TED@UPS
Regina Hartley: Why the best hire might not have the perfect resume
Regina Hartley: Sebab pekerja terbaik mungkin tidak mempunyai resume sempurna
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Jika diberi pilihan antara calon dengan resume sempurna dan calon yang mengharungi kesusahan, eksekutif sumber manusia Regina Hartley sentiasa memberi peluang kepada "Si Peninju". Selaku seseorang yang membesar dengan kesusahan, Hartley tahu mereka yang berkembang dalam kegelapan mempunyai kesungguhan untuk terus berusaha di tempat kerja yang berubah-ubah. "Pilih pesaing yang dipandang rendah, yang senjata rahsia adalah minat dan tujuan," katanya. "Pilih Si Peninju."
Regina Hartley - Human resources expert
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Double-click the English transcript below to play the video.
00:12
Your company launches
a search for an open position.
a search for an open position.
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Syarikat anda mengeluarkan
iklan jawatan kosong.
iklan jawatan kosong.
00:16
The applications start rolling in,
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Permohonan mula menderu masuk,
00:19
and the qualified candidates
are identified.
are identified.
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calon berkelayakan dikenal pasti.
00:22
Now the choosing begins.
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Sekarang, pemilihan bermula.
00:25
Person A: Ivy League,
4.0, flawless resume,
4.0, flawless resume,
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Calon A: Universiti Terbaik,
4.0, resume tiada cela,
4.0, resume tiada cela,
00:31
great recommendations.
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dan surat perakuan yang hebat.
00:33
All the right stuff.
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Semuanya elok.
00:35
Person B: state school,
fair amount of job hopping,
fair amount of job hopping,
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Calon B: kolej negeri,
sering bertukar kerja,
sering bertukar kerja,
00:40
and odd jobs like cashier
and singing waitress.
and singing waitress.
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dan pekerjaan rencam seperti
juruwang dan pelayan nyanyian
juruwang dan pelayan nyanyian
00:45
But remember -- both are qualified.
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Ingat -- keduanya berkelayakan.
00:49
So I ask you:
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Saya mahu tanya:
00:51
who are you going to pick?
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siapa yang anda pilih?
00:53
My colleagues and I created
very official terms
very official terms
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Saya dan rakan sekerja
mewujudkan istilah rasmi
mewujudkan istilah rasmi
00:57
to describe two distinct
categories of candidates.
categories of candidates.
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bagi menggambarkan dua
kategori berbeza calon-calon ini
kategori berbeza calon-calon ini
01:01
We call A "the Silver Spoon,"
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Kami gelar A "Si Dulang Emas,"
01:05
the one who clearly had advantages
and was destined for success.
and was destined for success.
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seseorang yang memperoleh kelebihan
dan ditakdirkan untuk berjaya.
dan ditakdirkan untuk berjaya.
01:10
And we call B "the Scrapper,"
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Kami gelarkan B "Si Peninju,"
01:13
the one who had to fight
against tremendous odds
against tremendous odds
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seseorang yang perlu berjuang
menentang segala kemungkinan
menentang segala kemungkinan
01:16
to get to the same point.
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untuk sampai ke tempat yang sama.
01:20
You just heard a human resources
director refer to people
director refer to people
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Anda baru sahaja mendengar pengarah
sumber manusia menggelar orang
sumber manusia menggelar orang
01:23
as Silver Spoons and Scrappers --
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Si Dulang Emas dan Si Peninju--
01:25
(Laughter)
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(Ketawa)
01:26
which is not exactly politically correct
and sounds a bit judgmental.
and sounds a bit judgmental.
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yang bukanlah gelaran tepat
dan seakan melabel seseorang.
dan seakan melabel seseorang.
01:30
But before my human resources
certification gets revoked --
certification gets revoked --
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Namun sebelum lesen sumber
manusia saya dibatalkan--
manusia saya dibatalkan--
01:35
(Laughter)
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(Ketawa)
01:36
let me explain.
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biar saya jelaskan.
01:38
A resume tells a story.
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Sekeping resume menceritakan sesuatu.
