The Way We Work
Michael C. Bush: This is what makes employees happy at work
Majkl C. Buš (Michael C. Bush): Ovo zaposlene čini srećnima na poslu
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Na svetu je tri milijarde zaposlenih ljudi, a samo 40 procenata od njih kaže da su srećni na poslu. Majkl C. Buš deli svoja saznanja o tome šta zaposlene čini srećnima, i kako kompanije mogu imati koristi od podsticanja zadovoljstva.
Michael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Double-click the English transcript below to play the video.
00:00
We survey CEOs, police officers,
truck drivers, cooks, engineers.
truck drivers, cooks, engineers.
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Mi ispitujemo direktore, policajce,
vozače kamiona, kuvare, inžinjere.
vozače kamiona, kuvare, inžinjere.
00:04
If people are working,
we've surveyed them.
we've surveyed them.
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Ako su ljudi zaposleni,
mi smo ih ispitali.
mi smo ih ispitali.
00:06
And what we know,
in terms of their happiness:
in terms of their happiness:
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A ono što znamo o njihovoj sreći:
00:08
workers all want the same things.
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svi zaposleni žele iste stvari.
00:10
[The Way We Work]
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[Način na koji radimo]
00:15
There's three billion
working people in the world.
working people in the world.
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Na svetu je tri milijarde zaposlenih.
00:17
And about 40 percent of them would say
they're happy at work.
they're happy at work.
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I oko 40 procenata njih bi reklo
da su srećni na poslu.
da su srećni na poslu.
00:20
That means about 1.8 billion,
or almost two billion people,
or almost two billion people,
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To znači da je oko 1,8 milijardi,
ili skoro dve milijarde ljudi
ili skoro dve milijarde ljudi
00:24
are not happy at work.
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nesrećno na poslu.
00:25
What does that do,
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Šta to čini, kako tim ljudima,
00:27
both to those people
and the organizations that they work in?
and the organizations that they work in?
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tako i organizacijama u kojima oni rade?
00:30
Well, let's talk about money.
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Pričajmo o novcu.
00:31
Organizations that have
a lot of happy employees
a lot of happy employees
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Organizacije sa mnogo srećnih radnika
00:34
have three times the revenue growth,
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imaju tri puta veći rast zarade,
00:36
compared to organizations
where that's not true.
where that's not true.
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u poređenju sa organizacijama
gde to nije slučaj.
gde to nije slučaj.
00:38
They outperform the stock market
by a factor of three.
by a factor of three.
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One su tri puta bolje na berzi.
00:41
And if you look at employee turnover,
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I ako pogledate fluktuaciju radnika,
00:43
it's half that of organizations
that have a lot of unhappy employees.
that have a lot of unhappy employees.
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ona je upola manja od organizacija
koje imaju mnogo nesrećnih radnika.
koje imaju mnogo nesrećnih radnika.
00:48
The miracle thing is,
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Čudesno je to
00:49
you don't have to spend
more money to make this happen.
more money to make this happen.
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što ne morate da trošite više novca
da biste ovo omogućili.
da biste ovo omogućili.
00:51
It's not about ping-pong tables
and massages and pet walking.
and massages and pet walking.
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Ne radi se o stolovima za ping pong,
masažama ili šetanju ljubimaca.
masažama ili šetanju ljubimaca.
00:54
It's not about the perks.
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Ne radi se o pogodnostima.
00:56
It's all about how
they're treated by their leaders
they're treated by their leaders
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Radi se o tome kako ih
tretiraju pretpostavljeni
tretiraju pretpostavljeni
00:58
and by the people that they work with.
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i ljudi sa kojima rade.
01:00
So I'd like to share a few ideas
that create happy employees.
that create happy employees.
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Želim da podelim nekoliko ideja
kako kreirati srećne zaposlene.
kako kreirati srećne zaposlene.
01:04
Idea number one:
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Prva ideja:
01:06
in organizations
where employees are happy,
where employees are happy,
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u organizacijama u kojima
su zaposleni srećni,
su zaposleni srećni,
01:08
what you find is two things are present:
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imate dve prisutne stvari:
01:10
trust and respect.
