最小的一個世代，
01:01
sandwiched between boomers
and the big millennials.
and the big millennials.
14
49666
3260
夾在嬰兒潮世代
和宏大的千禧世代之間，
和宏大的千禧世代之間，
01:04
More parents were divorced
in this generation
in this generation
15
52950
2103
和先前的世代相比，
這個世代有更多父母離婚。
這個世代有更多父母離婚。
01:07
than any generation prior.
16
55077
1944
01:09
They also were the first generation
to tell us about work-life balance,
to tell us about work-life balance,
17
57045
3889
他們也是第一個告訴我們
要取得工作和生活平衡的世代，
要取得工作和生活平衡的世代，
01:12
and the first to really
ask for that in the workplace.
ask for that in the workplace.
18
60958
3064
也是第一個在職場
要求這種平衡的世代。
要求這種平衡的世代。
01:16
And then millennials -- you know,
the everybody-gets-a-ribbon generation --
the everybody-gets-a-ribbon generation --
19
64647
3604
接著，千禧世代──
諸位熟知的人人有獎世代──
諸位熟知的人人有獎世代──
01:20
born between 1981 and 2000.
20
68275
2675
生於 1981 年到 2000 年間，
01:22
Never knew a time where technology
wasn't present in the home.
wasn't present in the home.
21
70974
3448
從不知道家裡沒科技的世代。
01:26
They're incredibly pragmatic,
they're hopeful and they're determined.
they're hopeful and they're determined.
22
74831
3263
他們非常務實、懷抱希望且很有決心，
01:30
They think they're going
to change the world,
to change the world,
23
78118
2118
認為他們會改變世界，
事實上我相信他們會做到。
01:32
in fact, I believe they're going to do it.
24
80260
2015
他們有時可能有點理想化，
01:34
They might be a little bit
idealistic sometimes,
idealistic sometimes,
25
82299
2397
01:36
but in just the last several years,
26
84720
2028
但在過去幾年間，
01:38
we've seen millennials
overtake Generation X
overtake Generation X
27
86772
2829
我們看到了千禧世代取代 X 世代，
01:41
to be the most represented
generation in the workforce.
generation in the workforce.
28
89625
2857
成為職場中最具代表性的世代。
01:44
In fact, more than one in three people
in the United States labor force
in the United States labor force
29
92506
4092
事實上，在美國的勞動人口中，
有超過三分之一的人屬於千禧世代。
01:48
is a millennial.
30
96622
1150
01:50
And soon to join us there,
Generation Z, born since 2000,
Generation Z, born since 2000,
31
98145
3746
很快接著加入我們的，
是 2000 年後出生的 Z 世代，
是 2000 年後出生的 Z 世代，
01:53
our high school interns
or soon to be high school graduates.
or soon to be high school graduates.
32
101915
3362
我們的高中實習生，
或是即將從高中畢業的學生。
或是即將從高中畢業的學生。
01:57
Now, if you open any internet browser,
33
105688
2215
如果你現在打開任何網路瀏覽器，
去看亞馬遜網站，
去看亞馬遜網站，
01:59
look at Amazon,
34
107927
1198
02:01
search any of your favorite
search engines,
search engines,
35
109149
2317
用你最喜歡的搜尋引擎來搜尋，
02:03
you might assume there's a literal war
in the workplace, right?
in the workplace, right?
36
111490
3674
你可能會以為在職場上
真的有戰爭發生，對吧？
真的有戰爭發生，對吧？
02:07
We see blog topics like
37
115188
1665
會看到這種網誌標題：
02:08
"Seventeen reasons why millennials
are the worst generation."
are the worst generation."
38
116877
3327
「十七個千禧世代是
最糟糕世代的理由。」
最糟糕世代的理由。」
02:12
And "Why baby boomers
have ruined it for everybody."
have ruined it for everybody."
39
120228
2563
以及「為什麼嬰兒潮世代
搞砸了大家的一切。」
搞砸了大家的一切。」
02:14
Or "Bridging the great
generational divide."
generational divide."
