Michael C. Bush: This is what makes employees happy at work
Majkl C. Buš (Michael C. Bush): Ovo zaposlene čini srećnima na poslu
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
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truck drivers, cooks, engineers.
vozače kamiona, kuvare, inžinjere.
we've surveyed them.
mi smo ih ispitali.
in terms of their happiness:
working people in the world.
they're happy at work.
da su srećni na poslu.
or almost two billion people,
ili skoro dve milijarde ljudi
and the organizations that they work in?
a lot of happy employees
where that's not true.
gde to nije slučaj.
by a factor of three.
that have a lot of unhappy employees.
koje imaju mnogo nesrećnih radnika.
more money to make this happen.
da biste ovo omogućili.
and massages and pet walking.
masažama ili šetanju ljubimaca.
they're treated by their leaders
that create happy employees.
kako kreirati srećne zaposlene.
where employees are happy,
su zaposleni srećni,
needs a laptop --
all the words are right,
for a $1,500 laptop?
za računar od 150 000 RSD?
than the laptop, on the approval.
na odobrenje, nego na računar.
maybe they're really not trusted.
da mu možda i ne verujete.
to have a high level of trust?
da poveća nivo poverenja?
that comes to mind is Four Seasons.
pada na pamet je Four Seasons.
all around the world.
when servicing the customer."
kada radite sa mušterijom."
to do whatever they think is right
da radi šta misli da je potrebno,
for delivering some of the best service
po jednoj od najboljih usluga
in an organization
u nekoj organizaciji,
that they're being treated unfairly.
da se odnosite fer prema njima.
or their tenure or their age
who get fairness right,
ovo radi dobro,
that comes to mind is Salesforce.
working in the same job
i žene na istim poslovima,
calculated the difference,
to try and balance things out.
da izbalansiraju tu razliku.
with all types of people,
koji se povezuje sa svima,
active listening and eye contact --
i kontaktu očima -
that's not listening.
govori - to nije slušanje.
for the best idea possible --
whether you're doing that or not.
and share an idea,
s vama i podele neku ideju,
when you made a decision?
pri donošenju odluke.
and wants when they're speaking
matters so much
of the conversation?
na koji tretirate druge,
the way you treat others,
for everyone around you.
there's something you believe in,
da rizikujete skoro sve
find a different place to work.
da nađete drugo radno mesto.
Reviewed by Ivana Krivokuća
ABOUT THE SPEAKERMichael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all.
Why you should listen
Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.
Michael C. Bush | Speaker | TED.com