01:41
And over the years, I've learned
something about people
something about people
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Setelah sekian lama, saya pelajari
sesuatu tentang manusia
sesuatu tentang manusia
01:44
whose experiences read
like a patchwork quilt,
like a patchwork quilt,
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yang pengalaman kerja
ibarat selimut kain perca,
ibarat selimut kain perca,
01:47
that makes me stop and fully consider them
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yang buat saya berhenti
dan pertimbangkan mereka
dan pertimbangkan mereka
01:51
before tossing their resumes away.
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sebelum melontar resume ke tepi.
01:54
A series of odd jobs may indicate
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Pelbagai kerja rencam mungkin menunjukkan
01:57
inconsistency, lack of focus,
unpredictability.
unpredictability.
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tidak konsisten, kurang fokus,
dan sukar diramal.
dan sukar diramal.
02:02
Or it may signal a committed
struggle against obstacles.
struggle against obstacles.
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Atau ia bukti kegigihan
menghadapi cabaran.
menghadapi cabaran.
02:07
At the very least, the Scrapper
deserves an interview.
deserves an interview.
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Paling tidak pun, Si Peninju
layak ditemuduga.
layak ditemuduga.
02:12
To be clear,
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Ingin dijelaskan,
02:14
I don't hold anything
against the Silver Spoon;
against the Silver Spoon;
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Saya tidak berdendam
terhadap Si Dulang Emas;
terhadap Si Dulang Emas;
02:17
getting into and graduating
from an elite university
from an elite university
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melanjutkan dan tamat belajar
dari universiti elit
dari universiti elit
02:20
takes a lot of hard work and sacrifice.
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memerlukan kerja keras dan pengorbanan.
02:24
But if your whole life has been
engineered toward success,
engineered toward success,
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Namun jika seluruh hidup anda
direka untuk kejayaan,
direka untuk kejayaan,
02:28
how will you handle the tough times?
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bagaimana anda menghadapi masa sukar?
02:31
One person I hired felt that
because he attended an elite university,
because he attended an elite university,
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Seseorang yang saya lantik merasakan
kerana dia graduan universiti elit,
kerana dia graduan universiti elit,
02:35
there were certain assignments
that were beneath him,
that were beneath him,
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ada sesetengah tugasan
tidak layak baginya,
tidak layak baginya,
02:38
like temporarily doing manual labor
to better understand an operation.
to better understand an operation.
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seperti melakukan kerja buruh
untuk lebih faham kerja operasi.
untuk lebih faham kerja operasi.
02:44
Eventually, he quit.
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Akhirnya, dia letak jawatan.
02:47
But on the flip side,
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Sebaliknya,
02:50
what happens when your whole life
is destined for failure
is destined for failure
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apa yang berlaku bila seluruh hidup
anda ditakdirkan gagal
anda ditakdirkan gagal
02:54
and you actually succeed?
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tetapi anda berjaya?
02:57
I want to urge you
to interview the Scrapper.
to interview the Scrapper.
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Saya ingin galakkan anda
untuk menemuduga Si Peninju.
untuk menemuduga Si Peninju.
03:02
I know a lot about this
because I am a Scrapper.
because I am a Scrapper.
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Saya arif tentang ini
kerana saya seorang Peninju.
kerana saya seorang Peninju.
03:07
Before I was born,
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Sebelum saya dilahirkan,
03:09
my father was diagnosed
with paranoid schizophrenia,
with paranoid schizophrenia,
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ayah saya didiagnosis
penyakit skizofrenia paranoid,
penyakit skizofrenia paranoid,
03:13
and he couldn't hold a job
in spite of his brilliance.
in spite of his brilliance.
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dan dia tidak boleh kekal bekerja
walaupun dia bijak.
walaupun dia bijak.
03:17
Our lives were one part "Cuckoo's Nest,"
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Hidup kami separa cerita "Cuckoo's Nest,"
03:20
one part "Awakenings"
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separa "Awakenings"
03:23
and one part "A Beautiful Mind."
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dan separa "A Beautiful Mind."
03:25
(Laughter)
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(Ketawa)
03:28
I'm the fourth of five children
raised by a single mother
raised by a single mother
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Saya anak keempat dari lima beradik
dibesarkan oleh ibu tunggal
dibesarkan oleh ibu tunggal
03:32
in a rough neighborhood
in Brooklyn, New York.
in Brooklyn, New York.
