TED Salon Brightline Initiative
Melinda Epler: 3 ways to be a better ally in the workplace
梅林达·艾普勒: 在工作场合融洽相处的3种方式
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Readability: 3.9
2,136,042 views
我们被教育，努力就一定会有回报，但是这不一定都是真的。“性别、肤色、种族、宗教、残疾和性取向都会影响我们的机遇。” 作家梅林达·艾普勒说。在这个颇具实用性的演讲中，她分享了三种方法来支持职场中的弱势群体。“并不存在纠正多样性和包容性的魔法，” 她说，“改变需要一步一步地发生。”
Melinda Epler - Writer, advocate
Melinda Epler works with the tech industry to solve diversity and inclusion together. Full bio
Melinda Epler works with the tech industry to solve diversity and inclusion together. Full bio
Double-click the English transcript below to play the video.
00:12
In 2013, I was an executive
at an international engineering firm
at an international engineering firm
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2013年，我在旧金山一个国际工程公司
00:16
in San Francisco.
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担任行政人员。
那是我梦想的工作。
00:18
It was my dream job.
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我能发挥自己多年学习到的技能：
00:19
A culmination of all the skills
that I've acquired over the years:
that I've acquired over the years:
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00:23
storytelling, social impact,
behavior change.
behavior change.
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叙述能力、社会影响力和行为改变力。
我当时担任营销和文化主管，
00:26
I was the head of marketing and culture
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00:28
and I worked with the nation's
largest health care systems,
largest health care systems,
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并和全国最大的医疗系统协作，
利用科技和文化的变化
00:31
using technology and culture change
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00:33
to radically reduce
their energy and water use
their energy and water use
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来大量减少他们对能源和水的消耗，
从而增加他们的社会影响力。
00:36
and to improve their social impact.
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00:38
I was creating real change in the world.
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我的所作所为的确改变了世界。
00:41
And it was the worst
professional experience of my life.
professional experience of my life.
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然而，这却是我体验过的
最糟糕的职场经历。
最糟糕的职场经历。
00:48
I hit the glass ceiling hard.
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我重重地触到了玻璃天花板
（意为受到了职场歧视），
（意为受到了职场歧视），
00:50
It hurt like hell.
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这深深地伤害了我。
00:54
While there were bigger issues,
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尽管有更大的问题，
但大多数都是关于行为模式的细枝末节，
00:55
most of what happened
were little behaviors and patterns
were little behaviors and patterns
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00:59
that slowly chipped away
at my ability to do my work well.
at my ability to do my work well.
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正是这些琐碎的事情
逐渐让我丧失了工作热情。
逐渐让我丧失了工作热情。
01:03
They ate away at my confidence,
my leadership, my capacity to innovate.
my leadership, my capacity to innovate.
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他们打击了我的自信心、
领导力和创新能力。
领导力和创新能力。
比如我在公司的第一次演讲。
01:08
For example, my first
presentation at the company.
presentation at the company.
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我站在房间的前面，
01:11
I walk up to the front of the room
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展示了我觉得公司应该采取的正确策略。
01:13
to give a presentation on the strategy
that I believe is right for the company.
that I believe is right for the company.
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这正是我被雇佣的目的。
01:17
The one they hired me to create.
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而当我环顾房间里行政部门的同事，
01:18
And I look around the room
at my fellow executives.
at my fellow executives.
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发现他们都在摆弄手机，
01:21
And I watch as they
pick up their cell phones
pick up their cell phones
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或者低头看着电脑。
01:23
and look down at their laptops.
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他们根本没在认真听。
01:26
They're not paying attention.
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当我开始说话时，有人开始插嘴了，
01:28
As soon as I start to speak,
the interruptions begin
the interruptions begin
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01:30
and people talk over me
again and again and again.
again and again and again.
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人们一次又一次地用声音盖过我。
01:34
Some of my ideas are flat out dismissed
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我的一些想法被直接无视，
之后被其他人提出，却得到了拥护。
01:38
and then brought up
by somebody else and championed.
by somebody else and championed.
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01:43
I was the only woman in that room.
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我是那个房间唯一的女性。
01:46
And I could have used an ally.
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我需要一个盟友。
01:48
Little behaviors and pattern like this,
every day, again and again,
every day, again and again,
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像这样的小事日复一日地发生，
01:52
they wear you down.