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poverenje i poštovanje.
01:12
Leaders often say,
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Nadređeni često kažu:
01:13
"We trust our employees.
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"Verujemo našim zaposlenima.
01:15
We empower our employees."
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Osnažujemo ih."
01:16
And then when an employee
needs a laptop --
needs a laptop --
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I onda kada je nekome potreban računar -
01:18
and this is a true example --
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ovo je istinit primer -
01:20
15 people have to approve that laptop.
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15 ljudi mora da odobri taj računar.
01:22
So for the employee,
all the words are right,
all the words are right,
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Za tog zaposlenog, sve reči su tačne,
01:25
but 15 levels of approval
for a $1,500 laptop?
for a $1,500 laptop?
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ali 15 nivoa odobrenja
za računar od 150 000 RSD?
za računar od 150 000 RSD?
01:28
You've actually spent more money
than the laptop, on the approval.
than the laptop, on the approval.
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U stvari potrošite više novca
na odobrenje, nego na računar.
na odobrenje, nego na računar.
01:32
And the employee feels
maybe they're really not trusted.
maybe they're really not trusted.
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A zaposleni oseća
da mu možda i ne verujete.
da mu možda i ne verujete.
01:35
So what can an organization do
to have a high level of trust?
to have a high level of trust?
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Šta može jedna organizacija da uradi
da poveća nivo poverenja?
da poveća nivo poverenja?
01:40
The first organization
that comes to mind is Four Seasons.
that comes to mind is Four Seasons.
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Prva organizacija koja mi
pada na pamet je Four Seasons.
pada na pamet je Four Seasons.
01:43
They have magnificent properties
all around the world.
all around the world.
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Oni imaju izuzetne posede širom sveta.
01:46
And their employees are told,
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A zaposlenima kažu:
01:47
"Do whatever you think is right
when servicing the customer."
when servicing the customer."
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"Uradite sve što smatrate ispravnim
kada radite sa mušterijom."
kada radite sa mušterijom."
01:50
To hand that trust to your employees
to do whatever they think is right
to do whatever they think is right
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Dati zaposlenom toliko poverenja
da radi šta misli da je potrebno,
da radi šta misli da je potrebno,
01:55
makes the employees feel great.
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čini da se zaposleni oseća odlično.
01:56
And this is why they're known
for delivering some of the best service
for delivering some of the best service
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I zbog toga su poznati
po jednoj od najboljih usluga
po jednoj od najboljih usluga
02:00
in the world.
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na svetu.
02:01
Idea number two: fairness.
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Druga ideja: fer odnos.
02:03
The thing that erodes trust
in an organization
in an organization
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Stvar koja podriva poverenje
u nekoj organizaciji,
u nekoj organizaciji,
02:07
faster than anything else
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brže od bilo čega drugog,
02:08
is when employees feel
that they're being treated unfairly.
that they're being treated unfairly.
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jer kad zaposleni ne osećaju
da se odnosite fer prema njima.
da se odnosite fer prema njima.
02:11
Employees want to be treated the same,
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Oni žele da ih tretirate isto,
02:13
regardless of their rank
or their tenure or their age
or their tenure or their age
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bez obzira na njihov čin, status, godine,
02:16
or their experience or their job category,
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iskustvo ili kategoriju posla,
02:18
compared to anyone else.
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u poređenju sa bilo kim drugim.
02:20
When I think about great organizations
who get fairness right,
who get fairness right,
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Kada pomislim koja organizacija
ovo radi dobro,
ovo radi dobro,
02:23
the first organization
that comes to mind is Salesforce.
that comes to mind is Salesforce.
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prva koja pada na pamet je Salesforce.
02:26
They found that men and women
working in the same job
working in the same job
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Oni su otkrili da muškarci
i žene na istim poslovima,
i žene na istim poslovima,
02:28
with the same level of proficiency
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sa istim nivoom stručnosti,
02:30
were making different amounts of money.