40
122815
2286
或「彌補巨大的世代分裂。」
02:17
It's like turning into this
"West Side Story,"
"West Side Story,"
41
125125
2158
這就像是進入了《西城故事》，
02:19
like, boomers come in one door,
42
127307
1493
嬰兒潮世代從一扇門進來，
千禧世代從另一扇門進來大廳，
千禧世代從另一扇門進來大廳，
02:20
millennials come in
another door, the lobby,
another door, the lobby,
43
128824
2087
他們整天周而復始地
相互吵架、抱怨、回家，
相互吵架、抱怨、回家，
02:22
they just fight with each other all day,
complain, go home, do the same,
complain, go home, do the same,
44
130935
3413
再回來工作，對吧？
02:26
come back to work, right?
45
134372
1200
02:28
Well, so what if I told you
these generations may not exist?
these generations may not exist?
46
136157
5566
如果我告訴各位這些所謂的
世代可能並不存在呢？
世代可能並不存在呢？
02:34
I've been spending some time
thinking about this and researching this,
thinking about this and researching this,
47
142406
3310
我花了不少時間思考和研究這件事，
02:37
and fellow researchers and I
aren't exactly sure
aren't exactly sure
48
145740
2293
我和其他的研究夥伴不能十分肯定
02:40
that these generations are real.
49
148057
2134
這些世代是真實的。
02:42
And in fact, if we can agree
that these groups even exist,
that these groups even exist,
50
150702
3362
事實上，就算我們認同
有這些族群的存在，
有這些族群的存在，
02:46
we certainly don't agree
who belongs in them.
who belongs in them.
51
154088
2854
我們肯定還是不認同
誰應該屬於這些族群。
誰應該屬於這些族群。
02:49
And they span something like 20 years.
52
157468
2707
這些世代跨越大約二十年。
02:52
So at whatever point in history,
53
160199
1688
所以，不管在歷史上的哪個時間點，
02:53
a one-year-old and a 20-year-old
are said to share the same value system,
are said to share the same value system,
54
161911
4182
一個一歲的人和二十歲的人
都被認為具有相同的價值系統、
都被認為具有相同的價值系統、
02:58
to want the same things at work,
55
166117
2159
在工作上追求同樣的東西、
03:00
to have the same stereotypes
working for and against them.
working for and against them.
56
168300
3833
都有符合或不符合他們的刻板印象。
03:04
And in fact, different areas of the world
define these generations differently.
define these generations differently.
57
172157
3730
事實上，世界上不同地區
也對這些世代有不同的定義。
也對這些世代有不同的定義。
所以我們甚至無法比較
世界各地不同的世代。
世界各地不同的世代。
03:07
So we can't even compare generations
across various areas of the world.
across various areas of the world.
58
175911
4142
03:12
And these stereotypes
about each generation
about each generation
59
180077
2017
這些對各世代的刻板印象，
03:14
have, in a lot of ways,
created this self-fulfilling prophecy,
created this self-fulfilling prophecy,
60
182118
3308
在許多面向都創造出了
自我暗示的結果，
自我暗示的結果，
03:17
that people begin to act
as if they're part of that generation
as if they're part of that generation
61
185450
3246
大家開始做出
應該屬於那個世代的行為，
應該屬於那個世代的行為，
03:20
because we've said out loud
that generation is real.
that generation is real.
62
188720
2992
只因為我們大肆宣揚說
那個世代是真的。
那個世代是真的。
03:23
I'm not so sure that it is.
63
191736
1547
我不太確定它是真的。
事實上，「世代」這個想法，
03:25
And in fact, this idea of generations
64
193307
2329
03:27
has become deeply embedded
in United States culture.
in United States culture.
65
195660
3124
已經深植在美國文化中。
03:30
When we talk generations,
66
198808
1429
當我們談論世代時，
03:32
people know exactly
what we're talking about.
what we're talking about.