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逐渐侵蚀着我。
很快，我就感到筋疲力竭。
01:54
Pretty soon, my energy
was absolutely tapped.
was absolutely tapped.
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01:58
At a real low point, I read an article
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在这段人生低谷，我恰好读到了一篇文章，
关于有害的办公室文化
和轻微的冒犯行为。
和轻微的冒犯行为。
02:00
about toxic workplace culture
and microaggressions.
and microaggressions.
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02:03
Microaggressions --
everyday slights, insults,
everyday slights, insults,
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例如每天有意无意的怠慢、侮辱、
02:07
negative verbal
and nonverbal communication,
and nonverbal communication,
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负面的语言和行为，
02:09
whether intentional or not,
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不管是有意还是无意，
都让我无法高效地工作。
02:11
that impede your ability
to do your work well.
to do your work well.
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02:14
That sounded familiar.
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这听起来很熟悉。
我开始意识到，不是我的能力有问题，
02:16
I started to realize
that I wasn't failing.
that I wasn't failing.
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02:20
The culture around me was failing me.
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而是我身边的文化在让我举步维艰。
02:23
And I wasn't alone.
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我并不是个例。
02:25
Behaviors and patterns like this
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像这样的行为，
每天都在影响着办公室里不同文化背景的人。
02:27
every day affect underrepresented people
of all backgrounds in the workplace.
of all backgrounds in the workplace.
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而且这一现象也切实影响着
02:31
And that has a real impact
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我们的同事、我们的公司
02:34
on our colleagues, on our companies
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和我们的合作创新能力。
02:37
and our collective capacity to innovate.
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02:41
So, in the tech industry,
we want quick solutions.
we want quick solutions.
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在科技行业，我们通常都
习惯于寻找快速的解决方案。
习惯于寻找快速的解决方案。
但是纠正多样性和包容性的魔法并不存在。
02:44
But there is no magic wand
for correcting diversity and inclusion.
for correcting diversity and inclusion.
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02:49
Change happens one person at a time,
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改变只能一个人一个人、
02:51
one act at a time, one word at a time.
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一次一次、一字一句地发生。
02:55
We make a mistake
when we see diversity and inclusion
when we see diversity and inclusion
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如果我们不在意多元化和包容性，
02:58
as that side project over there
the diversity people are working on,
the diversity people are working on,
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就会忽视弱势群体的重要性，
03:02
rather than this work inside all of us
that we need to do together.
that we need to do together.
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我们要一起解决这个问题。
03:07
And that work begins
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解决方案从
摆脱我们对成功和机遇的认知开始。
03:09
with unlearning what we know
about success and opportunity.
about success and opportunity.
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03:13
We've been told our whole lives
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我们从小就被教导，
03:15
that if we work hard,
that hard work pays off,
that hard work pays off,
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一分耕耘，一分收获，
03:17
we'd get what we deserve,
we'd live our dream.
we'd live our dream.
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我们会得到我们应得的，梦想成真。
03:21
But that isn't true for everyone.
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但这句话并非对所有人都适用。
03:23
Some people have to work 10 times as hard
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有些人需要付出10倍的努力，
才能获得一样的地位，
03:25
to get to the same place
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因为他们需要面对社会中的诸多障碍。
03:27
due to many barriers
put in front of them by society.
put in front of them by society.
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你的性别、你的肤色、你的种族、
03:30
Your gender, your race, your ethnicity,
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你的宗教、你的残疾、你的性取向、
03:32
your religion, your disability,
your sexual orientation,
your sexual orientation,
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03:36
your class, your geography,
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你的社会阶层，和你的所在地，
这些都会决定你会获得多少机会。
03:38
all of these can give you more
of fewer opportunities for success.
of fewer opportunities for success.
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这就是为什么我们需要盟友。
03:42
And that's where allyship comes in.
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盟友可以帮助我们了解机遇上的不公，
03:44
Allyship is about understanding
that imbalance in opportunity
that imbalance in opportunity
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03:48
and working to correct it.
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并想方设法改变它。
03:50
Allyship is really seeing
the person next to us.
the person next to us.
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同盟是去了解你身边的人，
和原本应该与你并肩作战的人。
03:53
And the person missing,
who should be standing next to us.
who should be standing next to us.
