TED@UPS
Regina Hartley: Why the best hire might not have the perfect resume
瑞吉娜·哈特利: 为什么最棒的雇员并没有完美的简历
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Readability: 4.9
4,093,843 views
一个候选人拥有完美的简历，而另一个的经历则充满艰辛，人力资源总监瑞吉娜·哈特利总会给“拳击手”一个机会。作为一个在逆境中长大的人，哈特利知道，那些在黑暗中坚持拼搏的人能够在不断变化的工作状况中表现得更加坚毅。“选择被低估的竞争者，他/她的武器是激情和决心，” 她说，“雇用拳击手。”
Regina Hartley - Human resources expert
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Double-click the English transcript below to play the video.
00:12
Your company launches
a search for an open position.
a search for an open position.
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你的公司发布了一个公开招聘的职位。
申请表开始滚滚而来，
00:16
The applications start rolling in,
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合格的候选人已被挑选出来。
00:19
and the qualified candidates
are identified.
are identified.
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现在开始挑选。
00:22
Now the choosing begins.
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候选人A：常春藤盟校，
绩点4.0， 完美的履历，
绩点4.0， 完美的履历，
00:25
Person A: Ivy League,
4.0, flawless resume,
4.0, flawless resume,
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出色的推荐信。
00:31
great recommendations.
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所有好的要素都具备。
00:33
All the right stuff.
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候选人B：公立学校毕业，
碾转于各种工作之间，
碾转于各种工作之间，
00:35
Person B: state school,
fair amount of job hopping,
fair amount of job hopping,
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甚至包括做收银员和唱歌的服务生。
00:40
and odd jobs like cashier
and singing waitress.
and singing waitress.
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不过请记得——
两位都是符合要求的。
两位都是符合要求的。
00:45
But remember -- both are qualified.
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00:49
So I ask you:
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所以，我要问问你们：
你们会选择哪一位？
00:51
who are you going to pick?
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我和我的同事发明了
一些非常正式的术语，
一些非常正式的术语，
00:53
My colleagues and I created
very official terms
very official terms
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来描述这两个不同类别的候选人。
00:57
to describe two distinct
categories of candidates.
categories of candidates.
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我们把 A 称为“含着金钥匙
（直译为‘银汤匙’）的人”，
（直译为‘银汤匙’）的人”，
01:01
We call A "the Silver Spoon,"
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一个明显具有优势，
而且注定会成功的人。
而且注定会成功的人。
01:05
the one who clearly had advantages
and was destined for success.
and was destined for success.
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我们把 B 称为“拳击手”，
01:10
And we call B "the Scrapper,"
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必须努力冲破重重难关
01:13
the one who had to fight
against tremendous odds
against tremendous odds
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才能实现同样的目标。
01:16
to get to the same point.
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你们刚刚听到了一个人力资源总监
将应聘者比作
将应聘者比作
01:20
You just heard a human resources
director refer to people
director refer to people
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银汤匙和拳击手——
01:23
as Silver Spoons and Scrappers --
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（笑声）
01:25
(Laughter)
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这听起来在政治上不太正确，
而且还有些武断。
而且还有些武断。
01:26
which is not exactly politically correct
and sounds a bit judgmental.
and sounds a bit judgmental.
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但在我的人力资源证书被吊销前——
01:30
But before my human resources
certification gets revoked --
certification gets revoked --
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（笑声）
01:35
(Laughter)
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让我来解释一下。
01:36
let me explain.
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01:38
A resume tells a story.
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一份简历讲述了一个故事。
过去的那些年，我了解到
01:41
And over the years, I've learned
something about people
something about people
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那些经历好似拼布床单的人，
01:44
whose experiences read
like a patchwork quilt,
like a patchwork quilt,
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会让我在把他们的简历扔掉前
01:47
that makes me stop and fully consider them
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会停下来认真地考虑一下他们。
01:51
before tossing their resumes away.
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一系列杂乱的工作可能意味着
01:54
A series of odd jobs may indicate
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易变，不专心，难以捉摸。
01:57
inconsistency, lack of focus,
unpredictability.
unpredictability.
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02:02
Or it may signal a committed
struggle against obstacles.
struggle against obstacles.