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dalam kejiranan tidak selamat
di Brooklyn, New York.
di Brooklyn, New York.
03:35
We never owned a home,
a car, a washing machine,
a car, a washing machine,
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Kami tidak pernah memiliki
rumah, kereta, mesin basuh
rumah, kereta, mesin basuh
03:40
and for most of my childhood,
we didn't even have a telephone.
we didn't even have a telephone.
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dan selama zaman kanak-kanak saya,
telefon pun kami tiada.
telefon pun kami tiada.
03:45
So I was highly motivated
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Jadi saya sangat bersemangat
03:46
to understand the relationship
between business success and Scrappers,
between business success and Scrappers,
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untuk memahami kaitan antara
kejayaan perniagaan dengan Si Peninju,
kejayaan perniagaan dengan Si Peninju,
03:50
because my life could easily
have turned out very differently.
have turned out very differently.
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kerana hidup saya amat mudah
untuk menjadi sebaliknya.
untuk menjadi sebaliknya.
03:56
As I met successful business people
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Setelah bertemu ramai usahawan berjaya
03:58
and read profiles of high-powered leaders,
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dan membaca profil
pemimpin berketerampilan,
pemimpin berketerampilan,
04:02
I noticed some commonality.
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Saya melihat beberapa persamaan.
04:04
Many of them had experienced
early hardships,
early hardships,
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Kebanyakkan mereka melalui
zaman sukar pada awalnya,
zaman sukar pada awalnya,
04:08
anywhere from poverty, abandonment,
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baik dari kemiskinan, ditinggalkan,
04:12
death of a parent while young,
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kematian ibu bapa semasa kecil,
04:14
to learning disabilities,
alcoholism and violence.
alcoholism and violence.
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masalah pembelajaran,
ketagihan arak dan keganasan.
ketagihan arak dan keganasan.
04:18
The conventional thinking has been
that trauma leads to distress,
that trauma leads to distress,
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Menurut pandangan biasa,
trauma membawa kepada tekanan,
trauma membawa kepada tekanan,
04:23
and there's been a lot of focus
on the resulting dysfunction.
on the resulting dysfunction.
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dan terlalu banyak fokus terhadap
kesan kegagalan fungsi.
kesan kegagalan fungsi.
04:26
But during studies of dysfunction,
data revealed an unexpected insight:
data revealed an unexpected insight:
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Namun kajian tentang kegagalan fungsi,
data menunjukkan hasil luar jangka;
data menunjukkan hasil luar jangka;
04:32
that even the worst circumstances
can result in growth and transformation.
can result in growth and transformation.
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iaitu keadaaan paling teruk boleh
menyebabkan perkembangan dan perubahan.
menyebabkan perkembangan dan perubahan.
04:38
A remarkable and counterintuitive
phenomenon has been discovered,
phenomenon has been discovered,
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Fenomena yang hebat dan
bertentangan telah ditemui,
bertentangan telah ditemui,
04:42
which scientists call
Post Traumatic Growth.
Post Traumatic Growth.
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yang dipanggil saintis sebagai
Perkembangan Pasca Trauma.
Perkembangan Pasca Trauma.
04:47
In one study designed to measure
the effects of adversity
the effects of adversity
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Dalam satu kajian untuk mengukur
kesan kesukaran
kesan kesukaran
04:50
on children at risk,
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pada kanak-kanak berisiko,
04:52
among a subset of 698 children
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dalam kalangan subset 698 kanak-kanak
04:57
who experienced the most severe
and extreme conditions,
and extreme conditions,
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yang mengalami keadaan
paling teruk dan melampau,
paling teruk dan melampau,
05:01
fully one-third grew up to lead healthy,
successful and productive lives.
successful and productive lives.
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satu pertiga membesar dengan hidup
yang sihat, berjaya dan produktif.
yang sihat, berjaya dan produktif.
05:08
In spite of everything and against
tremendous odds, they succeeded.
tremendous odds, they succeeded.
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Atas segala yang berlaku dan di sebalik
segala kemungkinan, mereka berjaya.
segala kemungkinan, mereka berjaya.
05:13
One-third.
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Satu pertiga.