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03:57
And first, just knowing
what they're going through.
what they're going through.
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先去了解他们的困境，
04:00
And then, helping them succeed
and thrive with us.
and thrive with us.
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然后帮助他们成功，继而实现共赢。
04:05
When we work together to develop
more diverse and inclusive teams,
more diverse and inclusive teams,
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当我们一起努力创造
一个更多元化和包容的集体，
一个更多元化和包容的集体，
数据显示，我们会更有创造力、
更有效率，并能创造更多价值。
更有效率，并能创造更多价值。
04:08
data shows we will be more innovative,
more productive and more profitable.
more productive and more profitable.
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04:13
So, who is an ally?
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那么，谁是盟友？
04:15
All of us.
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我们所有人。
我们都是彼此的盟友。
04:16
We can all be allies for each other.
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作为一个在美国的白人女性，
04:17
As a white, cisgendered woman
in the United States,
in the United States,
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04:20
there are many ways I'm very privileged.
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在很多方面我都是有优势的，
而在有些方面则不然。
04:22
And some ways I'm not.
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我每天都努力工作，
04:24
And I work hard every day
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成为比我出境更艰难的人的盟友。
04:25
to be an ally for people
with less privilege than me.
with less privilege than me.
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04:28
And I still need allies, too.
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但是我也需要盟友。
04:32
In the tech industry,
like in many industries,
like in many industries,
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在科技行业，和其他行业一样，
04:35
there are many people
who are underrepresented,
who are underrepresented,
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有很多人受到了忽视，
04:37
or face barriers and discrimination.
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或者面对着障碍和歧视。
04:40
Women, people who are nonbinary --
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女性，非传统性别——
04:42
so people who don't necessarily
identify as man or woman --
identify as man or woman --
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就是不被男女性别所定义的人——
04:45
racial and ethnic minorities,
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肤色和种族上的少数族群、
LGBTQIA、残疾人、退役军人、
04:47
LGBTQIA, people
with disabilities, veterans,
with disabilities, veterans,
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04:50
anybody over age 35.
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所有超过35岁的人。
（笑声）
04:52
(Laughter)
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04:57
We have a major bias toward youth
in the tech industry.
in the tech industry.
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在科技行业，我们对年轻有些许偏爱。
当然还有更多其他人。
05:00
And many others.
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总有人比你的处境更差，
05:01
There is always someone
with less privilege than you.
with less privilege than you.
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就在这个讲台上、在这个房间里。
05:05
On this stage, in this room.
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05:07
At your company, on your team,
in your city or town.
in your city or town.
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你的公司、团队和你居住的城市中，
这样的人也比比皆是。
这样的人也比比皆是。
05:12
So, people are allies
for different reasons.
for different reasons.
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所以，人们因为不同的原因组建同盟。
找到你自己的理由。
05:14
Find your reason.
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05:16
It could be for the business case,
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这个理由可以是商业管理，
因为数据显示，有多元化和包容性的团队
05:18
because data shows
diverse and inclusive teams
diverse and inclusive teams
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05:20
will be more productive,
more profitable and more innovative.
more profitable and more innovative.
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会更有效率、更有创造力，
能产生更多价值。
能产生更多价值。
也可以是因为公平和社会公正。
05:24
It could be for fairness
and social justice.
and social justice.
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05:27
Because we have a long history
of oppression and inequity
of oppression and inequity
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因为我们有着很长的
压迫和不公平的历史，
压迫和不公平的历史，
05:31
that we need to work on together.
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我们需要一起协作。
05:35
Or it could be for your kids,
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或者也可以是为了你的孩子，
05:37
so your kids grow up
with equal opportunities.
with equal opportunities.
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让你的孩子能够在公正公平中长大。
05:40
And they grow up creating
equal opportunities for others.
equal opportunities for others.
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长大后，他们也可以给他人创造机会。
05:44
Find your reason.
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找到你的理由。
对我而言，理由有三。
05:46
For me, it's all three.
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05:47
Find your reason and step up
to be there for someone who needs you.
to be there for someone who needs you.
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找到你的理由来帮助身边需要你的人。
05:52
So, what can you do as an ally?
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那么作为盟友，你可以做什么？
首先，不伤害他人。
05:54
Start by doing no harm.