67
200261
2729
大家都知道我們講的是什麼。
03:35
In fact, people have
a lot of thoughts and feelings
a lot of thoughts and feelings
68
203014
2518
事實上，大家對於每個世代
都有很多見解和感受。
都有很多見解和感受。
03:37
about each of these generations.
69
205556
1539
我怎麼會知道？
03:39
And I'll tell you how I know this.
70
207119
1649
我做的是每個熱血的美國人
03:40
I did the thing
71
208792
1159
03:41
that every red-blooded American
and pre-tenure academic does
and pre-tenure academic does
72
209975
2935
和獲得終身職之前的學者
遇到問題時都會做的事。
遇到問題時都會做的事。
03:44
when they have a question.
73
212934
1246
我用 Google 找資料。
03:46
I Googled some stuff.
74
214204
1206
03:47
And this is what I learned.
75
215434
2318
我的發現如下：
03:49
Google is based on algorithms,
76
217776
1699
Google 是以演算法為基礎，
03:51
and they provide you
with commonly searched terms,
with commonly searched terms,
77
219499
2419
他們會提供你常用的搜尋關鍵字
或是建議的連結，
或是建議的連結，
03:53
or suggested hits, based
on what other people are searching
on what other people are searching
78
221942
2857
依據的是其他使用者
針對同樣主題所做的搜尋。
針對同樣主題所做的搜尋。
03:56
surrounding the same topic.
79
224823
1318
這讓我能夠了解大家
對於每一個世代的想法。
對於每一個世代的想法。
03:58
And it gave me a really good sense
of what people think
of what people think
80
226165
2579
04:00
about each of these generations.
81
228768
1531
來看看吧。
04:02
Take a look.
82
230323
1230
04:03
I learned that baby boomers
are conservative,
are conservative,
83
231577
3347
我發現嬰兒潮世代是保守的，
04:06
that Americans think they're stupid.
84
234948
1849
美國人認為他們很笨。
04:08
The worst generation, they're angry,
85
236821
1819
最糟糕的世代，他們很憤怒，
04:10
apparently they're racist
and they're so important.
and they're so important.
86
238664
3336
很顯然他們也是種族主義者，
且他們是如此地重要。
且他們是如此地重要。
04:14
Looking at Generation X,
87
242512
1867
看看 X 世代，
04:16
I learned Generation X is a cynical group,
88
244403
2468
我發現 X 世代是憤世嫉俗的族群，
04:18
they're angry,
89
246895
1508
他們很憤怒，
04:20
they're known as the lost
generation -- we know this;
generation -- we know this;
90
248427
2488
他們是所謂失落的世代
我們知道這一點；
我們知道這一點；
04:22
they're the smallest generation.
91
250939
1870
他們是最小的世代。
04:24
Apparently, they're stupid too.
92
252833
1592
很顯然，他們也很笨。
04:26
(Laughter)
93
254449
1001
（笑聲）
04:27
And mostly, they're frustrated
with baby boomers.
with baby boomers.
94
255474
2587
而且通常對嬰兒潮世代感到灰心。
04:30
Alright, millennials,
this is what I learned about us.
this is what I learned about us.
95
258664
2532
好，千禧世代，這是
我所發現關於我們的資訊。
我所發現關於我們的資訊。
04:33
So, we're obsessed with food.
96
261220
1444
我們很迷戀食物。
04:34
(Laughter)
97
262688
1802
（笑聲）
04:37
We're also stupid, ah!
98
265339
2754
我們也很笨啊！
04:40
We're lazy, we're sensitive, we're fired,
99
268117
2428
我們很懶惰、很敏感，
我們被開除了，
我們被開除了，
04:42
we're also hated,
and we think we're important.
and we think we're important.
100
270569
2201
我們惹人反感，自認重要。
04:44
And perhaps the most terrifying
search result on the internet --
search result on the internet --
101
272794
3188
網路上最嚇人的搜尋結果可能是──
04:48
Generation Z is screwed.