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或者，它可能标志着
努力挣扎跨越障碍。
努力挣扎跨越障碍。
至少，“拳击手”应该得到
一次面试机会。
一次面试机会。
02:07
At the very least, the Scrapper
deserves an interview.
deserves an interview.
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不过我要强调一下，
02:12
To be clear,
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我并不排斥“银汤匙”；
02:14
I don't hold anything
against the Silver Spoon;
against the Silver Spoon;
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能够被精英大学录取并顺利毕业，
02:17
getting into and graduating
from an elite university
from an elite university
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同样需要付出很多心血和牺牲。
02:20
takes a lot of hard work and sacrifice.
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但是，如果你的一生
都被设计为走向成功，
都被设计为走向成功，
02:24
But if your whole life has been
engineered toward success,
engineered toward success,
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你要如何应对困难的时刻呢？
02:28
how will you handle the tough times?
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一位我曾经雇用过的人认为，
因为他毕业于精英大学，
因为他毕业于精英大学，
02:31
One person I hired felt that
because he attended an elite university,
because he attended an elite university,
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某些类型的工作对他而言是低下的，
02:35
there were certain assignments
that were beneath him,
that were beneath him,
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比如短时间从事体力劳动
以更好地了解公司运作。
以更好地了解公司运作。
02:38
like temporarily doing manual labor
to better understand an operation.
to better understand an operation.
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最终，他离开了。
02:44
Eventually, he quit.
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但是，另一方面，
02:47
But on the flip side,
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如果你的人生注定失败，
02:50
what happens when your whole life
is destined for failure
is destined for failure
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而你却成功了，这是怎么回事呢？
02:54
and you actually succeed?
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我会建议你去面试“拳击手”。
02:57
I want to urge you
to interview the Scrapper.
to interview the Scrapper.
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03:02
I know a lot about this
because I am a Scrapper.
because I am a Scrapper.
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我很了解这些，
因为我自己就是一个“拳击手”。
因为我自己就是一个“拳击手”。
在我出生之前，
03:07
Before I was born,
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我的父亲就被诊断为精神分裂症，
03:09
my father was diagnosed
with paranoid schizophrenia,
with paranoid schizophrenia,
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他无法继续工作
尽管他很有才华。
尽管他很有才华。
03:13
and he couldn't hold a job
in spite of his brilliance.
in spite of his brilliance.
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03:17
Our lives were one part "Cuckoo's Nest,"
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我们的生活就像“飞越疯人院”，
“无语问苍天”，
03:20
one part "Awakenings"
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和“美丽心灵”的合集。
03:23
and one part "A Beautiful Mind."
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（笑声）
03:25
(Laughter)
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03:28
I'm the fourth of five children
raised by a single mother
raised by a single mother
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我是一位单身母亲五个孩子中的第四个，
我们在纽约布鲁克林
一个混乱的街区生活。
一个混乱的街区生活。
03:32
in a rough neighborhood
in Brooklyn, New York.
in Brooklyn, New York.
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我们从未拥有过一个家，
一辆车，或是一个洗衣机，
一辆车，或是一个洗衣机，
03:35
We never owned a home,
a car, a washing machine,
a car, a washing machine,
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在我童年的大部分时间，
我们甚至没有一部电话。
我们甚至没有一部电话。
03:40
and for most of my childhood,
we didn't even have a telephone.
we didn't even have a telephone.
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因此我有很强的意愿
03:45
So I was highly motivated
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去理解生意场的成功
和“拳击手”的关联，
和“拳击手”的关联，
03:46
to understand the relationship
between business success and Scrappers,
between business success and Scrappers,
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因为我的人生
很容易就会发展出不同的结局。
很容易就会发展出不同的结局。
03:50
because my life could easily
have turned out very differently.
have turned out very differently.
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我见过成功的商人，
03:56
As I met successful business people
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也阅读过具备出色领导能力的
人的资料，
人的资料，
03:58
and read profiles of high-powered leaders,
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我发现了其中的一些共性。
04:02
I noticed some commonality.