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05:56
It's our job as allies to know what
microaggressions are and to not do them.
microaggressions are and to not do them.
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作为同盟，我们的工作是了解
何为轻微的冒犯，做到不伤害别人。
何为轻微的冒犯，做到不伤害别人。
06:01
It's our job as allies
to listen, to learn,
to listen, to learn,
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做为盟友，我们的工作是倾听，是学习，
06:05
to unlearn and to relearn,
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是放弃已知的，是重新适应，
06:07
and to make mistakes and to keep learning.
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是犯错，并继续学习。
06:12
Give me your full attention.
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认真地对待我。
06:15
Close your laptops,
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关掉你的电脑，
放下你的手机，把注意力放在我身上。
06:17
put down your cellphones
and pay attention.
and pay attention.
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06:20
If somebody is new or the only
person in the room like them,
person in the room like them,
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如果有新来的人，或者房间里
只有一个跟他一样的人，
只有一个跟他一样的人，
或者他们只是紧张，
06:23
or they're just nervous,
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这些小的举动都会有很大的影响。
06:24
this is going to make a huge difference
in how they show up.
in how they show up.
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06:28
Don't interrupt.
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不要打断别人说话。
弱势群体说话最有可能被打断，
06:29
Underrepresented people
are more likely to be interrupted,
are more likely to be interrupted,
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所以请别打断，并倾听。
06:32
so just take a step back and listen.
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06:35
Echo and attribute.
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支持，并提供积极反馈。
06:37
If I have a great idea,
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如果我有一个好点子，
支持我的主意予以肯定，
我们就能一起进步。
我们就能一起进步。
06:38
echo my idea and then attribute it to me,
and we thrive together.
and we thrive together.
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06:44
Learn the language I use
to describe my identity.
to describe my identity.
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学会我用来描述自己的词语。
06:47
Know how to pronounce my name.
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知道如何念我的名字。
06:49
Know my pronouns -- he, she, they.
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知道我的称呼，他、她和他们。
知道我用来描述我的残疾、
种族和宗教的用词。
种族和宗教的用词。
06:52
Know the language I use to describe
my disability, my ethnicity, my religion.
my disability, my ethnicity, my religion.
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06:58
This really matters to people,
so if you don't know, just ask.
so if you don't know, just ask.
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这一点对很多人真的很重要，
所以如果你不知道，请问我。
所以如果你不知道，请问我。
07:04
Listen and learn.
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倾听并学习。
07:07
An executive told me recently
that after doing allyship on his team,
that after doing allyship on his team,
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一个高管最近告诉过我，
在他的团队里建立同盟之后，
在他的团队里建立同盟之后，
07:12
the whole team started to normalize
calling themselves out and each other out
calling themselves out and each other out
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整个团队开始对自己打断别人的
行为主动表示歉意。
07:16
for interrupting.
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07:18
"I'm so sorry I'm interrupting
you right now, carry on."
you right now, carry on."
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“我很抱歉，我打断了你。请继续。”
“嘿，她有一个很好的主意。
我们一起来听听吧。”
我们一起来听听吧。”
07:22
"Hey, she's got
a great idea, let's listen."
a great idea, let's listen."
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07:27
Number two, advocate
for underrepresented people in small ways.
for underrepresented people in small ways.
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第二，支持弱势群体，从小事做起。
简单的干预可以改变整个房间的气氛。
07:31
Intervene; you can change
the power dynamics in the room.
the power dynamics in the room.
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如果你看见房间里有一个弱势群体中的人，
07:34
If you see somebody is the only
person in the room like them
person in the room like them
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她没有受到重视，说话被打断，
07:37
and they are being belittled,
they are being interrupted,
they are being interrupted,
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07:40
do something, say something.
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做些什么，说些什么。
07:43
Invite underrepresented people to speak.
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邀请弱势群体的人加入对话。
07:45
And say no to panels
without underrepresented speakers.
without underrepresented speakers.
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不要拒绝对弱势群体的邀请。
07:51
Refer someone for a job
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介绍某人一份工作，
07:53
and encourage them to take that job
and to take new opportunities.
and to take new opportunities.
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并鼓励他们接受
这份工作和这个新的机会。
这份工作和这个新的机会。
这真的很重要——让盟友变成常态。
07:57
And this one's really important --
help normalize allyship.
help normalize allyship.