102
276006
2246
Z 世代沒救了。
04:50
(Laughter)
103
278276
3150
（笑聲）
04:53
OK, so, for five years,
I've been talking to leaders and followers
I've been talking to leaders and followers
104
281450
4671
好，所以，五年來，
我一直在和各種組織的
領導人和追隨者談話，
領導人和追隨者談話，
04:58
across a wide variety of organizations.
105
286145
2495
05:00
And this is what I've come to realize.
106
288664
2294
以下是我漸漸了解到的事實。
05:02
Generations haven't become
part of the conversation --
part of the conversation --
107
290982
2595
世代並沒有變成對談的一部分──
05:05
generations have become
the conversation at work.
the conversation at work.
108
293601
3752
世代已經變成了工作時的談話議題。
05:09
What I've learned
109
297377
1150
我發現我們運作在
05:10
is that we're working under the assumption
that those Google results are true.
that those Google results are true.
110
298551
4073
假設 Google 搜尋結果為真的前提下。
05:15
And so, what I think
is that organizations are now desperate
is that organizations are now desperate
111
303735
5040
所以，我認為組織目前非常迫切
05:20
to figure out how to "manage"
the multigenerational workplace.
the multigenerational workplace.
112
308799
3794
想要找出如何「管理」
多世代共處的工作環境。
多世代共處的工作環境。
05:24
"Manage" it.
113
312617
1349
「管理」它。
05:25
We manage all sorts of things.
114
313990
1793
我們會管理各式各樣的東西。
05:27
We're preparing for this
wave of millennials to come to work.
wave of millennials to come to work.
115
315807
3405
我們做好準備，
等著這波千禧世代進入職場。
等著這波千禧世代進入職場。
05:31
So we prepare for hurricanes, right?
116
319236
2182
我們會為颶風做準備，對吧？
05:33
We prepare to take the MCAT,
we prepare for natural disasters.
we prepare for natural disasters.
117
321442
3278
我們會為醫學院入學考做準備，
我們會為天然災難做準備。
我們會為天然災難做準備。
05:36
Why are we preparing
for 23-year-olds to come to work?
for 23-year-olds to come to work?
118
324744
2730
我們為什麼要為二十三歲的人
進入職場做準備？
進入職場做準備？
05:39
(Laughter)
119
327498
1095
（笑聲）
05:40
I've talked to these organizations,
120
328617
1703
我和這些組織談過，
05:42
and I've heard amazing things
that they're doing
that they're doing
121
330344
2607
我聽過它們非常驚人的作為，
05:44
to create a workspace
for everybody to get along
for everybody to get along
122
332975
2732
只為了要創造一個大家
都能和睦相處的工作環境，
都能和睦相處的工作環境，
05:47
and to have autonomy
and to feel like they're thriving.
and to feel like they're thriving.
123
335731
3314
大家能夠有自主權
且覺得自己有所成長。
且覺得自己有所成長。
05:51
But I've also heard some
really incredibly harebrained ideas
really incredibly harebrained ideas
124
339069
2874
但我也聽過一些關於如何處理好
05:53
about how to navigate
the multigenerational workplace.
the multigenerational workplace.
125
341967
2539
多世代共處職場的輕率點子。
準備好了嗎？
05:56
Are you ready?
126
344530
1151
以下是我所看到的。
05:57
This is what I saw.
127
345705
1165
我拜訪了一間組織，
05:58
I visited an organization,
128
346894
1253
06:00
and they adopted this idea
that if you can see it, you can be it.
that if you can see it, you can be it.
129
348181
4063
他們採納一個想法：
如果看得到，就辦得到。
06:04
A really important concept.
130
352268
1873
一個很重要的觀念。
但，我想他們搞砸了。
06:06
But I think they blew it.
131
354165
1341
06:07
The put pictures on the walls
of the ideal multigenerational workplace,
of the ideal multigenerational workplace,
132
355530
3873
他們在牆上掛的照片
呈現多世代共處的理想工作環境，
06:11
because if you can see it, you can be it.
133
359427
2733
因為如果看得到，就辦得到。
06:14
(Laughter)
134
362767
2850
（笑聲）
06:17
Or like this one.