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imaju različite nivoe zarade.
02:32
So immediately, they
calculated the difference,
calculated the difference,
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Odmah su izračunali razliku
02:34
and they invested three million dollars
to try and balance things out.
to try and balance things out.
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i uložili tri miliona dolara
da izbalansiraju tu razliku.
da izbalansiraju tu razliku.
02:39
Idea number three is listening.
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Treća ideja je slušanje.
02:41
So, to be a listener who connects
with all types of people,
with all types of people,
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Da bismo bili slušalac
koji se povezuje sa svima,
koji se povezuje sa svima,
02:45
we have to unlearn a few things.
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moramo da zaboravimo na neke stvari.
02:47
We've all been taught about
active listening and eye contact --
active listening and eye contact --
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Svi smo učili o aktivnom slušanju
i kontaktu očima -
i kontaktu očima -
02:51
an intense stare
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napetom gledanju
02:53
and a compassionate look.
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i gledanju sa saosećanjem.
02:54
That's not listening.
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To nije slušanje.
02:56
Repeating what the person says --
that's not listening.
that's not listening.
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Ponavljanje onoga što osoba
govori - to nije slušanje.
govori - to nije slušanje.
02:59
Being humble
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Biti skroman,
03:00
and always hunting and searching
for the best idea possible --
for the best idea possible --
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uvek tragati za najboljom mogućom idejom -
03:03
that's what listening is.
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to je slušanje.
03:05
And employees can feel
whether you're doing that or not.
whether you're doing that or not.
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A zaposleni osećaju da li to radite.
03:07
They want to know, when they talk to you
and share an idea,
and share an idea,
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Oni žele da znaju, kada razgovaraju
s vama i podele neku ideju,
s vama i podele neku ideju,
03:11
did you consider it
when you made a decision?
when you made a decision?
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da li ste je uzeli u obzir
pri donošenju odluke.
pri donošenju odluke.
03:13
The one thing that everybody appreciates
and wants when they're speaking
and wants when they're speaking
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Stvar koji svi cene i žele dok razgovaraju
03:17
is to know that what they say
matters so much
matters so much
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je da znaju da njihove reči dovoljno znače
03:21
you might actually change your mind.
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da ćete možda promeniti mišljenje.
03:23
Otherwise, what's the point
of the conversation?
of the conversation?
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Inače, koja je poenta razgovora?
03:27
We all know the things we need to change,
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Svi znamo šta treba da promenimo,
03:29
the things that we need to do differently.
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šta treba da radimo drugačije.
Način na koji se ponašate,
na koji tretirate druge,
na koji tretirate druge,
03:32
The way you behave,
the way you treat others,
the way you treat others,
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03:34
the way you respond, the way you support,
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kako odgovarate, kako podržavate,
03:37
defines the work experience
for everyone around you.
for everyone around you.
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definiše radno iskustvo svih oko vas.
03:40
Changing to be a better person --
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Menjanje da biste bili bolja osoba -
03:42
the world is littered with those failures.
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svet je zatrpan tim neuspesima.
03:44
But changing because
there's something you believe in,
there's something you believe in,
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Ali menjanje zbog nečega u šta verujete,
03:47
some purpose that you have,
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zato što imate neku svrhu,
03:49
where you're willing to risk
almost everything
almost everything
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pri čemu ste voljni
da rizikujete skoro sve
da rizikujete skoro sve
03:52
because it's so important to you --
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jer vam je to važno -
03:54
that's the reason to change.
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to je razlog da se promenite.
03:55
If it's not, you should probably
find a different place to work.
find a different place to work.
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Ako nije, verovatno treba
da nađete drugo radno mesto.
da nađete drugo radno mesto.
ABOUT THE SPEAKER
Michael C. Bush - Equity visionaryMichael C. Bush is helping to build a better world by helping organizations become great places to work for all.
Why you should listen
Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.
Michael C. Bush | Speaker | TED.com