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如果你是优势人群中的一员，
08:00
If you're a person with privilege,
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支持你的同盟就简单多了。
08:02
it's easier for you
to advocate for allies.
to advocate for allies.
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08:05
So use that privilege to create change.
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所以用你的优势来改变现状。
08:09
Three, change someone's
life significantly.
life significantly.
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第三，大幅改观他人的生活。
08:12
So, be there for somebody
throughout their career.
throughout their career.
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在职场中给予他人陪伴。
08:15
Mentor or sponsor them,
give them opportunities as they grow.
give them opportunities as they grow.
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教导或者帮助他们，
给他们成长的机会。
给他们成长的机会。
08:19
Volunteer -- volunteer for a STEM program,
serving underserved youth.
serving underserved youth.
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志愿服务——参与一个STEM的项目，
服务弱势群体中的年轻人。
服务弱势群体中的年轻人。
让你的团队更多元和包容，
08:23
Transform your team
to be more diverse and inclusive.
to be more diverse and inclusive.
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08:26
And make real commitments
to creating change here.
to creating change here.
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并投身于改变现状。
让你和你的团队共同承担这份责任。
08:29
Hold yourself and your team
accountable for creating change.
accountable for creating change.
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08:34
And lastly,
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最后，
在全公司范围内倡导这件事。
08:35
help advocate for change
across your company.
across your company.
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08:38
When companies teach
their people to be allies,
their people to be allies,
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当公司教会他们的人成为盟友，
08:41
diversity and inclusion
programs are stronger.
programs are stronger.
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多元化和包容性的气氛就会更重。
08:44
You and I can be allies for each other,
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你我都可以成为盟友，
08:46
whether we're inside or outside of work.
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不管是否与工作有关。
08:52
So, I realized recently
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我最近意识到，
08:56
that I still have lingering shame and fear
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我心中一直都怀有羞耻和恐惧，
08:59
from that moment in my career
when I felt utterly alone,
when I felt utterly alone,
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当在我的职业生涯中感到孤单、
沮丧和无助的时候。
09:03
shut out and unsupported.
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09:06
There are millions of people out there,
like me, right now, feeling that way.
like me, right now, feeling that way.
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世界上有数百万跟我经历相似的人。
互相支持很简单。
09:10
And it doesn't take much
for us to be there for each other.
for us to be there for each other.
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当我们在彼此身旁的时候，
当我们互相支持的时候，
当我们互相支持的时候，
09:13
And when we're there for each other,
when we support one another,
when we support one another,
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我们就能够一起成功。
09:16
we thrive together.
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当我们成功时，我们就拥有了更好的团队，
09:17
And when we thrive, we build better teams,
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09:20
better products and better companies.
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更好的产品和更好的公司。
09:24
Allyship is powerful.
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同盟力量超乎你的想象。
09:27
Try it.
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尝试一下吧。
09:29
Thank you.
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谢谢。
（鼓掌）
09:31
(Applause)
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Translated by Conway Ye
ABOUT THE SPEAKER
Melinda Epler - Writer, advocateMelinda Epler works with the tech industry to solve diversity and inclusion together.
Why you should listen
Melinda Briana Epler has over 25 years of experience developing business innovation and inclusion strategies for startups, Fortune 500 companies and global NGOs.
As CEO of Change Catalyst, Epler currently works with the tech industry to solve diversity and inclusion together. Using her background in storytelling and large-scale culture change, she is a strategic advisor for tech companies, tech hubs and governments around the world. She co-leads a series of global solutions-focused conferences called Tech Inclusion. Epler is also Director of Program Development at Backstage Capital, a venture capital firm, where she develops startup curriculum and builds healthy local and global entrepreneur ecosystems for underestimated founders.
Previously, Epler was a marketing and culture executive and award-winning documentary filmmaker. Her film and television work includes projects that exposed the AIDS crisis in South Africa, explored women's rights in Turkey and prepared communities for the effects of climate change. She has worked on several television shows, including NBC's "The West Wing."
Epler speaks, mentors and writes about diversity and inclusion in tech, allyship, social entrepreneurship, underrepresented entrepreneurs and investing.
Melinda Epler | Speaker | TED.com