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他们中的很多人经历过早年的困顿，
04:04
Many of them had experienced
early hardships,
early hardships,
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可能是贫穷，被抛弃，
04:08
anywhere from poverty, abandonment,
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亲人的早逝，
04:12
death of a parent while young,
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也可能是学习障碍，
酗酒和暴力。
酗酒和暴力。
04:14
to learning disabilities,
alcoholism and violence.
alcoholism and violence.
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04:18
The conventional thinking has been
that trauma leads to distress,
that trauma leads to distress,
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传统的思维认为创伤会导致痛苦，
而且还重点强调了失败的结果。
04:23
and there's been a lot of focus
on the resulting dysfunction.
on the resulting dysfunction.
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但在我研究这些不成功的案例期间，
得到的数据却揭示了一个出乎意料的结论：
得到的数据却揭示了一个出乎意料的结论：
04:26
But during studies of dysfunction,
data revealed an unexpected insight:
data revealed an unexpected insight:
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即便是最糟的境遇
也能导致成长和转变。
也能导致成长和转变。
04:32
that even the worst circumstances
can result in growth and transformation.
can result in growth and transformation.
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04:38
A remarkable and counterintuitive
phenomenon has been discovered,
phenomenon has been discovered,
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一个显著但有悖常理的
现象已经被发现了，
现象已经被发现了，
科学家们称之为“创后成长”。
04:42
which scientists call
Post Traumatic Growth.
Post Traumatic Growth.
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04:47
In one study designed to measure
the effects of adversity
the effects of adversity
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在一项设计用来衡量
逆境对困苦的孩子
逆境对困苦的孩子
04:50
on children at risk,
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会产生怎样影响的研究表明，
04:52
among a subset of 698 children
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在698位参与测试的孩子，
04:57
who experienced the most severe
and extreme conditions,
and extreme conditions,
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在经历了最艰苦严苛的考验后，
他们中的三分之一长大后获得了健康、
成功以及丰富的人生。
成功以及丰富的人生。
05:01
fully one-third grew up to lead healthy,
successful and productive lives.
successful and productive lives.
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尽管经历了巨大的艰难，
但最后还是成功了。
但最后还是成功了。
05:08
In spite of everything and against
tremendous odds, they succeeded.
tremendous odds, they succeeded.
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05:13
One-third.
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有三分之一这么多。
05:15
Take this resume.
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看看这份简历。
他被亲生父母抛弃，交由他人收养。
05:17
This guy's parents
give him up for adoption.
give him up for adoption.
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他没有完成大学学业。
05:20
He never finishes college.
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他在某段时期频繁跳槽，
05:23
He job-hops quite a bit,
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在印度逗留了一年，
05:25
goes on a sojourn to India for a year,
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不止如此，他还有阅读障碍。
05:28
and to top it off, he has dyslexia.
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你会雇用他吗？
05:32
Would you hire this guy?
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05:34
His name is Steve Jobs.
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他的名字是史蒂夫·乔布斯。
05:38
In a study of the world's
most highly successful entrepreneurs,
most highly successful entrepreneurs,
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一个对全球最成功企业家群体的
研究表明，
研究表明，
相当数量的企业家有阅读障碍。
05:42
it turns out a disproportionate
number have dyslexia.
number have dyslexia.
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05:46
In the US,
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在美国，
35%的企业家有阅读障碍。
05:48
35 percent of the entrepreneurs
studied had dyslexia.
studied had dyslexia.
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05:52
What's remarkable --
among those entrepreneurs
among those entrepreneurs
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值得注意的是——这些企业家中
那些经历过创后成长的人，
05:56
who experience post traumatic growth,
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成功后的他们将这样的学习障碍
05:59
they now view their learning disability
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看作是值得经历的困难，
这样的困难给予了他们优势，
这样的困难给予了他们优势，
06:03
as a desirable difficulty
which provided them an advantage
which provided them an advantage
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他们因此成为更好的听众，
并且更加关注细节。
并且更加关注细节。
06:07
because they became better listeners
and paid greater attention to detail.
and paid greater attention to detail.
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06:13
They don't think they are who they are
in spite of adversity,
in spite of adversity,
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他们在经历逆境前，
并没有看到自己的潜力，
并没有看到自己的潜力，
而因为逆境，他们准确地定位了自己。
06:18
they know they are who they are
because of adversity.
because of adversity.