135
365641
1158
或像這張照片。
06:18
(Laughter)
136
366823
2143
（笑聲）
06:21
Like, I don't even want to work here.
137
369528
1921
我根本不想在這裡工作。
06:23
(Laughter)
138
371473
1025
（笑聲）
06:24
You don't get to wear
color here, apparently,
color here, apparently,
139
372522
3174
很顯然，你還不能
穿著五顏六色的衣服，
穿著五顏六色的衣服，
06:27
and HR seriously has problems
with people jumping in heels,
with people jumping in heels,
140
375720
2802
且人資部門真的很不喜歡
他們穿著高跟鞋跳躍，
他們穿著高跟鞋跳躍，
06:30
I promise you that, OK?
141
378546
1558
我跟各位打包票，好嗎？
06:32
I talked to an organization
who recently decided
who recently decided
142
380553
2937
我也和另一間組織談過，
他們在近期決定
他們在近期決定
06:35
against putting a ball pit
in the break room
in the break room
143
383514
2691
反對在休息室裡面放置球池，
06:38
because that's how you retain millennials.
144
386229
2600
因為那是留住千禧世代的方式。
06:41
We're 30, not three.
145
389307
2072
我們是三十歲，不是三歲。
06:43
(Laughter)
146
391403
1365
（笑聲）
06:44
And in fact, I know a young,
at the time, millennial,
at the time, millennial,
147
392792
4666
事實上，當時我還認識一位
千禧世代的年輕人，
千禧世代的年輕人，
06:49
who was told that if she wanted
people to take her seriously,
people to take her seriously,
148
397482
4071
她被告知，如果想被當回事——
06:53
just because she was a millennial,
she would have to do this --
she would have to do this --
149
401577
3492
只因為她是千禧世代——
她就必須要做一件事：
06:57
wear shoulder pads.
150
405093
1660
用墊肩。
06:59
Yes.
151
407244
1151
沒錯。
比她年輕和比她年長的人
都不會把她當一回事，
都不會把她當一回事，
07:00
People younger than her and older than her
wouldn't take her seriously
wouldn't take her seriously
152
408419
3428
07:03
unless she wore shoulder pads.
153
411871
2278
除非她有用墊肩。
07:06
Straight-out-of-the-80s,
154
414173
1150
直接來自八十年代，
在任何地方都買不到的墊肩。
在任何地方都買不到的墊肩。
07:07
can't-even-buy-them-anywhere
shoulder pads.
shoulder pads.
155
415347
2579
07:09
This young woman had two graduate degrees.
156
417950
2800
這位年輕女子有兩個研究生學位。
07:13
This young woman was me.
157
421117
1600
這位年輕女子就是我。
07:16
And this is the best we came up with?
158
424268
2262
這就是我們能想出的最好辦法嗎？
07:18
How to navigate the multigenerational
workplace ... is shoulder pads?
workplace ... is shoulder pads?
159
426554
4158
如何好好處理多世代共處的
工作環境……是用墊肩？
工作環境……是用墊肩？
07:22
(Laughter)
160
430736
1825
（笑聲）
07:24
So, this is also what I've learned
talking to organizations
talking to organizations
161
432585
3080
我和僱用各種年齡工作者的
組織談過之後，
組織談過之後，
07:27
that employ a wide range
of people of various ages.
of people of various ages.
162
435689
3475
學到的也是這些。
07:31
We are so much more similar
than we are different.
than we are different.
163
439498
2669
我們的相似處遠比相異處要多。
07:34
And we're hearing this consistently.
164
442191
2420
我們常常聽到這些。
07:36
People want work that matters,
they want flexibility,
they want flexibility,
165
444635
2738
大家想要做有意義的工作，
他們想要能靈活運用，
他們想要能靈活運用，
07:39
they want support, they want appreciation,
166
447397
2008
他們想要支持，想要被賞識，
想要更好的咖啡。
想要更好的咖啡。
07:41
they want better coffee.