05:15
Take this resume.
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Lihat resume ini.
05:17
This guy's parents
give him up for adoption.
give him up for adoption.
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Ibu bapa lelaki ini menyerahkannya
untuk jadi anak angkat.
untuk jadi anak angkat.
05:20
He never finishes college.
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Dia gagal menamatkan pelajarannya.
05:23
He job-hops quite a bit,
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Dia kerap bertukar pekerjaan,
05:25
goes on a sojourn to India for a year,
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pergi mengembara ke India selama setahun,
05:28
and to top it off, he has dyslexia.
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dan tambahan pula menghidap disleksia.
05:32
Would you hire this guy?
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Siapa mahu mengambilnya kerja?
05:34
His name is Steve Jobs.
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Nama beliau Steve Jobs.
05:38
In a study of the world's
most highly successful entrepreneurs,
most highly successful entrepreneurs,
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Dalam kajian tentang usahawan
paling berjaya di dunia,
paling berjaya di dunia,
05:42
it turns out a disproportionate
number have dyslexia.
number have dyslexia.
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didapati sebahagian mereka
menghidap disleksia.
menghidap disleksia.
05:46
In the US,
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Di Amerika Syarikat,
05:48
35 percent of the entrepreneurs
studied had dyslexia.
studied had dyslexia.
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35 peratus usahawan yang
dikaji menghidap disleksia.
dikaji menghidap disleksia.
05:52
What's remarkable --
among those entrepreneurs
among those entrepreneurs
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Perkara yang menakjubkan--
dalam kalangan usahawan ini
dalam kalangan usahawan ini
05:56
who experience post traumatic growth,
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yang mengalami perkembangan pasca trauma,
05:59
they now view their learning disability
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melihat masalah pembelajaran mereka
06:03
as a desirable difficulty
which provided them an advantage
which provided them an advantage
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sebagai kesukaran yang diingini
yang memberi mereka kelebihan
yang memberi mereka kelebihan
06:07
because they became better listeners
and paid greater attention to detail.
and paid greater attention to detail.
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kerana mereka menjadi pendengar lebih baik
dan lebih teliti tentang sesuatu hal.
dan lebih teliti tentang sesuatu hal.
06:13
They don't think they are who they are
in spite of adversity,
in spite of adversity,
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Mereka tidak fikir diri mereka begitu
meskipun menghadapi kesukaran,
meskipun menghadapi kesukaran,
06:18
they know they are who they are
because of adversity.
because of adversity.
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mereka tahu mereka begitu
kerana menghadapi kesukaran.
kerana menghadapi kesukaran.
06:23
They embrace their trauma and hardships
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Mereka menerima trauma dan kesukaran
06:25
as key elements of who they've become,
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sebagai elemen utama jati diri mereka,
06:28
and know that without those experiences,
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dan akur tanpa pengalaman tersebut,
06:31
they might not have developed
the muscle and grit required
the muscle and grit required
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mereka mungkin tidak membentuk
kekuatan dan kesungguhan diperlukan
kekuatan dan kesungguhan diperlukan
06:34
to become successful.
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untuk berjaya.
06:38
One of my colleagues
had his life completely upended
had his life completely upended
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Salah seorang rakan sekerja saya
melalui hidup terumbang ambing
melalui hidup terumbang ambing
06:41
as a result of the Chinese
Cultural Revolution in 1966.
Cultural Revolution in 1966.
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akibat Revolusi Kebudayaan China
pada tahun 1966.
pada tahun 1966.
06:46
At age 13, his parents were relocated
to the countryside,
to the countryside,
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Pada umur 13, ibu bapanya berpindah
ke kawasan luar bandar,
ke kawasan luar bandar,
06:51
the schools were closed
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sekolah ditutup
06:54
and he was left alone in Beijing
to fend for himself until 16,
to fend for himself until 16,
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dia tinggal bersendirian di Beijing
untuk sara dirinya hingga umur 16 tahun,
untuk sara dirinya hingga umur 16 tahun,
06:59
when he got a job in a clothing factory.
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ketika dia mendapat kerja
di kilang pakaian.
di kilang pakaian.
07:01
But instead of accepting his fate,
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Daripada menerima takdirnya,
07:04
he made a resolution that he would
continue his formal education.
continue his formal education.