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06:23
They embrace their trauma and hardships
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他们拥抱伤害和困顿，
这是他们成为成功企业家的关键要素，
06:25
as key elements of who they've become,
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他们知道，如果没有这些经历，
06:28
and know that without those experiences,
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他们也许没有办法发展出成功者
06:31
they might not have developed
the muscle and grit required
the muscle and grit required
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需要具备的勇气和毅力。
06:34
to become successful.
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我有一位同事，因为中国
1966年的文化大革命，
1966年的文化大革命，
06:38
One of my colleagues
had his life completely upended
had his life completely upended
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06:41
as a result of the Chinese
Cultural Revolution in 1966.
Cultural Revolution in 1966.
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他的人生彻底颠覆了。
在他13岁那年，他的父母被下放农村，
06:46
At age 13, his parents were relocated
to the countryside,
to the countryside,
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学校关闭了，
06:51
the schools were closed
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而他独自在北京谋生，
直到16岁，
直到16岁，
06:54
and he was left alone in Beijing
to fend for himself until 16,
to fend for himself until 16,
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他在服装厂找到了一份工作。
06:59
when he got a job in a clothing factory.
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07:01
But instead of accepting his fate,
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与其接受命运，
他决心不如继续完成学业。
07:04
he made a resolution that he would
continue his formal education.
continue his formal education.
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11年后，政治版图改变了，
07:09
Eleven years later, when
the political landscape changed,
the political landscape changed,
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他听说了一个
竞争相当激烈的大学入学考试。
竞争相当激烈的大学入学考试。
07:13
he heard about a highly selective
university admissions test.
university admissions test.
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07:18
He had three months to learn
the entire curriculum
the entire curriculum
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他只有3个月来学习整个初中
以及高中的课程。
07:22
of middle and high school.
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07:24
So, every day he came home
from the factory,
from the factory,
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于是，每天他从工厂回家后，
先睡一小觉，然后学习到凌晨四点，
回去工厂工作，
回去工厂工作，
07:28
took a nap, studied until 4am,
went back to work
went back to work
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就这样日复一日过了整整三个月。
07:33
and repeated this cycle
every day for three months.
every day for three months.
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他做到了，他成功了。
07:38
He did it, he succeeded.
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07:41
His commitment to his education
was unwavering, and he never lost hope.
was unwavering, and he never lost hope.
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他继续求学的决心非常坚定，
也从未放弃希望。
也从未放弃希望。
07:47
Today, he holds a master's degree,
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今天，他拥有了硕士学位，
07:50
and his daughters each have degrees
from Cornell and Harvard.
from Cornell and Harvard.
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他的两个女儿则分别毕业于
康奈尔大学和哈佛大学。
康奈尔大学和哈佛大学。
07:55
Scrappers are propelled by the belief
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“拳击手”被信念推动向前进，
07:58
that the only person you have
full control over is yourself.
full control over is yourself.
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相信只有自己才能掌握自己的命运。
当事情发展并不尽如人意，
08:03
When things don't turn out well,
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“拳击手”会问，“我能做些什么别的
来创造一个更好的结果？”
来创造一个更好的结果？”
08:05
Scrappers ask, "What can I do differently
to create a better result?"
to create a better result?"
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08:11
Scrappers have a sense of purpose
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“拳击手”有目标意识，
08:13
that prevents them
from giving up on themselves,
from giving up on themselves,
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永不放弃自己，
如果你从贫穷，疯狂的父亲
和数次被抢劫的经历中存活下来，
和数次被抢劫的经历中存活下来，
08:16
kind of like if you've survived poverty,
a crazy father and several muggings,
a crazy father and several muggings,
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08:22
you figure, "Business challenges? --
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你会觉得，“商业挑战？——
（笑声）
08:25
(Laughter)
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这还算事儿吗？
08:26
Really?
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太简单了。我能搞定。”
08:27
Piece of cake. I got this."
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（笑声）
08:29
(Laughter)
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08:30
And that reminds me -- humor.