167
449429
1166
07:42
But none of these things
are tied to a generation.
are tied to a generation.
168
450619
3410
但這些都和世代無關。
07:46
Now, sure, we see small differences
in what people want.
in what people want.
169
454053
3016
當然，大家所想要的
會有些微的不同。
會有些微的不同。
07:49
We know 20-year-olds and 60-year-olds
go home and do different things.
go home and do different things.
170
457093
3602
我們知道二十歲的人和六十歲的人，
回家之後會做不一樣的事。
回家之後會做不一樣的事。
07:52
They have different values.
171
460719
1516
他們有不同的價值觀。
07:54
At least when it comes
to things happening outside of work.
to things happening outside of work.
172
462259
3054
至少，對工作以外的事情是如此。
07:57
But I think what's happened
173
465854
1536
但，我認為
07:59
is that this focus
on generational cohorts,
on generational cohorts,
174
467414
2639
太過聚焦於世代的族群、
這些不同的族群，
這些不同的族群，
08:02
these groups of people,
175
470077
1349
08:03
has created a space where we just forgot
that people are people.
that people are people.
176
471450
4421
已經讓我們忘了：人其實還是人。
08:09
And to know who they really are,
who we really work with,
who we really work with,
177
477061
3209
若要知道他們的本質、
我們和什麼人共事，
我們和什麼人共事，
08:12
we have to figure out
how to better navigate
how to better navigate
178
480294
2064
我們就得要想辦法更妥善處理
多世代共處的工作環境，
多世代共處的工作環境，
08:14
this multigenerational workplace
179
482382
1603
08:16
than ball pits.
180
484009
1597
而不是處置球池這麼簡單。
08:18
Call me one of those idealist millennials,
but I think we can get there.
but I think we can get there.
181
486437
3394
說我是理想化的千禧世代也罷，
但我認為我們可以做到。
但我認為我們可以做到。
08:21
And I don't think the idea
is too terribly difficult.
is too terribly difficult.
182
489855
3600
我不認為這個想法也會窒礙難行。
08:25
What if we radically, simply, not easily,
183
493879
4095
如果我們能單純地，但不輕易地，
08:29
meet people where they are?
184
497998
1800
從根本上去了解每個人呢？
08:32
Individualize our approach.
185
500482
1500
將我們的方法個人化，
08:34
I've never met a generation.
186
502006
1531
我未曾認識某個世代。
08:35
I've had a lot of conversations
187
503561
1524
我與那些正好和某特定世代
產生共鳴的人們，
產生共鳴的人們，
08:37
with people who happened to identify
with a specific generational cohort.
with a specific generational cohort.
188
505109
3666
有很多的對談。
08:41
I know that 80-year-olds text message
189
509538
2769
我知道八十歲的人也會傳文字訊息，
08:44
and 23-year-olds crochet blankets.
190
512331
2111
二十三歲的人也會編織毛毯。
08:46
None of these things are stereotypical
of that generation, right?
of that generation, right?
191
514466
3467
這些事都不符合他們
那個世代的刻板印象，對吧？
那個世代的刻板印象，對吧？
08:49
Nilofer Merchant --
she's a thought leader in innovation --
she's a thought leader in innovation --
192
517957
2811
尼洛費爾 ‧ 梅尚，
她是創新的思想領袖。
她是創新的思想領袖。
08:52
she tells us we have to meet people
in their onlyness,
in their onlyness,
193
520792
3117
她告訴我們，我們必須
認識每個人獨一無二的真我，
認識每個人獨一無二的真我，
08:55
that is, that spot in the world
where only we stand,
where only we stand,
194
523933
2739
也就是，每個人在世上的獨特性，
08:58
as a function of our unique history,
our experiences and our hopes.
our experiences and our hopes.
195
526696
4401
是我們獨有的歷史、經歷
和希望所累積形成的。
和希望所累積形成的。
09:03
But this requires
flexibility and curiosity.
flexibility and curiosity.