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dia bertekad meneruskan pengajiannya.
07:09
Eleven years later, when
the political landscape changed,
the political landscape changed,
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Sebelas tahun kemudian,
ketika suasana politik berubah,
ketika suasana politik berubah,
07:13
he heard about a highly selective
university admissions test.
university admissions test.
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dia dengar tentang ujian
kemasukan universiti terpilih.
kemasukan universiti terpilih.
07:18
He had three months to learn
the entire curriculum
the entire curriculum
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Dia ada tiga bulan untuk
belajar keseluruhan kurikulum
belajar keseluruhan kurikulum
07:22
of middle and high school.
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sekolah peralihan dan menengah.
07:24
So, every day he came home
from the factory,
from the factory,
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Setiap hari dia pulang
ke rumah dari kilang,
ke rumah dari kilang,
07:28
took a nap, studied until 4am,
went back to work
went back to work
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tidur sebentar, belajar hingga
4 pagi, kembali bekerja
4 pagi, kembali bekerja
07:33
and repeated this cycle
every day for three months.
every day for three months.
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dan ulang kitaran ini
setiap hari selama tiga bulan.
setiap hari selama tiga bulan.
07:38
He did it, he succeeded.
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Dia dapat lakukan, dia berjaya.
07:41
His commitment to his education
was unwavering, and he never lost hope.
was unwavering, and he never lost hope.
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Komitmennya terhadap pendidikan
tidak goyah dan dia tidak putus harap.
tidak goyah dan dia tidak putus harap.
07:47
Today, he holds a master's degree,
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Hari ini, dia pemegang ijazah sarjana,
07:50
and his daughters each have degrees
from Cornell and Harvard.
from Cornell and Harvard.
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dan anak perempuannya masing-masing
berijazah dari Cornell dan Harvard
berijazah dari Cornell dan Harvard
07:55
Scrappers are propelled by the belief
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Si Peninju maju dengan kepercayaan
07:58
that the only person you have
full control over is yourself.
full control over is yourself.
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orang yang anda ada kawalan
penuh adalah diri sendiri.
penuh adalah diri sendiri.
08:03
When things don't turn out well,
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Bila terjadi perkara tidak diingini,
08:05
Scrappers ask, "What can I do differently
to create a better result?"
to create a better result?"
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Si Peninju bertanya, "Apa yang boleh
saya lakukan untuk hasil lebih baik?"
saya lakukan untuk hasil lebih baik?"
08:11
Scrappers have a sense of purpose
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Si Peninju mempunyai hala tujuan
08:13
that prevents them
from giving up on themselves,
from giving up on themselves,
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yang mencegah diri
dari berputus asa,
dari berputus asa,
08:16
kind of like if you've survived poverty,
a crazy father and several muggings,
a crazy father and several muggings,
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seperti jika anda bebas kemiskinan,
ayah yang gila dan disamun berkali-kali,
ayah yang gila dan disamun berkali-kali,
08:22
you figure, "Business challenges? --
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anda fikir, "Cabaran perniagaan? --
08:25
(Laughter)
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(Ketawa)
08:26
Really?
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Betulkah?
08:27
Piece of cake. I got this."
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"Senang sahaja. Saya boleh uruskan."
08:29
(Laughter)
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(Ketawa)
08:30
And that reminds me -- humor.
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Ia mengingatkan saya -- jenaka.
08:33
Scrappers know that humor
gets you through the tough times,
gets you through the tough times,
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Si Peninju tahu jenaka
membantu hadapi masa sukar,
membantu hadapi masa sukar,
08:36
and laughter helps you
change your perspective.
change your perspective.
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dan ketawa membantu anda
ubah pandangan anda.
ubah pandangan anda.
08:40
And finally, there are relationships.
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Akhir sekali, perhubungan.
08:43
People who overcome adversity
don't do it alone.
don't do it alone.
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Seseorang yang menangani kesukaran
tidak menghadapinya bersendirian.
tidak menghadapinya bersendirian.
08:47
Somewhere along the way,
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Dalam perjalanan,
08:49
they find people who
bring out the best in them
bring out the best in them
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mereka temui individu yang cungkil
perkara terbaik dalam diri mereka
perkara terbaik dalam diri mereka
08:52
and who are invested in their success.