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这不禁让我想起——幽默感。
08:33
Scrappers know that humor
gets you through the tough times,
gets you through the tough times,
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“拳击手”知道，幽默能够帮你
度过最艰难的时刻，
度过最艰难的时刻，
08:36
and laughter helps you
change your perspective.
change your perspective.
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嘲笑你的人会帮助你
改变对未来的看法。
改变对未来的看法。
08:40
And finally, there are relationships.
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最后，还有人际关系。
08:43
People who overcome adversity
don't do it alone.
don't do it alone.
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那些克服困难的人
并非一直单打独斗。
并非一直单打独斗。
08:47
Somewhere along the way,
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奋斗过程中的某时某刻，
08:49
they find people who
bring out the best in them
bring out the best in them
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他们会遇到伯乐，以及
在他们成功的道路上倾囊相助的人。
08:52
and who are invested in their success.
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08:56
Having someone you can
count on no matter what
count on no matter what
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不管发生什么事，
总有一个人可以依靠，
总有一个人可以依靠，
这是克服困境的关键。
08:59
is essential to overcoming adversity.
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我很幸运。
09:02
I was lucky.
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得到大学毕业后的第一份工作时，
09:04
In my first job after college,
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09:06
I didn't have a car, so I carpooled
across two bridges
across two bridges
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我还没有车，
所以我与人拼车，跨越两座桥去上班，
所以我与人拼车，跨越两座桥去上班，
09:09
with a woman who was
the president's assistant.
the president's assistant.
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那位女士当时还是总统助理。
她看到我工作，
09:13
She watched me work
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并鼓励我放眼未来，
09:14
and encouraged me to focus on my future
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09:17
and not dwell on my past.
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不要老是想着过去。
09:20
Along the way I've met many people
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一路走来我遇到了很多人，
让我懂得了忠言逆耳，
09:23
who've provided me
brutally honest feedback,
brutally honest feedback,
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他们都是我的良师益友。
09:27
advice and mentorship.
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这些人并不在意
09:29
These people don't mind
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我曾经是个为了支付上大学的开销而
唱歌打工的女服务生。
唱歌打工的女服务生。
09:31
that I once worked as a singing waitress
to help pay for college.
to help pay for college.
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（笑声）
09:36
(Laughter)
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最后再分享一个有价值的见解。
09:37
I'll leave you with one final,
valuable insight.
valuable insight.
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09:40
Companies that are committed
to diversity and inclusive practices
to diversity and inclusive practices
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那些致力于多样化和
包容开放行为的公司
包容开放行为的公司
更愿意去支持“拳击手”，
09:45
tend to support Scrappers
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让他们比同辈更出色。
09:48
and outperform their peers.
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09:51
According to DiversityInc,
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《多元化企业》杂志的
一项研究表明，最多元化的50家企业的
09:54
a study of their top 50
companies for diversity
companies for diversity
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运营表现超越了标准普尔500指数25%。
09:57
outperformed the S&P 500 by 25 percent.
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10:04
So back to my original question.
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那么回到我最初的问题。
10:08
Who are you going to bet on:
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你会将赌注放在谁身上：
“银汤匙”还是“拳击手”？
10:10
Silver Spoon or Scrapper?
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10:13
I say choose the underestimated contender,
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我会选择被低估的竞争者，
他/她的秘密武器是激情和决心。
10:17
whose secret weapons
are passion and purpose.
are passion and purpose.
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10:22
Hire the Scrapper.
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请雇用“拳击手”。
10:24
(Applause)
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（鼓掌）
ABOUT THE SPEAKER
Regina Hartley - Human resources expertRegina Hartley thinks that those who don't always look good on paper may be just the person you need to hire.
Why you should listen
Throughout her 25-year UPS career -- working in talent acquisition, succession planning, learning and development, employee relations and communications -- Regina Hartley has seen how, given the opportunity, people with passion and purpose will astound you. Today, Hartley is VP of HR supporting IT and Engineering for UPS, and she makes human connections with employees immersed in technology.
Hartley holds a BA in political science from SUNY Binghamton and an MA in corporate and organizational communication from Fairleigh Dickinson University. She is a certified Senior Professional in Human Resources (SPHR) from the HRCI.
Regina Hartley | Speaker | TED.com