196
531887
2629
但這需要寬容和好奇心。
09:06
And what happens when we meet
people in their onlyness,
people in their onlyness,
197
534540
3540
如果我們了解到每個人
是獨一無二的個體，
是獨一無二的個體，
09:10
only the spot in the world
that they stand,
that they stand,
198
538104
2158
是世上絕無僅有的唯一，
09:12
we learn that that boomer who is just
acting "angry" at work all the time
acting "angry" at work all the time
199
540286
4926
我們就會了解到那位在工作時
總是表現「憤怒」的嬰兒潮世代，
總是表現「憤怒」的嬰兒潮世代，
09:17
is scared.
200
545236
1611
其實只是害怕了。
09:18
Because he's worked every day
since he was 16 years old,
since he was 16 years old,
201
546871
4079
因為他從十六歲開始就天天工作，
09:22
and on a Monday,
sooner than he can imagine,
sooner than he can imagine,
202
550974
2794
在某個星期一，
來得比他想像得還早，
來得比他想像得還早，
09:25
he'll never go to work again.
203
553792
1745
他將永遠無法再去工作。
09:27
He's got plans.
204
555895
1166
他有計畫。
09:29
It's going to take like a week and a half
205
557085
1976
要花上一週半的時間，
09:31
to do all the things
on that retirement list.
on that retirement list.
206
559085
2277
才能把那張退休清單上的
所有事項都做完。
所有事項都做完。
09:33
But then what?
207
561736
1349
但，接下來呢？
09:35
What if we give a little bit of grace
208
563109
1809
若我們對那位可能有點害怕的人
多一點通情達理，如何？
多一點通情達理，如何？
09:36
to the person that might be
a little scared?
a little scared?
209
564942
2082
09:40
Or that Generation X-er
210
568175
2270
或是那位 X 世代的人，
09:42
who has four drop-offs,
three kids, two hands,
three kids, two hands,
211
570469
3690
他有四個停靠站、
三個孩子、兩隻手，
三個孩子、兩隻手，
09:46
and is just trying to keep
the wheels on the bus.
the wheels on the bus.
212
574183
2291
只是在試圖把車開好。
09:48
Sure, maybe she's a little aloof at work.
213
576498
2031
當然，也許她在工作上
是有一點冷漠。
是有一點冷漠。
09:50
Maybe she's a little independent,
maybe she's exhausted.
maybe she's exhausted.
214
578553
2698
也許她有一點獨立，也許她累壞了。
09:53
Or that millennial
215
581577
1278
或那位千禧世代的人，
09:54
who asks for a raise after two months
because they're "entitled?"
because they're "entitled?"
216
582879
3492
在兩個月後要求加薪，
因為這是他們「應得」的？
因為這是他們「應得」的？
09:58
Well, maybe it's because
that generation has more debt
that generation has more debt
217
586395
2564
也許是因為那個世代
在離開大學之後所背負的債務，
在離開大學之後所背負的債務，
10:00
than any generation before them,
coming out of college,
coming out of college,
218
588983
2880
比先前的任何世代都還要多，
10:03
and they just need the money
219
591887
2373
他們真的需要錢
10:06
to keep going, to pay rent.
220
594284
1800
才能繼續走下去，付房租。
10:08
And suddenly, when you meet people
in their onlyness,
in their onlyness,
221
596847
2842
突然間，當你把每個人
都視為獨一無二的個體，
都視為獨一無二的個體，
10:11
that spot in the world only they stand,
222
599713
1873
世界上只有一個他們，
我們所談論的就不再是所謂的世代了。
10:13
we're not talking
about a generation anymore.
about a generation anymore.
223
601610
2102
我們在談的是吉姆、珍或是坎狄絲。
10:15
We're talking about Jim or Jen or Candice.
224
603736
3164
10:19
And so here's my challenge to us.
225
607760
1733
所以，以下是給我們的挑戰。
10:21
Pick a person, just one,
and explore their onlyness.
and explore their onlyness.
226
609855
3488
挑一個人，一個就好，
去探索他的獨特性。
去探索他的獨特性。
10:25
And then learn.
