Michael C. Bush: This is what makes employees happy at work
Michael C. Bush: Isto é o que faz os trabalhadores contentes
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
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truck drivers, cooks, engineers.
camionistas, cozinheiros, engenheiros.
we've surveyed them.
in terms of their happiness:
working people in the world.
de trabalhadores no mundo.
they're happy at work.
que se sentem felizes no trabalho.
or almost two billion people,
quase 2000 milhões de pessoas,
and the organizations that they work in?
como nas empresas onde trabalham?
a lot of happy employees
muitos empregados felizes
where that's not true.
em que isso não acontece.
by a factor of three.
num fator de três.
that have a lot of unhappy employees.
têm funcionários insatisfeitos.
more money to make this happen.
para isso acontecer.
and massages and pet walking.
massagens ou passear animais.
they're treated by their leaders
tratados pelos chefes
that create happy employees.
que criam empregados felizes.
where employees are happy,
os empregados são felizes,
needs a laptop --
precisa de um portátil
all the words are right,
todas as palavras estão certas,
for a $1,500 laptop?
para um portátil de 1500 dólares?
than the laptop, on the approval.
do que na compra do portátil.
maybe they're really not trusted.
que talvez não seja de confiança.
to have a high level of trust?
para ter um elevado nível de confiança?
that comes to mind is Four Seasons.
em que penso é a Four Seasons.
all around the world.
magníficas em todo o mundo.
when servicing the customer."
ao atender o cliente".
to do whatever they think is right
para fazerem o que acham certo
for delivering some of the best service
in an organization
that they're being treated unfairly.
or their tenure or their age
da estabilidade, da idade,
who get fairness right,
que são justas,
that comes to mind is Salesforce.
working in the same job
no mesmo cargo,
calculated the difference,
to try and balance things out.
para equilibrar as coisas.
with all types of people,
com todo o tipo de pessoas,
active listening and eye contact --
escuta ativa e contacto visual:
that's not listening.
a melhor ideia possível,
for the best idea possible --
whether you're doing that or not.
se fazemos isso ou não.
and share an idea,
connosco e partilham ideias,
when you made a decision?
quando tomamos uma decisão.
and wants when they're speaking
e querem quando falam
matters so much
of the conversation?
de fazer de modo diferente.
the way you treat others,
de tratarmos os outros,
for everyone around you.
de todos à nossa volta.
there's something you believe in,
em que acreditamos,
a arriscar quase tudo
find a different place to work.
procurar outro lugar para trabalhar.
ABOUT THE SPEAKERMichael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all.
Why you should listen
Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.
Michael C. Bush | Speaker | TED.com