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dan melabur untuk kejayaan mereka.
08:56
Having someone you can
count on no matter what
count on no matter what
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Seseorang yang anda bergantung
harap walau apa terjadi
harap walau apa terjadi
08:59
is essential to overcoming adversity.
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amat penting untuk menangani kesukaran.
09:02
I was lucky.
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Saya bernasib baik.
09:04
In my first job after college,
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Kerja pertama saya selepas kolej,
09:06
I didn't have a car, so I carpooled
across two bridges
across two bridges
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Saya tidak ada kereta, saya
tumpang kereta rentas dua jambatan
tumpang kereta rentas dua jambatan
09:09
with a woman who was
the president's assistant.
the president's assistant.
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bersama seorang wanita yang
merupakan pembantu presiden.
merupakan pembantu presiden.
09:13
She watched me work
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Beliau melihat saya bekerja
09:14
and encouraged me to focus on my future
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dan menggalakkan saya fokus
kepada masa depan
kepada masa depan
09:17
and not dwell on my past.
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dan jangan teringat kisah silam.
09:20
Along the way I've met many people
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Sepanjang kerjaya, saya jumpa ramai orang
09:23
who've provided me
brutally honest feedback,
brutally honest feedback,
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yang memberi maklum balas
menyakitkan tetapi jujur,
menyakitkan tetapi jujur,
09:27
advice and mentorship.
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nasihat dan bimbingan.
09:29
These people don't mind
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Mereka tidak kisah
09:31
that I once worked as a singing waitress
to help pay for college.
to help pay for college.
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dulu saya bekerja sebagai pelayan menyanyi
untuk tampung biaya kolej.
untuk tampung biaya kolej.
09:36
(Laughter)
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(Ketawa)
09:37
I'll leave you with one final,
valuable insight.
valuable insight.
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Saya tinggalkan anda dengan satu
pandangan bernilai.
pandangan bernilai.
09:40
Companies that are committed
to diversity and inclusive practices
to diversity and inclusive practices
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Syarikat yang komited terhadap
kepelbagaian dan amalan bermasyarakat
kepelbagaian dan amalan bermasyarakat
09:45
tend to support Scrappers
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biasanya menyokong Si Peninju
09:48
and outperform their peers.
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dan mengatasi pesaing mereka.
09:51
According to DiversityInc,
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Menurut DiversityInc,
09:54
a study of their top 50
companies for diversity
companies for diversity
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kajian terhadap 50 syarikat teratas
mereka tentang kepelbagaian
mereka tentang kepelbagaian
09:57
outperformed the S&P 500 by 25 percent.
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mengatasi S&P 500 sebanyak 25 peratus.
10:04
So back to my original question.
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Kembali kepada soalan asal saya.
10:08
Who are you going to bet on:
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Siapakah yang anda mahu pertaruhkan:
10:10
Silver Spoon or Scrapper?
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Si Dulang Emas atau Si Peninju?
10:13
I say choose the underestimated contender,
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Jawapan saya pilih pesaing yang
dipandang rendah,
dipandang rendah,
10:17
whose secret weapons
are passion and purpose.
are passion and purpose.
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yang senjata rahsianya
adalah minat dan tujuan.
adalah minat dan tujuan.
10:22
Hire the Scrapper.
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Pilih Si Peninju.
10:24
(Applause)
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(Tepuk tangan)
ABOUT THE SPEAKER
Regina Hartley - Human resources expertRegina Hartley thinks that those who don't always look good on paper may be just the person you need to hire.
Why you should listen
Throughout her 25-year UPS career -- working in talent acquisition, succession planning, learning and development, employee relations and communications -- Regina Hartley has seen how, given the opportunity, people with passion and purpose will astound you. Today, Hartley is VP of HR supporting IT and Engineering for UPS, and she makes human connections with employees immersed in technology.
Hartley holds a BA in political science from SUNY Binghamton and an MA in corporate and organizational communication from Fairleigh Dickinson University. She is a certified Senior Professional in Human Resources (SPHR) from the HRCI.
Regina Hartley | Speaker | TED.com