227
613744
1151
接著，去了解、學習。
接著，在適當的時刻去教導。
接著，在適當的時刻去教導。
10:26
And then in the moments
where it's appropriate, teach.
where it's appropriate, teach.
228
614919
2531
想想有什麼是別人沒有，
只有這個人才能帶到工作上的？
只有這個人才能帶到工作上的？
10:29
And figure out what they bring to work
that no one else can bring to work,
that no one else can bring to work,
229
617474
3515
因為那樣能讓工作更豐富。
10:33
because that's what makes work richer.
230
621013
1858
10:34
And then do it again.
231
622895
1401
接著，再做一次。
然後再做一次。
10:36
And do it again.
232
624320
1176
有一天，我們就不再是
和所謂的世代一起工作了。
和所謂的世代一起工作了。
10:37
And then some day, we're not
working with generations anymore.
working with generations anymore.
233
625520
2921
我們是和人一起工作。
10:40
We're working with people.
234
628465
1683
10:42
And so to really understand the beauty
of the multigenerational workplace,
of the multigenerational workplace,
235
630172
3492
所以要真正了解多世代職場的美好，
10:45
I think we just have to meet
people where they are.
people where they are.
236
633688
2691
我想，我們只需要認識人們的真我。
10:48
And that doesn't require
that we unpack and live there with them.
that we unpack and live there with them.
237
636403
3833
那並不表示我們就得
和他們生活在一起。
和他們生活在一起。
10:52
But we might find, at least on occasion,
it's a beautiful place to visit.
it's a beautiful place to visit.
238
640260
3483
但至少我們偶爾會發現一些美景。
10:56
And so I think there's just no need
239
644331
2255
所以我認為沒有必要
10:58
to argue about which generation
is the most angry
is the most angry
240
646610
2776
去爭論哪個世代最憤怒，
11:01
or the most entitled
or the most so obsessed with food.
or the most so obsessed with food.
241
649410
2994
最應得，或最迷戀食物。
11:04
We all come to the classroom,
to work, back to our homes,
to work, back to our homes,
242
652966
2944
我們都要上課、工作、回家，
11:07
a little bit tired and a little bit
tattered sometimes.
tattered sometimes.
243
655934
2752
有時有點累了，有點衣衫襤褸。
11:11
Maybe let's just do our best
to humbly meet people where they are,
to humbly meet people where they are,
244
659093
3109
也許我們盡力謙遜地認識人們的真我，
11:14
how they show up that day,
245
662226
1637
他們那天看起來如何，
每個世代、每個人。
每個世代、每個人。
11:15
generation and all.
246
663887
1267
11:17
And in those moments
247
665665
1150
有些時候，
11:18
where it can feel a little bit
like intergenerational warfare,
like intergenerational warfare,
248
666839
3746
會感覺有點像是世代間的戰爭，
11:22
I think we can at least all agree
249
670609
2661
我想，至少我們都認同一件事，
11:25
that shoulder pads aren't the solution.
250
673294
2238
墊肩絕不是解決方案。
11:27
(Laughter)
251
675556
1539
（笑聲）
11:29
Thank you.
252
677119
1159
謝謝。
11:30
(Applause)
253
678302
3729
（掌聲）
ABOUT THE SPEAKER
Leah Georges - Social psychologistLeah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace.
Why you should listen
Leah Georges, Ph.D., M.L.S., approaches most questions as if they are 50 percent math problem and 50 percent art project. Her training at the intersection of social psychology and law taught her that facts are rarely altogether factual, answers are seldom black and white, and the most fascinating explanations happen in that gray area in between. It's a mess in there, but it's worth it.
Georges is an assistant professor in Creighton University's doctoral program in interdisciplinary leadership, where she challenges herself and her students to explore complex, real-world problems and create data-driven and interesting solutions. As a leadership and research methods professor, Georges has been recognized as an award-winning educator and advisor by her students and peers.
Leah Georges | Speaker | TED.com